XLA Institute

Celebrating 1,000 LinkedIn Followers with a Special Giveaway!??? We're super happy to announce that we've reached 1,000 followers on LinkedIn! This milestone represents more than just a number—it's a testament to the incredible community we're building together. To celebrate this achievement, we're giving back to our community! We're offering?one lucky follower?the chance to win an?XLA Institute Live ticket worth €295! How to enter: Be one of our LinkedIn followers (if you're reading this, you're likely already there!) Be registered as a member of XLA Institute Not registered yet??No problem!?Sign up at https://lnkd.in/epTPcXyk?to become eligible for the giveaway. This giveaway is our way of saying thank you for your continued support and engagement with our content. The insights, comments, and connections we've made through this platform have been invaluable to our growth. Stay tuned for the winner announcement, and here's to the next milestone together! #Celebration #Milestone #Giveaway #Community #XLAInstitute ?

?? Great achievement to become a founding member of the XLA Institute ! Thanks to Arie Langerak and Alan Nance for trusting us ! I'm thrilled we are now able to influence the direction and share our experience to drive managed services value for our customers. Thanks to Charlie Whitehead and James Block to have led and be part of this journey. Thanks to Ana Maria Ghica and Gillian Sefton Jenkins for making it real. Thanks to Richard Umney for enabling us to do it.

XLA Institute Welcomes Computacenter as Founding Member 2025 seems like the gift that keeps giving as we are today announcing Computacenter as our newest Founding Member. Computacenter’s extensive experience in digital workplace solutions adds valuable expertise to our community. Computacenter's insights will help shape industry standards and provide practical implementation guidance that benefits all members. Computacenter being a Founding Member strengthens the XLA Institute's position as the leading authority in experience management while enhancing its ability to establish industry standards. With Computacenter's practical implementation expertise, members can expect accelerated innovation in experience measurement methodologies, improved guidance, and expanded knowledge sharing among leading organizations—ultimately advancing the mission to improve digital workplace experiences worldwide.

Got pressing XLA questions you want answered? Join our joint XLA Institute and Service Desk Institute (SDI) event on February 27th, at 14:45 EST. This is your opportunity to gain insights and actionable strategies from our remarkable roster of industry leaders on their XLA journey. Register here: https://lnkd.in/eqwihaKs #ITSM #XLA #XM #ITServiceDelivery #UserSatisfaction

Looking to gain insights on XLAs and next-level IT service delivery? Join XLA Institute's very own XLA evangelist, Doug Rabold ITIL?, HDI-CI in our joint virtual event with Service Desk Institute (SDI) on February 27th. Explore why XLAs matter and how they’re transforming ITSM to balance performance and satisfaction. Register here: https://lnkd.in/eXF5vAbH #ITSM #XLA #XM #ITServiceDelivery #UserSatisfaction

Looking to apply a more people-first approach in your ITSM service? Join Sami Kallio from HappySignals Ltd in our joint XLA Institute and Service Desk Institute (SDI) virtual event on February 27th to: - Discover common XLAs that drive success across IT and Enterprise Service Management. - Learn how experience data and XLAs transform IT decision-making. - See why keeping XLAs simple leads to easier adoption and faster results. Discover how starting small, staying focused, and embracing simplicity can set you up for XLA success. Register here: https://lnkd.in/eqwihaKs #ITSM #XLA #XM #ITServiceDelivery #CustomerSatisfaction

Wanting to learn more about the XLA framework? Join Neil Keating from XLABS at our joint XLA Institute and Service Desk Institute (SDI) event on the 27th February to understand the XLA Institute framework enabling organizations to manage experience. Sign up for this virtual event and walk away with actionable strategies that will drive your organization towards success. Register here: https://lnkd.in/eqwihaKs #ITSM #XLA #XM #ITServiceDelivery #CustomerSatisfaction

Wanting to hear first-hand experience of an XLA journey in action? Join Kym Bowen at our joint XLA Institute and Service Desk Institute (SDI) event on the 27th February to hear how about how XLAs were introduced at T-Mobile. Sign up for this virtual event to explore why XLAs are transforming IT service, and why moving beyond SLAs is key to better service desk performance and customer satisfaction. Register here: https://lnkd.in/eqwihaKs #ITSM #XLA #XM #ITServiceDelivery #CustomerSatisfaction

Wanting to hear first-hand experience of an XLA journey in action? Join Joe Fugere, PMP at our joint XLA Institute and Service Desk Institute (SDI) event on the 27th February to hear the XLA journey at The University of Alaska Anchorage. Gain actionable strategies that will drive your organisation towards experience improvement with this virtual event. Register here: https://lnkd.in/eqwihaKs #ITSM #XLA #XM #ITServiceDelivery #CustomerSatisfaction

Wanting to stay in the loop of upcoming Experience Box content? Join us on the 13th March for our monthly, virtual XLA Institute Experience Box Update. What's included: - Content highlights from the past few months - Plans for upcoming Experience Box content - A sneak preview of our XLA in a Day masterclass eLearning ?? - Discussion from you, our XLA Institute members and audience, on current needs to shape the right content for the future. The XLA Institute Experience Box is our digital environment full of valuable, enlightening material to support your XM and XLA journey. Register here: https://lnkd.in/dMV7Jdus #XM #XLA #ExperienceManagement #ExperienceLevelAgreement #ContentUpdate