CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. CommunityWFM has earned the right as a trusted partner to some of the most well-known and respected brands in the United States because our sole focus is on workforce management combined with a unique set of product features, our obsession with customer service, and an unmatched deployment and on-boarding methodology. Our solution is now available in two product versions, Essentials™ and Enterprise™.
CommunityWFM的外部链接
3400 Waterview Parkway
Suite 101
US，TX，Richardson，75080
CommunityWFM转发了
Channel Leader || Disruptor Driving Results with Empathy, Vision, and Integrity | Championing Team Growth and Success Through Compassionate Leadership
The CommunityWFM Channel Team is headed to Vegas for Channel Partners 2025! March 24th - 27th Who’s going? If you’ll be there, let’s set up a time to meet! Feel free to reach out here or email me at reynolds@communitywfm.com to get on the schedule. See you there! #CPExpo2025 Todd Cotharin Roger Woolley Skylar Cox Ali York
CommunityWFM转发了
The next stop on our CX Tour? Addison, Texas! Join us February 26th with @CommunityWFM to discover the powerful combination of our solutions and enjoy beverages and putting fun! Spots are limited so register now.
CommunityWFM will be a special guest presenter at the Broadvoice 📣 Amplify CX at the World Tour 📣 event in Addison Texas on February 26th! If you're in the Dallas area and want to attend please visit this page for more information: https://lnkd.in/g-jyu2TM
CommunityWFM转发了
🌴☀️ IT Expo Brunch join us for brunch at Burlock Coast in Fort Lauderdale, FL. Hosted by Syringa Networks and CommunityWFM 📅 When: February 12, 2025 ⏰ Time: 11:30 AM ET 📍 Where: Burlock Coast, Fort Lauderdale Let’s connect, and soak in the Florida sunshine while enjoying some delicious bites. Don’t miss this opportunity to network with amazing professionals in a laid-back, beachfront atmosphere! 🌊 RSVP below and let’s make this an event to remember! 🥂 https://lnkd.in/dEUjzw-E Gwen Reynolds CommunityWFM #workforcemanagement #channelteam #communitywfm
Improving agent communication through 📊 data transparency 📈 is just one of many ways a contact center can improve and modernize their operations. Learn more: https://lnkd.in/gVvpuSJc
Time to strengthen 💪 our channel team! Welcome Ali York and Skylar Cox who bring tremendous knowledge, experience, and enthusiasm to our group. We're thrilled to have you join us! 🎉
Split shifts ✅ Self-scheduling ✅ Shift bidding ✅ Shift swaps ✅ Flex scheduling ✅ Preference-based scheduling ✅ There are so many ways workforce management software can help contact center agents find the right work/life balance. Learn more on our blog. https://hubs.li/Q033KQqZ0
Split shifts ✅ Self-scheduling ✅ Shift bidding ✅ Shift swaps ✅ Flex scheduling ✅ Preference-based scheduling ✅ There are so many ways workforce management software can help contact center agents find the right work/life balance. Learn more on our blog. https://lnkd.in/gxTUY-By
CommunityWFM转发了
Channel Leader || Disruptor Driving Results with Empathy, Vision, and Integrity | Championing Team Growth and Success Through Compassionate Leadership
🚀 The CommunityWFM team is heading to #ITExpo in Fort Lauderdale! 🌴☀️ We’re packing our passion for workforce management, and just the right amount of sunscreen. Don't be a stranger! Book a meeting with us ahead of time to dive deep into how CommunityWFM can help your business thrive. Meet us at IT Expo 2025 February 11-13th. #Workforcemanagement #ITExpo2025
Is your retail 🛍️ contact center staffing the right agents at the right time? Many customers don't think so. Modern workforce management software can help with staffing highly skilled agents while still controlling costs. Learn more: https://lnkd.in/g8PiARZC