Zendesk

?? Zendesk is taking over Las Vegas! ?? Join us March 25-27 at the ARIA Resort & Casino for #ZendeskRelate, an electrifying experience in the entertainment capital of the world. Thousands of CX, HR, and IT leaders will gather to explore the future of AI-powered customer and employee service. ?? Don’t miss out on this game-changing event: https://zdsk.co/41i8wz7

AI for tasks, humans for judgement. That’s how we should be thinking about the future of customer experience. A recent Forbes article about Agentic AI got me reflecting on just how relevant that is to our mission at Zendesk. We’ve spent years helping businesses deliver seamless, human-centered support, and now Agentic AI is accelerating that transformation. AI can automate workflows, resolve common issues, and even anticipate customer needs before they arise. But the most critical moments in CX, the ones that build trust and drive loyalty, still belong to humans. Empathy, strategic decision-making, and relationship-building can’t be automated. The bigger challenge isn’t just deploying AI, it’s deploying it strategically. Too many companies are rushing into AI adoption without a clear vision, chasing trends instead of solving real customer problems. The businesses that succeed will be the ones that integrate AI not to replace, but to elevate human interactions—freeing up teams to focus on high-value, high-impact moments. How are you finding the balance between AI for tasks, humans for judgement in your own business? Would love to hear your perspective. https://lnkd.in/grT9s7M4?

??How DuPage County uses #ZendeskAI to transform the employee experience: https://zdsk.co/4iidEKX ?? DuPage County is home to nearly a million residents and employs 2,500 people. CIO Anthony L. McPhearson, MBA turned to Zendesk to improve the county’s overall efficiency and provide seamless, user-friendly services for both employees and the public. ?? The result? A streamlined internal ticketing process, a 95% reduction in full resolution time, and a 74% reduction in email volume, eliminating inefficient back-and-forths. ?? McPhearson is excited to continue innovating with Zendesk: “At DuPage, we want to get out in front of AI because it’s going to have a tremendous impact on government.”

As musicMagpie rapidly grew, it turned to Zendesk for scalable, flexible customer support software that prioritized satisfaction: https://zdsk.co/4iihSCj #ZendeskAI

?? With AI, smaller teams can still make a big impact. When you’re looking to do more with less, incorporating AI into your CX strategy is essential. ?? Check out these five trends to help you resolve issues quicker, build loyalty, and scale efficiently — all without raising operational costs or losing the human touch: https://zdsk.co/3FFzZ6I

??? Hear from Chime's Carey Willson at #ZendeskRelate as he shares how the financial services company navigated global complexity and regulation to build a world-class CX: https://zdsk.co/4iXTC8h ?? Carey, Chime's VP of Operations, will join Lightspeed Commerce's Yamine Gluchow and Zendesk's Shana Simmons to discuss scaling CX in complex environments. Discover how Chime balanced innovation with regulatory requirements.

?? If you're not using AI yet, your customers are noticing: 70% of them report a clear gap between companies using AI in customer service and those that are falling behind. ?? Drawing on our experience with thousands of CX leaders, we've pinpointed five key steps to make your operations AI-ready — and ensure your organization is future-proof for scalable success: https://zdsk.co/4hLWEeS

Wyze transitioned to Zendesk after experiencing challenges with stability and support. The smooth switch to Zendesk Suite enhanced efficiency with a knowledge-driven CX, resulting in 10x business growth for the smart home tech provider: https://zdsk.co/4kvmh6j #ZendeskAI

Protect sensitive data, boost HR agent productivity, and provide exceptional employee service with Rippling, a new Zendesk integration: https://zdsk.co/4hgDQ7s Rippling allows companies to: ?? Manage every employee system in one place ?? Onboard and offboard people in 90 seconds ?? Save 70+ hours a month on admin work Learn more about the integration and enable your teams to provide fast, personalized employee service with easy access to employee information.

?? Join the Zendesk team on Tuesday for our live tutorial, "Building Your Ideal Zendesk Account - Part 3: Creating Templates for Repetitive Tickets": https://zdsk.co/3FEd0Zw ?? In this session, we'll dive into essential techniques and best practices for creating effective macros that simplify your ticket responses, boosting your team's efficiency and productivity. Expect live demos, a Q&A segment to answer all your burning questions, and plenty of actionable insights to enhance your Zendesk experience. ?? Don’t miss out on this chance to optimize your workflow!