You want to know why I do what I do - experience.... "The truth is, and it's my personal view, is that we kind of have to live with review sites (and on balance would probably prefer not to have to) and so we have to actively manage the mainstream ones, but we wouldn't really jump at the chance to add another unless we really needed to." - Unnamed Insurance CEO to me (by email no less).... This stuff is hard to take when you're genuinely passionate about trying to put customers first.. Consumer Duty did you say? I'll believe it when I see it...