Associate Director of Operational Excellence

Business Overview

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.

Position Summary

As part of the Operational Excellence team the Associate Director of Operational Excellence, will build & optimize the go to market standards. Through revised processes, workflows and playbooks Support the implementation across the accounts & update delivery standards based on account nuances. Work with the channel experts to ensure all delivery workflows and processes are accurate and optimal. You will be responsible for improving campaign operations & data operations to drive greater go-to-market efficiency, client impact & stream revenue by elevating the delivery standards of Mediabrands & the Agencies

Responsibilities

• KINESSO Delivery Engine Development: Work with other Operational Excellence team members on designing and standardizing KINESSO & agency operations.
• Process Improvement: Support the larger Operational Excellence team to identify areas for process optimization and automation, driving initiatives to streamline workflows, reduce costs, and enhance operational effectiveness.
• Project Management: Oversee and drive the progress of specific change management workstreams and ensuring that all parties involved are meeting expected timelines.
• Global Capability Center (GCC) Enablement: Work with the leadership within the GCC to establish their intersection into the KINESSO Delivery Engine, how to best onboard and deploy them against a set of standard tasks.
• Account Relationship Management: Collaborate with KINESSO account level Operational Excellence & agency operations/transformation teams to understand client needs, anticipate challenges, and proactively address issues to maintain high levels of client satisfaction.
• Progress Reporting: Participate in the management of materials tracking key performance indicators against the adoption of the KINESSO Delivery Engine to Mediabrands & KINESSO leadership.

Required Skills & Experience

• Experience in media Project Management tools like Asana or any relevant Project Management software
• Experience with process design, deployment, and continuous improvement methodologies
• Proven ability to develop and maintain strong professional relationships internal stakeholders
• Proficient working with ad technology to ideate, propose and collaborate on potential technical resolutions (internal automation, developing feature requests for client)
• Experience scaling programmatic, social & search practices
• Strong executive skills, attention to detail, and growth mindset
• Exceptional relationship building, organizational and collaboration skills
• Excellent interpersonal, communication, time management, and problem-solving skills

Desired Skills & Experience

• 5+ years working within the digital media, advertisement, and marketing space. Preferably within an Operations, Project Management, or Process Management capacity.
• Background in Consulting, AD technology, MarTech, Digital Media, In-house Integration or Project Management

We See You

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Salary Range - $130,000—$150,000 USD