Women of Customer Success

? #SuccessAmplified 2024 was ??! ? We're still buzzing from the energy of 195 incredible women who joined us yesterday in NYC for our first-ever summit. ?? From an insightful keynote & workshops led by Gainsight, Deloitte Digital, and Anthropic, to delicious food (thanks Reef.ai and AdRoll, a division of NextRoll), global connections, and amazing swag (thanks to our generous sponsors Planhat, Scarpetta Wine, Something & Nothing | B Corp?, Cuyana Berry (YC W23), CS Angel, and M.M LaFleur !), it was a day to remember. ?? ?? Huge thanks to our speakers, volunteers, and attendees for making it all possible! ?? We are forever grateful, listed in no particular order in our comments (we exceeded the mention limit in the post! it really does take a village ??) Here's the first drop of our professional photos that came through. We cannot wait to share deeper recaps, the full photo album and video snippets of the event. For now though, it's time for a short rest and recoup ?? ??♀? We're already planning Success Amplified 2025! Warmly, Laura & Lauren

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? Emma McRedmond one of our London Executive Sponsors ?? Emma has been with us since the very beginning - showing up, cheering us on, and sharing her leadership wisdom at every step. Her consistent presence and thoughtful contributions have helped shape the spirit of our London chapter, and we’re so grateful to have her in our corner. ?? Emma is a London Executive Sponsor for Women of Customer Success, a role that perfectly aligns with her passion for fostering strong professional networks and empowering women in the tech industry. With over 20 years of experience in the SaaS and tech sectors, Emma has consistently demonstrated exceptional leadership, building and scaling high-performing customer engagement teams. As the founder of OneOne Services, she provides expert consultancy, coaching, and mentorship. Previously, as Global VP of Customer Support & Success, she pioneered the inception and expansion of a global Customer Success function, overseeing both Customer Support and Customer Success. Her strategic leadership, driven by customer insights, data analytics, and regulatory compliance, resulted in significant product expansion and revenue growth across sectors such as Financial Trade, Maritime Intelligence, and Government Defence. Emma is dedicated to mentoring and coaching individuals into higher positions and dream roles, believing that "success isn’t measured by the titles we hold, but by the people we uplift along the way."

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? : Juliette McGrath, our Social & Content Manager for our #Sydney Chapter Juliette McGrath is Senior Communications Manager at Salesforce, specialising in customer and executive communications and change management strategies for high-impacting tech incidents. With a background in corporate communications, operations, and customer success, Juliette specialises in championing customer experiences and delivering initiatives that drive sustainable value for customers and internal stakeholder teams. ?? Why WOCS? Juliette believes that #customersuccess plays a key role in ensuring customers feel and receive value and believes in the power of women coming together to make a collective impact in this space.? Join us in celebrating Juliette! #womenintech

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? : Karla Kannan, our chapter lead for #Miami. Karla recently hosted the our chapter launch in Miami and is excited to continue to grow out the chapter in a city buzzing with tech energy right now. Karla is the founder of Quimera, a consulting practice focused on driving customer success and transforming client experiences. With over a decade of experience in customer experience and leadership, she specializes in helping organizations create scalable, customer-centric systems and empower their teams to build long-lasting client relationships. Karla’s career has spanned across various industries, including hospitality and technology, where she has successfully led teams in transforming customer success strategies. She is particularly passionate about mentoring and advocating for women in leadership roles, focusing on helping them navigate the challenges of the customer success field while empowering them to achieve personal and professional growth.

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? : Farah Barrett one of our Denver Chapter Leads! Farah hosted a stand-out Denver chapter launch and another meetup just yesterday in partnership with Spekit ??. She's an incredible addition to our Global Chapter Lead Team and we're really grateful to have her. Get to know her more below... (plus if you're based in Denver and would like to join future events, be sure to be subscribed to our newsletter and online member platform here: https://lnkd.in/eV2Q2vh) Farah Barrett is a dynamic and forward-thinking leader in Customer Success. With over 17 years in the field, she brings a wealth of knowledge in building Customer Success Departments from 0-1, leading through change, and driving transformation with data driven approaches. Adept in Customer Success Operations, Enablement, and Strategy, she loves iterating and optimizing processes. More than just a leader, Farah is a dedicated mentor, passionate and committed to elevating the careers of those around her. She believes in the power of community and is excited to contribute to the Women of Customer Success group by fostering a supportive, empowering, and growth-oriented environment. Outside of work she enjoys hiking, working on her garden, and playing board games with her partner & friends. Love it!

