Zendesk

?? Breaking news! Trevor Noah, world-renowned comedian, author, and former host of The Daily Show, is taking the stage at #ZendeskRelate ??? https://zdsk.co/4fp3vtS ?? Join us in Las Vegas, March 25-27, to laugh, learn, and connect with CX leaders shaping the future of AI-powered customer experiences. Don’t miss out on early bird pricing — register now to secure your spot at the year’s top CX event! #ZendeskAI

As Thanksgiving approaches, I wanted to share a heartwarming customer story about Benevity, a leader in social impact software that connects brands with nonprofits worldwide. In fact – we’re proud to use the platform for End of Year Giving at Zendesk and experience firsthand how it streamlines the giving process. To improve efficiency for Benevity’s 150 support agents handling 350,000 tickets annually, the company uses Zendesk Advanced AI to optimize ticket handling from automating call summaries to adjusting tone in a way that matches the company’s friendly communication style. AI-powered ticket triage further boosted support by prioritizing urgent issues, resulting in reduced response times for users. These automations save agents hundreds of hours, improve service levels and client satisfaction, ultimately amplifying Benevity’s positive social impact. Read the full story:?https://lnkd.in/gFFHWSGx?

???? Join us in Las Vegas for #ZendeskRelate: https://zdsk.co/3ZqNXAY ?? Preview AI innovations driving the future of customer experience, hear emerging trends from CX visionaries, and network with the best of the best business and service leaders.

Our customers consistently show that when AI is implemented well, it drives both cost savings and higher customer satisfaction. For consumers, that means faster, more effective service. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gehaNxKF

?? 90% of CX trendsetters report positive ROI on AI tools for agents. Learn which tools they’re using in our #CXTrends 2025 report: https://zdsk.co/4fGgmIV

In the final part of this four-part series, Zendesk CEO Tom Eggemeier explains how Zendesk AI customers can save costs and deliver better customer satisfaction rates. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gapWnBRE

?? #ZendeskAI supports LUSH in its commitment to growth driven by ethics and positivity: https://zdsk.co/3CFTbQo ?? The ethical cosmetics brand chose Zendesk to achieve a laser-focused approach to customer feedback. The result? A 369% ROI and $434,000 in annual cost savings from avoided headcount.

In part three of this four-part series, @Zendesk CEO Tom Eggemeier stresses the important roles that AI and human agents will play in CX going forward. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gw32zed5

?? We're incredibly excited to share that Zendesk has been recognized with the inaugural 2025 Buyer’s Choice Award from TrustRadius! ?? Zendesk has been voted best capabilities, value for price, and customer relationships from our users — huge thanks to our amazing customers who made this possible! See what users are saying on our TrustRadius page: https://zdsk.co/3Zfujrx

In part two of this four-part series, Zendesk CEO Tom Eggemeier discusses how AI can turn their customer interactions into clear, actionable insights that can improve service quality and business outcomes. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/e5zTYeJ9