Women in Customer Success

Hallo, Berlin! ???? Join us for another Women in Customer Success live on the 3rd of April in Berlin! ???? ??? Featured Guests: ?? Sally Stoewe, Co-Founder of Customer Obsessing Consulting ?? Pia Schümann-Hoppe, RVP of Customer Success CEMEA at Seismic ?? Cara Benecke, Head of Customer Success at WorkFlex ?? Hosted by Marija Skobe-Pilley, Founder of Women in Customer Success We'll be discussing ??: ?? Redefining what "having it all" means in today's professional landscape ?? Setting 'non-negotiables' for work-life integration ?? Building success on your own terms ?? Setting boundaries that stick ?? Leading authentically across diverse European cultures This intimate event offers a unique opportunity to engage in meaningful conversations, ask questions directly to our panel, share your own experiences, and connect with other remarkable women in Customer Success. ?? Event Details: Date: Thursday, 3rd April 2025 Time: 5:30 PM ?? Registration: ?? Places are limited for this intimate event! Register now: https://lu.ma/yuf4ju4o Special thanks to our sponsors Gainsight and Braze for making this happen! #WomenInCS #CustomerSuccess #CSM #BerlinLive #WomenInTech

We’re still buzzing from our incredible WiCS Podcast live in London! ?? The energy was unreal… so we're taking this event on the road! Next stop - Berlin! ???? Save the date as we are bringing Women in CS Live to Berlin on the 3rd of April 2025! Sponsored by our friends at Gainsight and Braze we’ll bring you an unforgettable event where we’ll chat all about how #WomeninCS are redefining leadership. The lineup is packed with powerhouse women: Sally Stoewe, Pia Schümann-Hoppe, and Cara Benecke, will share insights, advice and lessons learned from their leadership journeys. And with Marija Skobe-Pilley as the host – you know we’ll keep it real. So make sure you bring ALL of your questions. The event is filling up fast, so grab your spot here (before it’s sold out): https://lu.ma/yuf4ju4o ?? To all the amazing women who made our London event unforgettable - thank you for showing up authentically and making it such a special evening! To all of you wondering how the WiCS Live show looks like? Check out this video clip from our London Live event. ???? #WomenInCS #CustomerSuccess #CSM #BerlinLive #WomenInTech

Earlier this month SaaSiest put another incredible event, this time in London. As usual, the style, speaker line-up and the vibe were unmatched! ?? Our very own Marija Skobe-Pilley took the stage to share her advocacy strategies for building champions and superfans. Here’s Filipe Rufino’s takeaway from her session: “Marija did a great job articulating the mindset shift that needs to happen around customer advocacy - shifting from asking customers for favours to celebrating their successes publicly. Make it easy for customers to say yes to providing a reference and offer them a "menu" of options.” ?? Other highlights? ? Inspiring and relevant keynotes by April Dunford and Nathan Latka ? Special shoutout to great MC duo in CS track, Natasha Evans and Alex Farmer ? Outstanding presentation on CS storytelling language and metrics for the board and investors by Rav Dhaliwal ? Insightful CS talks by Jennifer Yorke, Emmanuel Gerbier, Osen Akkemik, Natasha Evans ? Inspiring roundtable discussions, thanks Kristine Marhilevica Johansen, Leila Postner, Milan K. Taylor Whiteley, Marco Carrubba Thanks Thomas Sj?berg and Daniel Nackovski for bringing SaaSiest community to the UK! And huge shoutout to the wonderful MC Silfer ??, SaaSiest’s Head of Community Management, for bringing a very special spark to the community and totally crushing it with this event. ?? PS. SaaSiest next stop is MALM?, Sweden in May. Who’s going to be there? #SaaSiest #CustomerSuccess #B2B

Customer Success Managers know that technology isn’t the solution - it’s just the tool. As Patricia Awan puts it: "Technology is not the answer - technology is a means to an end. So, it’s how can we use that technology that you are buying to improve your life?" In customer success, it’s never just about selling software or rolling out new features. The real impact comes from helping clients get real value from what they’ve invested in. That means: ? Understanding their unique goals and challenges. ? Guiding them to use tech effectively, not just adopt it. ? Providing support, education, and strategy so they see long-term benefits. Clients don’t need more tools - they need outcomes. And that’s why great CSMs focus on how technology fits into their customers’ success, not just what it does. More in the full episode of Women in Customer Success podcast with Patricia. Link below. How do you help your customers turn tech into results? #customersuccess #csm #womenincs #powerup #techforgood?

