Really excited for this! Please join us on Friday and let us know what questions you want to hear us tackle!
SAVE THE DATE 30to80 Livestream #5: Feedback from the Call Center for the Product Organization Friday, 4/12, 2 - 3pm EST / 11am - 12pm PST Join my conversation with Jenny Reinhagen Graham and Maureen Lynch Valdes to hear what people training customer service representatives in the call center have to tell their colleagues doing product development work! Jenny and Maureen have improved government claim processing operations in healthcare, unemployment, paid leave, and housing. Being on the product side of transformation efforts with them, I have found working with them to be the best kinds of challenging and rewarding. I reached out to Jenny and Maureen recently to learn more about their experiences and perspectives working with agile product teams. We’re going to continue the conversation in the digital public square this Friday. Hope you’ll join us! Submit your questions or sign up to join the conversation here: https://lnkd.in/ediq2dFP