Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Wysdom, a Calabrio Company的外部链接
US，Minnesota，Minneapolis
Wysdom, a Calabrio Company转å‘了
Avoid the most common mistakes made when deploying a chatbot, and learn how Calabrio Bot Analytics provides the insights - and customer satisfaction - your company needs for success. Read more: https://bit.ly/4cuvPco #chatbots #calabrio #CX
Wysdom, a Calabrio Company转å‘了
Many businesses use bots to automate customer interactions, lowering costs and freeing up live agents to handle more complex calls. But how do you measure bot performance and effectiveness? Learn how in a webinar with Calabrio customer Gordon Food Service as they share their journey to bot management success and how (and why) they provide customers with self-service options. You'll hear how to transform a costly bot program into a tool to drive business impact, and gain: *Firsthand insight on how a focused bot management program can lead to cost and productivity savings. *A better grasp on how your bots are a key factor in elevating your agent and customer experience. *An understanding of how to optimize bots with practical tips and strategic considerations. Access this webinar today! https://bit.ly/4422Z0n #Calabrio #botanalytics #chatbot
Wysdom, a Calabrio Company转å‘了
These are the most common chatbot challenges in the contact center. Calabrio Bot Analytics offers solutions that can transform your customer and employee experiences. Learn how in this free eBook: https://bit.ly/4c2cekb https://bit.ly/4c2cekb #calabrio #contactcenter #botanalytics
Exciting News! In January, Calabrio, a leader in Workforce Management, acquired Wysdom, which is now rebranded as Calabrio Bot Analytics. This powerful integration showcases customer interactions alongside a full suite of conversational metrics—all through a single pane of glass. With Bot Analytics, you can easily monitor and enhance the performance and resource allocation of humans and bots, driving greater efficiency and improved customer experiences.? ? To stay current with the latest trends in bot technology and analytics, follow Calabrio on LinkedIn.?? ?https://lnkd.in/gTyhVJj2?