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? : Laura Bevilacqua our Bay Area Head of Events! Laura is the newest member of the Bay Area Chapter (although she's no stranger to us - we've known her since she was a chapter lead in NY last year before moving to The Bay!). She’s all about fostering growth, building community, and helping members thrive. She’s passionate about creating a welcoming space where folks can connect, collaborate, and navigate their careers with confidence. Having helped grow two chapters, she’s seen firsthand the incredible impact of this community and its mission to connect and empower women in every phase of their CS careers, anywhere in the world. With four years in Customer Success and 15 years in Customer Experience, Laura has built a career around strong relationships that drive success for both customers and companies. After making her own career shift into CS, she loves helping others do the same - whether through sharing insights, resources, or networking opportunities. Let's celebrate Laura! ??

Earlier this week we hosted our first-ever Women of Customer Success Supper Club in London, in partnership with the wonderful team at Front. We brought together a mixed group of female Customer Success, Support, and Customer Operations leaders for family style feast/roundtable discussion. The focus of the night? AI and cross-functional collaboration - two topics top of mind for so many leaders right now. With curated discussion prompts at each table, we saw honest, inspiring conversations unfold. For dessert, we switched up the seating so everyone had the chance to meet someone new and broaden the conversation even further! There was a genuine energy in the room and it was a joy to watch connections forming (and LinkedIn invites flying!) before the evening wrapped. A big thank you to Naomi O'Neal Nunnally from Front from travelling across the pond all the way from North Carolina to be there. It was truly an outstanding (and delicious) event...(We may never recover from how full we all were!) We’re already planning more of these gatherings for female leaders, so if you’re a post-sales leader who wants to join us at the next one, make sure you’re subscribed to our newsletter: ?? https://lnkd.in/d5je5u4 This is just the beginning - we’re so excited to keep creating these spaces for amazing women to come together!

Hi #London! We’re hosting an exclusive roundtable tonight in London for post-sales leaders in Customer Success & Support very kindly sponsored by Front. Due to a few family emergencies, we've had 2 unexpected seats open up. Details: - 3 course family style menu - 2 tables of 9 leaders - Facilitated roundtable discussion on AI and how it's enabling CS teams today, as well as cross-team collaboration between sales/post-sales teams. If you're a Director+ in CS or Support, we'd love to host you. Please email us at [email protected]

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? Marissa Kassapakis ???? ?? Marissa is the Social and Content Manager for Women of Customer Success in London, where she actively contributes to the growth and development of the community. With a strong background in Customer Support and Brand Partnerships, Marissa brings 3 years of experience in building lasting relationships and driving business growth. In her role as a Customer Support Specialist, she is committed to ensuring that both customers and the company succeed through effective communication and strategic partnerships. Recently relocated to London from Sydney, Marissa is embracing the vibrant culture of the city while continuing to grow both professionally and personally. Outside of work, she enjoys playing football, running in outdoor scenic spots, and exploring all that London has to offer. Marissa is passionate about connecting with like-minded professionals and continuing to contribute to the growth of Women in Customer Success.

This year’s #IWD theme, #InspireInclusion, asks: How can we create spaces where all women feel valued, empowered, and supported? At Women of Customer Success, that’s our mission - building real connections, fostering career growth, and creating the leading global community for women in post-sales. ?? All month long, we’re spotlighting the incredible women leading our local chapters - celebrating their impact and sharing the moments that make this community so special. Next up is ?? Molly Weston who has been with our ?? ???? #Sydney chapter for over a year already! Molly has been instrumental in building our Sydney community to what it is today - we can't wait to see more of the creative events she has planned for the year Molly Weston is a Customer Success Manager at Salesforce, specialising in change management for the health and telco industries. With a background in behavioral psychology and design thinking, she takes a strategic, data-driven approach to driving success for enterprise customers. Beginning her career in startups and the Mulesoft graduate program, she now champions customer retention and scalable processes within Salesforce’s Signature Success team. Beyond work, Molly is a mentor and speaker dedicated to empowering women in technology as they build careers in customer success.