ZapScale

?? Dropping a new podcast! ?? ??? Ever wondered how focusing too much on sales can mess with Customer Success? ?? In this episode, Mausmi Ambastha (COO & Co-founder, ZapScale) joins Parul Bhandari, an expert in Customer Success, about how neglecting the basics early on can lead to big challenges for CS teams. Some key takeaways for you: ? Why skipping fundamentals is risky ? How a sales-first mindset affects CS ? Why hiring CS early makes all the difference ? Tips for building teams that drive growth Tune in for practical insights to help you scale smarter ?? https://lnkd.in/g5-fWNtn #CustomerSuccess #CSTeam #ScaleTalePodcast

Who says teamwork only happens at the desk? ? Yesterday, our Kolkata team swapped keyboards for kicks and delivered a stellar performance on the field. ?? It was about breaking a sweat, building bonds, and proving once again that collaboration is our strongest suit (on and off the pitch). ?? Final score? Fun: 100, Stress: 0. ?? Here are some moments from yesterday's football match that captured the spirit perfectly! Here’s to more goals—on the field, at work, and in life!??? ?? #TeamSpirit #EmployeeEngagement #LifeAtZapScale #OfficeCulture

You know what's just around the corner? Black Friday! ?? We're offering a massive 40% off ZapScale’s CS platform from Nov 4 to Dec 3. This is your chance to level up your customer success—don’t wait! Claim your discount today and get started ?? https://lnkd.in/dwSC5DNZ #BlackFridaySale2024 #CustomerSuccessPlatform #CustomerSuccess

Yay! ZapScale just earned G2's Best Estimated ROI badge for Fall 2024! ?? This win is all about YOU, our customers who trust us to deliver real, measurable value. ???? Thank you for making this possible! Here’s to helping you scale smarter and faster. Want to see how we deliver unmatched ROI? ?? https://lnkd.in/dKCRVyxZ #G2 #CustomerSuccess #Leader #Fall2024

Your insights are invaluable to shaping the future of Customer Success! We’re conducting a survey to explore the challenges, priorities, and trends that matter most to the CS community in 2025 ?? From budgets and team structures to metrics and AI strategies, your input will contribute to a detailed industry report ???? ?? We’ll send you the report as soon as it’s ready. Take the survey and be part of the collective voice driving CS ?? https://lnkd.in/gDNUM58Z #CustomerSuccess #Survey #Innovation

Struggling to keep up with shifting customer expectations? You’re not alone. ?? From AI-driven personalization to building trust, 2025 is all about mastering customer-first strategies. Read this interesting blog by Denyse Drummond-Dunn for ideas you can act on right away ?? https://lnkd.in/gcggh6Km #CustomerSuccess #CustomerFirstStrategy #AI

?? 2025 will be all about: ?? AI-driven growth and efficiency ?? White-label solutions empowering businesses ?? Seamless data integration redefining strategy ?? Next-level customer personalization ?? Rock-solid security and compliance Are you adapting to the future, or letting it leave you behind? Let’s scale smarter ?? https://lnkd.in/gt3ASeYR #CustomerSuccess #ArtificialIntelligence #2025

How do you even explain this to your coffee? ?? #CustomerSuccess #Meme #QBR

In case you missed it! Our webinar, "How ZapScale Enables Complete Customer Visibility", featured Kundan Sengupta, Retention Specialist at ZapScale, sharing transformative insights for SaaS businesses. Key Takeaways: ? Use AI and real-time data to achieve a 360° view of your customers. ? Create personalized customer experiences that drive loyalty. ? Enhance your team’s efficiency with automation and streamlined workflows. Catch the session here ?? https://lnkd.in/dgjRNrbm #CustomerSuccess #CustomerVisibility #SaaS

94% accuracy in predicting churn, can your CS strategy beat that? ?? ZapScale’s AI health scores help predict churn and unlock upsell opportunities with ease. Don’t miss out on this exclusive insight from Manasij Ganguli (CEO & Co-founder, ZapScale). Get ahead of the curve with strategies that will redefine your 2025 success ?? https://lnkd.in/gz4WqJJP #CustomerSuccess #CustomerHealth #Churn #SaaS