Here's how you can meet the evolving needs of patients and their families as a healthcare manager.

Embracing advanced technology, like EHRs and telemedicine, is key for refining processes and elevating patient care. Leading this digital shift empowers both staff and patients, fostering efficiency and autonomy in healthcare delivery. By staying abreast of technological innovations, healthcare facilities can remain competitive and adapt to evolving patient needs, ensuring continual improvement in healthcare outcomes.

Choosing the right technology to adopt at the right time - that forms the Art and Science of Healthcare Management. HealthTech is the standard of care today, and it is no secret that institutions lag in offering digital care and digital health options to address patients' needs. As healthcare managers, we should spearhead these changes for our patients: 1. Understand and Immerse in latest HealthTech developments and spot opportunities for your patients 2. Prioritize and Roadmap your technology adoption strategy, focusing on a "Patients' needs-First" mindset 3. Embrace a Patient-centric implementation plan, keep patients engaged in the roll-out journey and ask what really matters to them!

Technologies using virtual simulation reduces the costs associated with training on real patients and minimizes the risks of medical errors during the learning phase. This is especially important in delicate or high-risk procedures, where prior practice is essential to ensure patient safety. Additionally, attending healthcare trade shows and conferences allows for exposure to the latest technological advances, providing opportunities for live demonstrations and direct interaction with developers. This approach increase the foccus on patients needs which improve enviroment and create a resilient culture between family, friends and the unit care.

Leveraging technology such as telemedicine platforms, electronic health records (EHRs), and mobile health apps can streamline healthcare delivery, improve communication between patients and providers, and enhance access to care, ultimately leading to better health outcomes and increased patient satisfaction.

Meeting the evolving needs of patients and their families as a healthcare manager requires a proactive and patient-centered approach. Start by actively listening to patient feedback and engaging with families to understand their concerns, preferences, and expectations regarding care delivery. Implement strategies to enhance patient and family engagement, such as providing clear communication, offering educational resources, and involving them in care planning and decision-making processes.

It will be great especially in our country, if the patients feedback is recognized and used to make the urgently needed changes in the heartcare system.

Feedback is a fuel that powers continuous improvement. In healthcare, patients and their families can ba a very good source of such feedback. Any facility or organization that prioritizes improvement, will provide multiple avenues for patients and the service users to express their concerns and suggestions. This can become a valuable data source from which the healthcare managers glean insights into the patients’ needs, expectations, and perception of the quality of care, and identify areas of improvement.

Actively soliciting and incorporating patient feedback through surveys, focus groups, or feedback forms allows healthcare organizations to identify areas for improvement, address patient concerns, and tailor services to meet patient needs and preferences, fostering patient loyalty and trust.

The importance of patient feedback in evaluating care and services cannot be overemphasized. Patients should be made to know that their concerns and suggestions are valid. Therefore, multiple channels of communication should be made accessible to them to do so.

Consider contacting specialized companies , because they can provide answers to your questions and offer tests or demonstrations of some technologies, which will help you to get in touch to developers, and evaluate the usability, features, and capabilities of each technology. In addition, it's important to check reviews and make comparisons of different available software options. You can look for reviews on academic discussion sites with specialized forums where professionals in the field share their experiences and recommendations. You can also join discussion groups or directly contact healthcare institutions that have already implemented the technology to gather insights and feedback.

Providing ongoing training and professional development opportunities for healthcare staff ensures that they have the knowledge, skills, and competencies needed to deliver high-quality care effectively. Investing in staff training promotes job satisfaction, reduces turnover, and ultimately leads to better patient experiences and outcomes.

Personal development and staff training in various aspects of health is very important to be updated on new advancements in patient care and management. These initiatives should be out in place. The healthcare team must always be open to learning, as this is of paramount importance to patients care

Healthcare area brings the need of quality management, which requires in-depth knowledge of sector-specific standards and regulations. It means a knowledge beyond international standards, it’s essential that quality managers are aware of local and regional regulatory standards governing their organizations. In this process organizations seek accreditation through external certification programs, and these programs have their own sets of standards and requirements that must be met to obtain the certification. This knowledge can help organizations achieve and maintain high standards of quality and safety in the provision of healthcare services.

Adapting policies and procedures to align with changing healthcare regulations, industry standards, and best practices ensures that healthcare organizations remain compliant, efficient, and responsive to evolving patient needs and expectations. By staying proactive and adaptable, organizations can mitigate risks, improve quality of care, and enhance patient satisfaction.

Healthcare is one area where collaboration is not optional but mandatory. Patients typically come in contact with, and are attended to by different professionals/departments in the course of their treatment. This includes: Records Officers, Nurses, Doctors/Physicians, Lab Scientists, Pharmacists etc. It is therefore essential to promote a synergistic approach towards providing comprehensive and satisfactory care to patients.

Collaboration within the healthcare team is a must. Positive health and patient outcomes depend on it. The unity and harmony in delivering care has a great influence in healthcare. Create systems to foster this.

Emphasizing a collaborative approach to healthcare delivery involves fostering teamwork and communication among multidisciplinary care teams, including physicians, nurses, specialists, and other healthcare professionals. By promoting collaboration and coordination across care settings, organizations can improve care coordination, reduce medical errors, and enhance patient outcomes.

Engaging with the community through outreach programs, health education initiatives, and partnerships with local organizations allows healthcare providers to address social determinants of health, increase health literacy, and promote preventive care and wellness. By actively involving the community in healthcare decision-making and programming, organizations can build trust, strengthen relationships, and improve population health outcomes.

The use of technology for patient-centered care is revolutionizing healthcare delivery. By leveraging innovative solutions, healthcare providers can tailor treatments and services to meet the unique needs of each patient. From telemedicine platforms that enable remote consultations to wearable devices that track vital signs in real-time, technology empowers patients to actively participate in their own care while facilitating communication and collaboration between healthcare professionals. Ultimately, the integration of technology into patient care not only improves outcomes but also enhances the overall patient experience by promoting personalized, efficient, and accessible healthcare services.

Ask yourself what you look at first when you fire up your laptop on a Monday morning. Is it last week’s activity, the budget position, the staffing situation? Or is it, what outcomes did the service and clinicians I support and manage, achieve for our patients last week, and what could we all do to get better outcomes that matter from the resources we already have? What low value activity could we stop? Or do you think that is just for the clinicians to care about? #valuebasedhealthcare #outcomes # teamwork #IPU

We generate so much data going about our daily work. When this is used for clinical and business intelligence and liberated in real time to frontline staff the result is Prudent and Value based healthcare.