Zendesk

?? Breaking news! Trevor Noah, world-renowned comedian, author, and former host of The Daily Show, is taking the stage at #ZendeskRelate ??? https://zdsk.co/4fp3vtS ?? Join us in Las Vegas, March 25-27, to laugh, learn, and connect with CX leaders shaping the future of AI-powered customer experiences. Don’t miss out on early bird pricing — register now to secure your spot at the year’s top CX event! #ZendeskAI

In part one of this four-part series, Zendesk CEO, Tom Eggemeier sat down with Janett Haas, SVP and Head of Forbes Research and Insights, to discuss the rise of Shadow AI in CX and why it’s critical to adopt an integrated AI solution. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/eEWTK3PQ

Today, we launched the Zendesk 2025 #CXTrends Report, our annual look at trends shaping the future of customer service. One thing is clear: AI should be more than just another technology we use—it’s a way to bring companies and customers closer, and it’s redefining the relationships we can build. At Zendesk, we believe AI should be in service to humans, helping companies connect with their customers on a deeper, more personal level. When brands focus on creating genuine, human-centered AI interactions, it’s not just about efficiency—it’s about building trust, loyalty, and lasting connections. This year’s report shows that putting customers at the heart of AI isn’t just a smart strategy—it’s fast becoming the new standard for cultivating loyalty in an ever-changing world. https://lnkd.in/gtAT2HR7

Introducing the Zendesk #CXTrends 2025 report, an analysis of the latest key trends transforming customer experience: https://zdsk.co/48RShfx Based on interviews with over 10,000 industry leaders, agents, and consumers, our newest report is filled to the brim with fascinating findings, including: ?? An emerging gap between AI trendsetters and traditionalists, with trendsetters boasting 33% more customers, 22% higher retention, and 49% more cross-sell. ?? The rise of human-centric AI: Efficiency? Table stakes. Trendsetters and consumers alike are looking for AI agents with human-like traits, including empathy. ?? The risk of shadow AI: 1 in 2 customer service agents are using unapproved AI tools. Learn why that’s a problem and how to protect your business from vulnerabilities. ?? Plus, unlock the five trends that industry leaders are prioritizing, from autonomous service to voice AI.

?? Customers want to be heard – literally. With 80% of consumers saying they prefer customer service over the phone, getting voice support right is critical. At the same time, the need for round-the-clock support and rapid issue resolution has never been greater. ?? Enter Zendesk's AI agents for voice: https://zdsk.co/3Cuwtul AI agents for voice can authenticate callers, answer complex questions, complete transactions, and intelligently route calls, allowing businesses to: ? Reduce hold times ? Simplify workflows ? Offer a more effortless, enjoyable customer experience

The rise of Shadow AI in customer service is a clear sign that agents see real value in these tools. But unapproved AI brings risks that no business can ignore—data security issues, compliance gaps, and lost insights. The future of customer experience requires AI that's both powerful—and secure. Check out this article from Zendesk CIO Craig Flower in Forbes for more on how integrated AI is transforming CX for the better. #ZendeskAI https://lnkd.in/gXRpsehi

AI is changing everything you once knew about the online shopping experience. Today, e-commerce companies use AI to: ? Provide 24/7 support ?? Up-skill their employees ?? Enhance the customer experience ?? Drive upsells and cross-sells Read this Zendesk guide to discover how you can successfully implement AI into your e-commerce operation: https://zdsk.co/3Z9oxrl

?? Benevity transforms ticket triaging with #ZendeskAI: https://zdsk.co/4ewrAOF ?? Agents for the social impact software company process over 350,000 tickets each year. Thanks to Zendesk Advanced AI, human agents respond 58% faster and AI agents solve 65% of questions from users interacting with it.

?? This is your last chance to get early bird pricing for #ZendeskRelate. Don't miss your chance to lock in the best price: https://zdsk.co/3YKMSlT

??? Retailers worldwide are preparing for the surge of customers during the upcoming holiday season. But those leveraging AI will gain a lasting edge — boosting long-term customer loyalty, empowering retail associates, and optimizing operations that will extend well beyond the holidays: https://zdsk.co/3UNMh1m