???? Our team at Remark is beyond excited to announce some exciting news. We have secured $10.3M in funding so we can continue breaking new ground as we continue to make AI more human for e-commerce. TechCrunch Christine Hall
关于我们
Bring the in-store experience online. Pair your shoppers with real product experts who can guide them through the purchase journey. Faster, more effective, and more trustworthy than training a team to do it yourself.
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https://withremark.com
Remark的外部链接
- 所属行业
- 科技、信息和网络
- 规模
- 11-50 人
- 类型
- 私人持股
产品
Remark员工
动态
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Hiring for seasonal holiday support is like renting winter gear— it works for a weekend trip, but serious skiers need expert guidance year-round. ?? Consider product expertise like a trusted ski instructor: no one looks to a novice for guidance on black diamond runs, no matter the season. ?? This season, our partners are discovering they can: - Access product experts 24/7/365 who deeply know their brand’s use cases - Maintain consistent technical guidance that drives pre-purchase confidence - Build lasting customer relationships through authentic interactions It's not about replacing your existing team – it's about augmenting with specialized expertise whenever your customers need it. Move beyond season CX rentals and invest in year-round expertise. Only with Remark.
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Every year, 1 in 5 BFCM purchases get returned. That's billions in lost revenue, shipping costs, and processing time. Not to mention the ad dollars used to find that customer. ?? But here's what's interesting: many of these returns aren't due to product quality issues. They happen because customers didn't get the guidance they needed before purchasing. Think about it: - "I thought this knife was dishwasher safe” - "The ski boots were too stiff for my level" - "This foundation shade didn’t match my skin tone" These are all preventable returns. The fix? Expert guidance at the moment of purchase. ?? When shoppers receive real-time product education, our partners see: - Significant drop in return rates - Higher customer satisfaction - Increased lifetime value - Fewer support tickets Why? Because informed purchasers become loyal customers. Only with Remark.
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Picture this: It's 11:12pm on November 29th. A new customer is about to place an online order during Black Friday. They've done their research, watched product videos, and read reviews. But they have still have a couple, final questions before clicking "buy.” This moment — when they're most engaged and ready to purchase — is critical for your brand. During LY BFCM, our partnered brands with 24/7 expert guidance experienced: - 35% chat-to-purchase conversion rate ?? - 74% email capture rate (perfect for future promotional efforts) The kicker? 65% of these purchase-ready conversations happened after hours — when most brands were offline. The data is clear: customers shop when it's convenient for them, not just during your business hours. Turn every late-night browser into a confident buyer this BFCM. Only with Remark.
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We’re beyond excited to showcase another one of our amazing partners, Coalatree. Read more below ???? from one of our Co-Founder's.
I'm thrilled to highlight Coalatree as a valued member of our partner community! ?? I was originally drawn to their brand because of the environmental ethos that permeated their culture. Their President, John Michael Fabrizi, has also always been a pleasure to work with and it's been extra exciting to see them push what's possible with new eco-materials (like socks made from coffee!!). With Remark, their shoppers have enjoyed VIP treatment with instant, expert support on all things gear. With 55% of their conversations happening outside business hours, Coalatree's experts are there 24/7 — be it 2pm or 2am. This ensures no product question (or potential purchase) goes unanswered! "Can't believe someone was available on a holiday! Excellent!” — Coalatree’s happy customer Curious to read more? Dive into their story in the comments below.
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Excited to have KAVU True Outdoor Wear join Remark! We've enhanced how their shoppers discover, shop, and learn about KAVU's iconic gear online. From Strapcaps to Rope Bags — customers now confidently shop 24/7 with access to KAVU’s experts in seconds. Since partnering with us, this personalized on-site experience has boosted KAVU's CSAT score to an impressive 98%. ?? “I am excited that there is a bag with just the features that I am looking for. I couldn't have found it with out your help” — KAVU customer We're stoked to be part of KAVU's next adventure. #outdoorretail #customerexperience #instantaccess
Super excited to announce our partnership with KAVU True Outdoor Wear. I had a rough neck/back mountain bike injury a few years ago, and well before we had a working relationship, Tyler Lee was one of the first to reach out and see how I was doing. Although in many ways that felt uniquely caring, it was also a general indicator of how they view connections and relationships with their community. Of course, for Remark, it’s important to continue this ethos. