Coaching for Efficiency: Balancing Quality and Handle Time
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活动举办者 ICMI
2025 年 3 月 21 日 – 2025 年 3 月 21 日线上活动
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Join us for the ICMI third Friday virtual meetup, a dynamic, interactive session designed to tackle real contact center challenges head-on. In March, we’ll explore the root causes of rising AHT, uncover coaching strategies that balance efficiency with quality, and identify how AI and technology can support your agents. Walk away with practical, actionable takeaways to optimize your contact center’s performance—no fluff, just real solutions.