Diverse teams need 'cultural brokers'
Companies put a tremendous amount of resources into diversifying their ranks, but research shows diversity alone doesn’t guarantee better performance. To reap the full benefits, organizations need people to facilitate communication between those of different backgrounds and varied worldviews — “cultural brokers,” according to INSEAD’s Sujin Jang. Those best-suited to this position have experience with two or more cultures, whether they’re represented on the team or not.