Zowie

Before Zowie, Monos chat channel was underutilized. Now, 60-70% of customer interactions happen through chat—providing faster resolutions and a better customer experience. By automating repetitive inquiries and keeping agents focused on high-value conversations, Monos turned chat into a revenue-driving channel. AI agents aren’t just about efficiency. They change how customers interact with brands—seamlessly, naturally, in real-time. See how Monos unlocked the full potential of chat: https://hubs.la/Q03dFTHx0

Most AI platforms sell software. Zowie builds partnerships. When Monos needed automation, they didn’t just want another chatbot. They needed AI agents that truly understood their workflows. Zowie mapped their processes, shadowed agents, and worked closely with their team to create automation that felt like Monos. AI adoption isn’t just about technology—it’s about trust. And when AI is done right, it doesn’t replace people. It makes them better. Watch Monos' story: https://hubs.la/Q03dlz080

The market doesn't need another "WHY." It needs "HOW." You already know WHY you should implement AI agents. Everyone's talking about it non-stop and you're probably a bit tired of hearing it (I am). But very few companies are talking about HOW. At Zowie, we've made it our mission to change that. Here's what we're doing to empower you with practical AI knowledge: → Launched our online AI Agents Masterclass → Hosted in-person AI Agents Meetups (NYC, Warsaw, and more soon!) → Delivered a full-day AI Agents Academy workshop Big thanks to everyone who joined yesterday’s AI Agents Academy and special appreciation to our co-host, Google! We maxed out the Google Campus capacity ?? And we're just getting started. We're bringing our hands-on approach to more cities across Europe and the US very soon. Where should we go next??

Monos reduced customer service costs by 75%—from $8 to $2 per ticket. Scaling support usually means hiring more agents. Monos took a different path. By automating 60-70% of inquiries with AI agents, they reduced costs while improving the customer experience. Instead of growing headcount, they freed up their team to focus on high-value interactions—turning customer service into a competitive advantage. Customer support doesn’t have to be a cost center. With the right automation, it becomes an asset. Read Monos' story: https://hubs.la/Q03cHMHf0

AI agents are not magic. They don’t “learn everything” from historical tickets. They’re not human minds. And if left unmanaged, they’ll make the wrong call—with confidence. Generative AI is reshaping customer service, but most businesses get it wrong. Are you making the same mistakes? Join us ?????????? ???? ?? ???? ?????? | ?? ???? ?????? | ???? ???? ?????? for an exclusive webinar where Zowie’s CTO, Micha? Partyka, and Cofounder, Maciej Ciolek uncover the 5 untold truths about AI in customer service: ? Why AI agents don’t “learn” like humans—and what they really need to succeed. ? Why historical tickets aren’t enough—and the data you’re missing. ? The hidden role of business processes in AI performance. ? The myth of “plug and play” AI—and how ongoing training defines success. This is the conversation every Customer Service Leader, Technical Decision-Maker, and CX Innovator needs to have before trusting AI with customers. Don’t let AI fail your business. Secure your spot now:

Monos cut customer service costs by 75%—without sacrificing experience. Scaling customer support usually means increasing headcount. Monos took a different approach. Their goal? Deliver the same seamless hospitality online and in-store. But as they grew, inefficiencies started to slow them down: · Repetitive inquiries overwhelmed agents · Online and in-store experiences weren’t connected · Costs kept rising, and scaling wasn’t sustainable Monos needed more than just a chatbot. They needed AI agents that take action—resolving customer inquiries, not just responding to them. The results with Zowie AI agents? · 60-70% of interactions automated—without losing the human touch · Cost per ticket reduced by 75%, from $8 to $2 · Black Friday backlog cleared in 3-4 days instead of a month · Retail and online customer service fully connected In this video, Mike Wu, Senior Director, Ecommerce and CX at Monos, shares how Zowie helped transform their customer experience. Read the full case study: https://hubs.la/Q03c6phV0

I own a Monos suitcase, and I love everything about it—the quality, the brand, the experience. They’ve built something special. And like every great brand, they know that customer experience is everything. But scaling that experience? That’s where most brands struggle. The old way meant endless hiring, rising costs, and clunky support systems. Monos took a different path. Victor and Mike saw the shift early. Instead of scaling headcount, they scaled smart—cutting costs by 75% (from $8 to $2 per ticket!) while delivering a seamless, hospitality-driven experience across online and retail. If this isn’t real AI-driven value creation, what is? Watch how Monos is leading the next era of customer experience with Zowie: https://lnkd.in/dyatY2By

AI is transforming how businesses operate — but for many leaders, the hardest part isn’t understanding what’s possible. It’s understanding where to start. That’s why we created AI Agents Academy. This one-day, hands-on workshop is designed for leaders who want to move beyond theory and gain practical experience in building AI Agents that work inside their own organizations. Together with Zowie experts, you’ll: ? Build your first AI Agent — tailored to your processes ? Understand how AI Agents learn from your data and systems ? See how to prevent hallucinations and maintain full control over AI decisions ?Learn how to measure the real ROI of AI Agents — so you can confidently present it to your leadership team You’ll leave with more than knowledge — you’ll leave with a working AI Agent demo you can show inside your company. ?? March 24, 2025 ?? Google Campus, Warsaw ?? 2 participants per company (due to the hands-on format) This is the first edition of AI Agents Academy. Stay tuned — we’ll be bringing it to other cities soon. ?? Reserve your place: https://hubs.la/Q039TdXW0 AI is new territory for many companies. We’re here to make sure you enter it fully prepared.

Spent the day with the Payoneer team — aligning on strategy, mapping Zowie’s roadmap, and planning bold moves for the months ahead. Payoneer isn’t just exploring AI. They’re building AI agents that take real action — solving problems, completing processes, and delivering seamless experiences customers actually want. Also — if you’re wondering about the matching outfits, we made sure the team is fully geared up for the future. ?? Every great partnership deserves some proper Zowie swag. Big thanks to Guillaume Heuze @Dmitry Fridrichow Chagai Feigenbaum Yuval Dagan Amit Idgar Eitan Morad (and the rest of the team not pictured) for the energy, ideas, and ambition. The future of customer experience is conversational — and it’s happening now.