Mobile operator O2 is reportedly seeking up to ￡100 million in damages from supplier Ericsson in the wake of last week’s network collapse. More than 25 million UK O2 customers were hit by the day-long data outage, leaving them unable to use 3G or 4G services to access the internet. Swedish telecommunications firm Ericsson has blamed expired software licences for the problem. Customer compensation measures have been put in place for those affected by the outage.
CIO/CDO/CTO | Experienced Digital, Data & Technology Director | Extensive Cloud, Infrastructure & Digital Transformation Experience
It looks like O2's ￡100m data outage was caused by an expired SSL certificate! Like so many times we see here again insufficient focus on proactive IT operations, and an organisation regretting the results.
Digital Transformation | Project Portfolio Management | Org Change Management | Prosci? Certified Change Practitioner
An initial #rootcause analysis conducted by Ericsson showed that expired software licenses caused a data outage across mobile services in the UK and Japan last week (Ericsson, a supplier, O2, a mobile service provider). An example of why promoting and sustaining the culture of #continuous #improvement is critical (to prevent similar failures, to ensure the continuity of a business). #LeanSixSigma 'Quality is everyone's responsibility,' W. Edwards Deming.