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参与Generative AI and Customer Experience (CX)体验活动简介
???????????????? ???? ???????????????????? ????: Introduction to generative AI technologies and their recent advancements impacting various industries.
?????????????????????? ???? ????: Exploration of how generative AI enhances customer interactions through chatbots, personalized recommendations, and automated support.
???????????????? ???? ????????????????????: Discuss improved response times, enhanced personalization, and cost efficiencies gained through AI integration.
???????????????????? ????????????????????: Consideration of ethical concerns, biases, privacy, security, and the balance between human and AI interactions.
????????-?????????? ?????????????? ??????????????: Presentation of case studies and industry examples showcasing successful AI implementations in customer service.
???????????? ??????????????: Predictions for emerging technologies and preparing businesses for an AI-driven future in customer service.
?????????????????????? ??&??: An open session for attendees to engage with experts, ask questions, and deepen their understanding of generative AI in CX.