Working Solutions

We use tailored recruitment strategies to make a BIG IMPACT on client success.? See how we build ideal agent profiles to find the "best-of-the-best". We onboarded 300 agents,?enabling faster ticket handling times, and quicker issue resolutions. Read the full case study?to learn how we?increased?both customer and client satisfaction:?https://lnkd.in/gFvM7hNK

It's almost #BlackFriday and #CyberMonday. Are you prepping for the holiday retail rush? Working Solutions knows how to step in with flexible and scalable customer service solutions that keep customers satisfied and drive ROI ???? Check out this impressive?#CaseStudy #CyberMonday

Increasing operational efficiency is always our goal, but we understand that it should never happen at the expense of quality interactions. Working Solutions helped a client in the #seniormedicalcare industry rapidly scale their contact center operations with customized recruiting. The result: increased contact and conversion rates and enhanced member experiences. Read the full case study to learn more: https://bit.ly/48Y2gQo

Need help scaling the customer service operations for your #retail business? These 5 trends will help you scale your #CX when sales and customer inquiries spike. Scroll left to learn how on-demand outsourcing can help improve your flexibility to help more customers.

High turnover in customer service can disrupt business performance and frustrate your customers. How do you keep your team happy and loyal? ?? Here are 5 tips to help boost retention: Nail the Hiring Process?– Hire candidates who fit your role & culture. Invest in Training?– Equip agents with skills and confidence from day one. Create a Positive Environment?– Foster engagement and reduce stress. Provide the Right Tools?– Use advanced software and tech. Encourage Career Development?– Offer clear paths and mentorship. Ready to learn more? Read our blog for more insights on these?actionable tips:?https://lnkd.in/gW9-2PCA #CustomerService #AgentRetention

Taylor Kane and Emilio Estrada can't wait to meet you! Make sure to stop by booth #5 to say hi to the Working Solutions team. #CCWPhoenix

In today’s fast-paced retail environment, customer service is key to driving satisfaction and loyalty. But how can retailers manage the surge in demand during peak times like holidays or product launches? These?5 scalability trends?can transform your?customer service.?Want to see how they can benefit your business? Read our blog: https://lnkd.in/gKrfs3fN... #RetailTrends #CustomerService

Happy Veterans Day! We have so much gratitude for the brave service members who fight for our nation. Today, we reflect on your many sacrifices to ensure our freedom. #VeteransDay

Education and development is your secret weapon?? for?ensuring customer retention and brand loyalty. ??The right strategies can propel your company to success. ? Failing to adopt best practices can sabotage your teams. Read our guide to learn trends and best practices for contact center training.? #CorporateEducation #ContactCenterOperations https://lnkd.in/gqPEDXsS

Finding and keeping great customer service agents isn't easy! Here's how to overcome common recruitment challenges. Our team of experts share tips and best practices. https://bit.ly/3YOCgnb