“The biggest mistake I've seen people leaders make is hyper-focusing on the specific needs of their own department, and not the company as a whole, when in a stressful situation.” - Shanta Bodhan When pressure hits, do you pull people together or push them apart? ?? Things can go sideways. And when that happens, it’s easy for teams to slip into survival mode. Everyone protects their own turf, and suddenly, it’s “us vs. them.” But strong leaders know how to stop the spiral before it starts. They: ?? Align teams toward shared goals ?? Foster collaboration over competition ?? Keep stress from derailing momentum As Shanta, Associate Director of Innovation Customer Experience at Cornerstone OnDemand, beautifully put it: "Strong leaders take a holistic view of the organization, understand where there are points of healthy tension, and help their CSMs see that we all succeed together—not by playing the internal blame game." How do you keep teams supported and aligned when the pressure’s on? Drop your thoughts in the comments. ?? #CustomerSuccess #Leadership

Being a Customer Success Manager means staying ahead in a constantly changing world. New technologies, shifting customer needs, evolving business goals - nothing stays the same for long. The best CSMs never stop learning. They ask questions, seek feedback, and develop new skills to help their clients succeed. It’s not about knowing everything - it’s about being willing to adapt, grow, and evolve every single day. Because in this fast-paced industry, one thing is certain… If you don’t learn, you’re out. Hear Patricia Awan’s take on this in this episode of the Women in Customer Success podcast. Link below. #customersuccess #csm #growthmindset #alwaysbelearning #adaptandthrive

?? 136 ?? ? Client-centricity as every CSM’s underlying motivator ? Identifying key skills for career growth In this episode of the Women in Customer Success podcast, host Marija Skobe-Pilley is talking to Patricia Awan, Manager of Customer Success at ITGL. Did you know: ?? Patricia wanted to do public relations PR when she grows up ?? She was raised in Portugal ???? Cooking and cross-stitching are her hobbies ?? She came to the UK to work in a pub The topics of today’s episode are: ?? Graceful leadership - staying calm and focused while helping others ?? Always be learning to enable career progression ?? Leveraging tech to enhance work and life ?? Gaining trust by focusing on results that truly matter ?? Aligning strategies with the company’s mission to provide better support Patricia’s passion for helping others and communication really shine. She highlights that customer success is all about people - listening, learning, and engaging with empathy. So, if you want to see how she’s been able to do that and take on board her views, hit play and enjoy. This episode was brought to you by Vitally.io. Full episode link below. ?? ?#womenincs #customersuccess #csm #powerup #womeninbusiness

Company culture always starts at the top. ?? Leaders who can’t take feedback don’t just limit themselves… they limit their teams. And no one wins when growth is off the table. That’s how companies get stuck in a loop of: - Facing the same challenges - Making the same mistakes - Seeing no real progress As Jolyn Isabelo, Founder of For Her Success, put it: "The biggest mistake I’ve seen people leaders make is lacking a growth mindset and the willingness to take feedback. This inhibits their ability to keep learning and improving - both for themselves and their teams." So, how are YOU fostering a culture of growth in your team? #CustomerSuccess #Leadership

CSMs who think like entrepreneurs don’t just support customers… ?? They unlock more value and growth. ?? They drive revenue. ?? They create impact. ?? They open doors to bigger opportunities. At The Customer Conference in London, Marija Skobe-Pilley led a workshop on what it really means to think like a business owner in Customer Success. The big takeaway? Whether you realize it or not—every CSM is selling. Get ahead and re-frame your mindset to build the necessary skills. How do you develop business acumen? Drop it in the comments. ____________ ?? Want to sharpen your revenue-driving skills? Check out The Revenue CSM: https://lnkd.in/dSQmtjKt

10 Things I Love About You, Customer Success ? I love how you create those “aha!” moments for my customers. I love that no two days are ever the same with you. I love how you've taught me the art of asking the right questions. I love the thrill of watching customers grow and succeed. I love that you teach me patience (and how to mute on Zoom). I love your knack for bringing people together (and working together for our customers). I love the little daily victories that feel like big successes. I love how you always remind me that relationships > transactions. I love how you make work feel meaningful every single day. I love how you make me feel about myself as a Customer Success professional. Happy V-day to this community that keeps us growing, connecting, and lifting each other up! ?? __________ If you feel the same, join our PowerUp Tribe! ?? https://lnkd.in/dtiB9fVP