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参与Brand Interactions with AI Powered CX体验活动简介
Creating meaningful connections with customers is a cornerstone of any successful business. But delivering exceptional customer service in an increasingly digital world isn’t easy; it takes skill, strategy, and technology that can keep up with the ever-evolving landscape of consumer expectations.
AI-powered CX experiences are helping brands meet these rising demands by providing an automated yet humanized approach to engaging customers on both personal and professional levels. In this discussion, we'll explore how AI-powered CX experiences offer organizations the opportunity to provide their customers with an improved brand experience and unlock more value from every engagement.
In this LIVE we will discussion,
1. How can brands hold on to their core and keep customers at the center when everything seems to push brands to put AI at the center?
2. How can AI help in ways that the humans involved (both employees and customers) still feel connected and valued?
3. How do you see Generative AI evolving and shaping customer expectations over the next 5 years?
Join Vin Vashista, myself, Jeannie Walters and Kristen Kehrer for this great discussion!