Yuma AI (YC W23)

Only two more days until Black Friday ?? The largest shopping events of the year, Black Friday is an opportunity to get new customers in the door. Just make sure it doesn’t hit them on the way out! Customer interactions make all the difference between a lifelong customer and a scathing review. ?? Most chatbots get it wrong, while Yuma’s AI Chat is rewriting the script on smart customer interactions. Read how and why in this article by Jerem Febvre, VP of Marketing here at Yuma AI. ?? https://lnkd.in/eCBRquBi #ai #automation #customersupport #ecommerce #blackfriday

Looking to improve efficiency? ?? Elon Musk says he'll reduce US government spending by 30% thanks to his new Department of Government Efficiency (DOGE) ?? We get it; keeping costs low is HUGE. But it should never come at the cost of your customers' satisfaction. That's why we help brands reduce customer support spending by as much as 75% (compared to human agents) while actually INCREASING customer satisfaction. Unfortunately for Elon, Yuma AI is only available for e-commerce. For now ?? See how we helped luxury brand Caba?a reduce their ticket costs by 75% while increasing customer satisfaction. Now that's efficient! https://buff.ly/3YRMYYZ #DOGE #AI #customersatisfaction #customersupport #efficient

For e-commerce brands, the holiday season means two things: 1?? customer support tickets 2?? more customer support tickets If you’re a mid-sized business, a surge in extra tickets can make or break your customer satisfaction ratings. But not if you’re Caba?a, a global luxury luggage brand that recently implemented Yuma AI as part of their CX stack. Caba?a predicts they’ll handle 45k tickets by the end of the year, but they’re ready. Yuma AI now completely automates their level 0 and 1 tickets, freeing up their human agents for more important tasks. In fact, since implementing Yuma AI, they’ve seen a 0.7 point increase in customer satisfaction ?? Want to take on the holidays with the confidence of Caba?a? Reach out for a free demo today! https://buff.ly/3YWNowW #ecommerce #AI #customersupport #blackfriday

Want to start using AI to streamline your customer support but don’t want to spend hours configuring chat flows? Now existing Yuma customers can integrate Yuma AI Chat with their e-commerce website in less time than it takes to come up with a witty reply to this post. #ecommerce #AI #customersupport

?? Last month, we reached a major milestone: our AI Agents fully automated over 1 million tickets ?? A big “thank you” to all our clients who trust us with their customer support ?? Together, we’re transforming e-commerce and the entire customer experience! With our full-automation rates increasing steadily, those next million tickets are right around the corner. See how Yuma AI can automate 60% or more of your customer support tickets with a free demo today ?? https://buff.ly/4etxccm #AI #ecommerce #CXtransformation #customersupport

There’s one thing we can all agree on: chatbots suck. That’s why we created Yuma AI Chat. More than a chatbot, it’s the first ever AI-native chat solution that effortlessly integrates with your e-commerce website and delivers truly personalized customer support. In less than 5 minutes, you can set up Yuma AI Chat and start automating as many as 60% of your customer support tickets, meaning your customers get fast, seamless support from day one. Thanks to Yuma AI Chat, there’s no need to configure complex chat flows ???? and zero extra training for your human agents. Are you ready to say goodbye to chatbots and hello to the next generation of customer support? Book a demo today. https://buff.ly/3YTs6l4 #AI #chatbotssuck #ecommerce #CXtransformation #betterthanbots

Black Friday is just 2 weeks away ?? Your product is perfect, your deals are ??, but is your e-commerce business ready to handle the surge in customer support tickets? Don’t let the holiday chaos overwhelm you. See how our AI Agents can take care of your customers, so you can focus on delivering great deals and big smiles this Black Friday! #BlackFriday #CustomerSupport #AI #Ecommerce #HolidaySales

?? Tired of dumb chatbots for your support? Get the world’s first AI-native chat for your store. According to Harvard Business Review, 66% of customers rated chatbots 1 out of 5 stars! Poorly designed chatbots frustrate customers and damage your brand’s reputation. Here’s what makes Yuma AI Chat different: ? Instant Setup: Up and running in under 5 minutes. ?? AI-First Conversations: Resolve over 60% tickets autonomously, with human agents stepping in only when needed. ?? No Extra Configuration: Already using Yuma? Flip the switch, and Yuma AI Chat is ready to go. Built exclusively for e-commerce. No integrations. No endless configurations, transform your support in under 5 minutes. Want to see it in action? Let’s chat - https://buff.ly/4f4Q3Mf #AIChat #EcommerceSupport #YumaAI #CX

?? Hot from Retail Dive: Yuma.ai?has raised $5M to revolutionize e-commerce customer support! ?? We’re thrilled to announce the successful completion of a $5 million funding round, accelerating our mission to transform customer support through cutting-edge AI Agents. Since our inception, Yuma's AI agents have resolved over?1 million support tickets, proving the efficiency of automation in e-commerce. With this investment, Yuma will bring more innovation to the market, helping merchants increase the consistency and cost-efficiency of their support while improving their customer satisfaction. We’re deeply grateful for the support of top investors like?Google’s Gradient, Y Combinator, AI Grant, Altman Capital Fund, and many others who share our vision for a new era in e-commerce support automation. Here’s to the next milestone in redefining customer experience! ?? Link to the full cover by Retail Dive in comments #Ecommerce #AI #CustomerSupport #Automation #Funding #SiliconValley #YCombinator

?? Is your customer support "ghosting" your customers and leaving them on hold indefinitely? ?? Then it’s time to upgrade your support tools! At Yuma, we’d rather leave the “ghosting” to the professionals ???? Our AI Agents are always ready to take care of your customers. Now that’s a treat! ?? ?? Happy Halloween! ?? #AI #CS #CustomerSupportFrights