XtendOps

Rogue AI. It’s the kind of thing that used to sound like the plot of a sci-fi movie — but for companies like XtendOps, it’s a real risk we’ve always kept on our radar. Why? Because the stakes are huge ?? Greg Rakozy has pulled together our perspective in this CX AI News issue —breaking down the risks and our approach to tackling them head-on. Take a look and let us know what you think ??

Your weekly dose of AI and CX insights is here. A quick read with big value — don’t miss it ??

This is how Auto-encoders made the AI revolution possible ?? Think of your data as a massive, 1,000-piece jigsaw puzzle. Autoencoders reduce that complexity to something more manageable, like a 100-piece puzzle, while keeping the overall picture intact. They work by using two components: an encoder and a decoder. The encoder compresses your data into a smaller representation. The decoder reconstructs the original data from this compressed version. During training, auto-encoders learn to focus on the most important features while ignoring unnecessary noise. This makes them ideal for dimensionality reduction and feature learning. They can simplify high-dimensional data, speed up your workflows, and improve your machine learning models. Plus, auto-encoders don’t need labeled data to learn. They’re great for uncovering patterns when labeled datasets are limited or expensive. If you’re struggling with complex data, autoencoders are a powerful tool to help you gain clarity and improve your results. --- ? Follow Giovanni Toschi for more insightful content on Artificial Intelligence, Automation and Customer Experience. ? Follow XtendOps to learn how implementing AI Agents can transform your CX strategy for the better

?In this week’s CX AI News, we’re bringing you first-hand insights ?? Andrew P. shares his experience of building a product with AI — what worked, what didn’t, and the lessons the XtendOps product team has learned along the way.

There’s something special about catching up in person with the people we’ve worked alongside for years. Our recent visit with a long-time client at our Philippines offices was a great reminder of how much these connections have grown over time at XtendOps Every time we meet face-to-face, it reinforces the trust we’ve built by tackling challenges and celebrating successes together. I’m grateful for partnerships like these, grounded in mutual respect and a shared commitment to delivering great results.

A few things you must know about "Voice of the Customer" tools in the age of AI! If your voice of the customer tool is just sitting there collecting dust, its time to upgrade it from passive listener to active analyst. Let me introduce you to the voice of the customer A.I agent. It's not just another dashboard but an AI Agent that actively analyses real time customer conversations. Here's how it works: - Instead of waiting for past call surveys or static reports, the AI listen in while your AI agents talk to customers. - It identifies trends, problems and insights on the fly and the customer doesn't even have to know it’s there. - It provides dynamic real time feedback that adjust as conversations evolve. So how can you use this to your advantage? Stop relying on delayed feedback and use real time data to improve customer experience instantly in our static, outdated system. And instead let the I analyse and act as the conversation happens. With this, you can adapt, personalise and solve issues before they become complaints. After all, automation is the journey, not the destination --- ? Follow Giovanni Toschi for more insightful content on Artificial Intelligence, Automation and Customer Experience. ? Contact XtendOps to learn how implementing AI Agents can transform your CX strategy for the better

Alongside insights from experts working directly on CX AI, we’re also sharing a weekly recap of what’s happening in the AI and CX world, plus a few other news bites we think are worth your time ?? Don’t miss our top recommendations this week!

New Newsletter Drop by none other than our resident CX AI whiz, Chris Ellis! If you’re looking to nerd out on how automation can elevate customer experience (and let’s be real, who isn’t?), Chris has written a deep dive into our approach at XtendOps. But we’re curious — what’s everyone else doing? Are you taking a similar approach, or have you seen something totally different that’s working? Drop your thoughts; we’d love to hear how other teams are innovating in this space!???

We had a great time during our recent client visit in the Philippines ???? It was great connecting with our clients in person and sharing what XtendOps brings to the table. Big thanks to our hardworking team in the Philippines for making this visit a success. Each conversation reinforced our commitment to delivering quality CX solutions, and we’re looking forward to what’s next ?? Here’s to more successful partnerships and milestones ahead!

In AI, it’s easy to get lost in the tech and forget one big truth: people matter ? The reality is that AI is only as good as the people building, testing, and iterating on it. It’s people who bring it to life and make sure it actually works in the real world. Think about Blades of Glory ?? Chazz and Jimmy didn’t look like a dream team, but together, they pulled off moves neither could do alone. Same with AI: it takes people with different skills and ideas to make it all click.