Zendesk

?? Secure your spot at #ZendeskRelate 2025: https://zdsk.co/46MFsSQ ?? Join us in Las Vegas March 25-27, 2025 to learn from the world’s top CX trendsetters, hear emerging trends from AI and CX visionaries, and network with the best of the best CX leaders. Register now.

?? Our newest #ZendeskProductSpotlight videos are live, showcasing the latest innovations announced at the #ZendeskAI Summit! Don’t miss these exciting updates: Agent copilot & auto assist: Boost agent productivity while ensuring consistent service outcomes with our AI-powered copilot Omnichannel AI agents for email: Seamlessly integrate AI and automation into your email support workflows for greater efficiency Generative AI search: Enhance your help center and agent workspace search experience with generative AI, helping customers and agents find answers faster AI insights & reporting: Turn AI-driven insights into actionable results with a new pre-built dashboard AI-powered voice transcripts & summaries: Streamline post-call work with AI-generated transcripts and summaries for voice calls Dashboard builder: Create, customize, and share dynamic dashboards to monitor your key metrics ?? Watch all the demo videos here: https://zdsk.co/4h4hSFI

?? #ZendeskAI Summit is your chance to explore how AI is shaping the future of customer experience: https://zdsk.co/4eyS1En ?? Discover how leading companies are leveraging AI to deliver personalized, efficient customer service at scale.

?? Big AI news in the Big Apple! ?? Thank you to our attendees, speakers, and customers for heralding the future of AI x CX with us at the #ZendeskAI Summit in New York City. Want to get the latest information on all our new features? There’s still time to sign up for our digital Zendesk AI Summit: https://zdsk.co/3Nlv9fy

Wrapping up an amazing week in NYC at the Zendesk AI Summit held at the Chelsea Industrial. One word a customer used to describe the event was "Tremendous", and it truly was. My word(s) to describe it: "Incredibly Upbeat". From insights by Kara Swisher, conversations with Stephanie Mehta, to inspiring words from Tom Eggemeier, Adrian McDermott, and Kelly Waldher. Great to connect with old friends and make new ones. The future of Zendesk is bright, and we are just getting started ?? We'll be back soon NYC! Andy Scollan Damian Gona Ricardo López ???? #CX #AI #Zendesk #NYC

?? If you're not using AI in the workplace, you'll risk being left behind. Uncover the use cases, benefits, challenges, and real-life examples of AI in the workplace in this Zendesk guide: https://zdsk.co/47QewSF

Exciting times at Zendesk! ?? Today, we’ve unveiled groundbreaking innovations that elevate our all-in-one service solution, deepening the synergy between human expertise and AI. Currently in New York for the AI Summit, I’ve had the opportunity to connect with customers and partners to explore how AI can tackle current and future business challenges while unlocking new possibilities. The conversations have been truly inspiring, and I’m eager to share some key takeaways soon. Here’s a glimpse of what our latest features can do for businesses: ?? Automate up to 80% of customer requests using omnichannel AI agents, with no AI training required ?? Autonomously resolve over 50% of voice calls with AI-powered agents ?? Boost efficiency with our proactive agent copilot, now seamlessly integrated into Zendesk’s AI-powered workspace ?? Dive into more details on these game-changing innovations from the #ZendeskAI Summit: https://zdsk.co/3XXNGU2 #AI #Innovation #CustomerExperience #ZendeskSummit #FutureOfWork

It's a big day for us at Zendesk. Today we announced new innovations that build on our complete service solution to strengthen human and AI partnership. These AI tools, including omnichannel AI agents and enhanced agent copilots, make it easier for businesses to deliver high-quality service across all channels. ? We’re here at AI Summit talking with customers and partners about how to invest in AI to solve current – and future – business problems, as well as unlock new opportunities. I am inspired by what I’m hearing and look forward to sharing highlights soon.?

?? We unveiled our game-changing product innovations at #ZendeskAI Summit: https://zdsk.co/4f06iK5 With our new features, businesses can: ?? Automate up to 80% customer requests with omnichannel AI agents, zero AI training needed ?? Autonomously resolve over 50% of incoming calls with AI agents for voice ?? Maximize efficiency with a proactive agent copilot, now fully integrated into our AI-powered agent workspace

???? When you need a helping hand, you turn to Upwork. When Upwork needs a helping hand, it turns to Zendesk: https://zdsk.co/3TVmUun ?? The world’s work marketplace partnered with Zendesk to optimize its CX using APIs and automations, resulting in 58% AI agent resolution with self-service. ?? Hear from CX leaders and innovators like Upwork at the #ZendeskAI Summit. Register here: https://zdsk.co/4dBIf2G