?? Secure your spot at #ZendeskRelate 2025: https://zdsk.co/46MFsSQ ?? Join us in Las Vegas March 25-27, 2025 to learn from the world’s top CX trendsetters, hear emerging trends from AI and CX visionaries, and network with the best of the best CX leaders. Register now.
Zendesk
软件开发
San Francisco，California 526,105 位关注者
The intelligent heart of customer experience.
关于我们
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- 网站
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https://www.zendesk.com
Zendesk的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- San Francisco，California
- 类型
- 私人持股
- 创立
- 2007
- 领域
- Help Desks、Customer Support、SaaS、Customer Community和Customer Service
地点
Zendesk员工
动态
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?? Find out why Lightspeed Commerce chose Zendesk over Salesforce when it was time to rapidly scale: https://zdsk.co/3AVO1yF “Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.” - Denise Nahas, VP of Customer Support Zendesk ?? Lightspeed ?? customer-centricity #ZendeskAI
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?? Zendesk AI empowers businesses to automate customer experiences, streamline service operations, and help agents resolve issues faster. In collaboration with Nucleus Research, discover how Zendesk AI is transforming customer service centers for greater efficiency and satisfaction: https://zdsk.co/4dS7yOX
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?? Introducing the Zendesk Speaker Spotlight Vodcast Series: https://zdsk.co/47iROlW Join us each month as CX professionals from top companies share valuable tips and actionable insights on customer service.
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?? Learn how Zendesk AI helps InExchange AB enhance and streamline its service desk: https://zdsk.co/3TsBfxV
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Zendesk leads the way with a 43% lower total cost of ownership than Salesforce. ?? Discover the value of choosing Zendesk in the 2024 Nucleus Research report: https://zdsk.co/4dLBa0u #ZendeskAI
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?? We asked over 1,300 executive leaders how AI trends will redefine customer experience over the next three years. These are the #CXTrends takeaways: https://zdsk.co/3Xvmo8w
Future of AI-Powered CX | Free Zendesk report
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Zendesk转发了
At Zendesk, we deliver real value to our customers. In today’s increasingly automated world, traditional software pricing models are becoming outdated. Last month, we made a bold move to change that by introducing outcome-based pricing for our AI-driven customer support software. Here’s how it works: Instead of charging businesses based on how often they use our AI chatbot, we now only charge when the AI resolves a customer’s issue autonomously, without needing human intervention. Why the shift? As Nikhil Sane, our Senior VP of Revenue Acceleration, recently told Jon Victor: “Just because I used your service doesn’t mean I got value.” In a time when businesses are scrutinizing their AI investments, it’s not enough for software to simply be used—it must produce tangible results. We believe this approach better aligns with the needs of the modern enterprise. AI is set to automate certain tasks reliably, reducing the need for traditional seat-based subscription models that have defined enterprise software for decades. It’s time to evolve. We’re focused on long-term value and success with our sights set on helping companies streamline their operations and make smarter investments in AI—only paying for what works. #AI #CX
AI is getting good enough to do some enterprise tasks with little to no human supervision, like resolving customer support tickets for businesses. That's prompting some software vendors to change their pricing to charge only for work the AI can complete on its own. It's a trend worth watching as startups set their sights on automating an increasing number of roles in the workplace. Read more in The Information here: https://lnkd.in/gRsy24-c
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?? Apply to attend the Zendesk AI Summit in New York City on Oct. 9: https://zdsk.co/4dYtIiI ?? This invite-only event will put you at the forefront of AI innovation in customer service, giving you exclusive insights into our latest AI advancements, access to industry leaders, Zendesk experts, and hands-on demos, and much more.
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?? Twilio uses Zendesk to power its customer support and knowledge base, prioritize tasks for team members based on support entitlement, and deliver seamless voice support to its global customers: https://zdsk.co/47il4Jd
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