Join our August 1st virtual meetup at 11am ET with James Scutt, XMP to share and learn how XM teams are embarking on the journey of demonstrating the value of EX and CX connections unique to their organizations. Register today: https://lnkd.in/eegRj4wr #ExperienceManagement #CrossXM #XM
Qualtrics XM Institute
智库
We empower and inspire XM professionals to radically improve their ability to deliver breakthrough experiences
关于我们
Qualtrics XM Institute’s mission is to create a thriving global community of Experience Management (XM) Professionals. How do we do it? By equipping leaders with the skills, knowledge, and connections they need to succeed. We help them drive value from their XM programs and inspire them with new ways to embed XM across their organization. Our faculty conducts ongoing research to uncover leading-edge best practices and trends, which we share through our thought leadership, community, training, and certification programs. > Community: Join XM Pros, our global peer-to-peer community of XM leaders to connect with other XM professionals, share your learnings and best practices, and advance your career. > XM Library: Tap into the industries largest array of thought-provoking content with compelling data, trends, and best practices to stay up-to-date on the latest insights and advice on how to mature your XM Program. > Training: Participate in our gold-standard XM curriculum, either online or in-person, to advance your XM expertise and empower your organization to design and accelerate your XM program. > Certification: Showcase your XM experience and knowledge by earning an XM Professional (XMP) certification.
- 网站
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https://www.xminstitute.com/
Qualtrics XM Institute的外部链接
- 所属行业
- 智库
- 规模
- 1,001-5,000 人
- 总部
- Boston
- 类型
- 上市公司
地点
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主要
获取路线
US，Boston
Qualtrics XM Institute员工
动态
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Join our July 31st virtual meetup at 7pm ET with Cecelia Herbert ?? to share and learn how XM teams are embarking on the journey of demonstrating the value of EX and CX connections unique to their organizations. Register today: https://lnkd.in/e39XcG-c #ExperienceManagement #CrossXM #XM
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Our customer experience metrics - success, effort, and emotion - are stabilizing at a new normal. After their dive during the pandemic, these three component ratings remain more than 5 points below their 2019 scores. Check out how these #CX metrics have changed from 2019 today for 20 industries: https://lnkd.in/eFtFf3rh #customerexperience #data #XM
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If your organization is still in an early stage of #CX maturity, you're not alone. 41% of CX practitioners took our CX maturity assessment and placed in the first stage, and another 30% placed in the second. Download this graphic to use and check out the full CX maturity assessment: https://lnkd.in/g-W6VddK
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Join?our June Virtual Meetup session with Benjamin Granger, Chief Workplace Psychologist, to discuss the organizational mindsets that underpin the most successful XM programs, and dive into the principles and practices that can promote (or inhibit) honest dialogue. Register today: https://lnkd.in/e43uBz8H #experiencemanagement #XM
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Can you get from Insight ?? Action ?? KPI Improvement ?? Business Impact? Turn your XM insights into data-backed defensible outcomes for your organizations using the Value Chain Framework. This tool & supplementary guidance is now available for free download on site: https://lnkd.in/eVKG6Xdb
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May's Virtual Meetup sessions will be hosted next week by Nikhil Chauhan, Qualtrics?XM?Scientist, and Isabelle Zdatny, CCXP, XMP, Head of Thought Leadership at XM Institute.?Join us and get practical advice on how to get your organization to embrace?XM-centric mindsets and behaviors at scale. Register today: https://lnkd.in/e-3URSb5 #experiencemanagement #XM
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Join?our May Virtual Meetup sessions with Isabelle Zdatny, CCXP, XMP, Head of Thought Leadership at XM Institute,?and Nikhil Chauhan, Qualtrics?XM?Scientist, to get practical advice on how to get your organization to embrace?XM-centric mindsets and behaviors at scale. Register today: https://lnkd.in/e-3URSb5 #experiencemanagement #XM
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Surprise! Leadership appreciation and compensation matter. ...Maybe this isn't so surprising. But for XM professionals, the data is in: XM pros are less likely to look for a new job when they feel strongly appreciated or properly compensated. More on the state of the XM profession in our recent blog: https://lnkd.in/eyQjaghC
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If your customer base is on the younger side, a low NPS may not be just a you thing. Over the years, 18-34 year olds have given a notoriously low NPS across the 22 industries we benchmark, and this year was no different. Despite a 6-point increase from 2022, their 2023 average NPS stands at just 3.9. Learn more about how NPS has changed in our latest blog post: https://lnkd.in/ezFqqcYi
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