Working Solutions

Enhancing your company's CX can have long-lasting benefits, from improving customer loyalty to driving ROI. How are you prioritizing customer experience in your business? #CXTrends

From AI-driven chatbots enhancing communication to telemedicine breaking down accessibility barriers, healthcare organizations are transforming how they engage with patients ??. Our latest article dives into the top CX trends reshaping healthcare, including real-world examples like Babylon Health's AI triage system and Working Solutions’ success in telemedicine scheduling. ?? Explore key advancements in: Personalized patient support with AI ?? Remote monitoring and telemedicine ?? Wearable technology and health apps ? Accessibility and inclusivity ?? ?? Stay ahead by understanding how these innovations can shape patient outcomes and build lasting trust. ?? Read the full article now and discover how your organization can lead the CX revolution in healthcare! #HealthcareInnovation #PatientExperience #CXTrends #AIinHealthcare #Telemedicine

Delivering world-class customer service?takes real work. With the right team, tools, and strategy you can optimize your company's CX and WOW your customers. #CXTrends

Working Solutions helped a client increase?productivity by 50%?? See how our tailored approach helped insurance providers scale efficiently. Read the full case study here: https://lnkd.in/gkDtCskh

??Did you know that pet care is a $147 billion industry?! Today's pet owners expect nothing but the best AND are willing to?spend to get it. How do you stand out in this industry? Read our blog for 5 trends shaping #CX for ??pet care brands. #CustomerService https://lnkd.in/g5yC7hCS

Struggling with #agentperformance??It might be time to rethink your education and onboarding. Our?customized agent education programs?combine AI-driven training, skills-based coaching, and onboarding optimization to ensure agents hit key KPIs—fast. ???100% instructor-led education ???45% faster onboarding ???7-10+ years of experience in CX education Discover how we can transform your #contactcenter teams. Speak with an expert today! ?? https://bit.ly/3DAbM0V #Consero #CustomerService

There's a lot of "buzz" about the importance of personalization. Is it making a difference in your business? #CXTrends #CXLeadership

??What's the difference between an ordinary?customer service encounter and a?standout customer experience?that leaves a lasting impression? ?A knowledgeable (or clueless)?agent can make or break your company's CX. Our blog?explores how virtual and AI-driven training is reshaping contact center education—boosting agent engagement, improving retention, and accelerating onboarding. ?? Learn how to optimize training programs and ensure your agents deliver?consistent, high-quality support?every time. ?? Read the blog here:?https://bit.ly/3FpcxdT #CustomerService #AgentEducation #VirtualLearning #Consero

The way contact centers educate agents is evolving. ???? With rising customer expectations, AI-driven education, and smarter onboarding, organizations need scalable solutions to keep agents engaged and performing at their best. Our latest report, The Future of Agent Education in Contact Centers, dives into emerging trends, challenges, and best practices that drive measurable CX improvements. ???Get insights on AI-powered training, adaptive learning models, and engagement-driven onboarding. ?? Read the full report and future-proof your agent education program:?https://lnkd.in/gqPEDXsS #CustomerExperience #AgentOnboarding #Consero

???Join us at #Consero!? Working Solutions' own Tamara Schroer is leading an insightful roundtable discussion on AI, strategy, and data-driven CX insights. This session will explore how AI and advanced data strategies can revolutionize customer experience. Don't miss out on this opportunity to engage with industry leaders! Will we see you there? #CustomerExperience #AI #CXInnovation #Consero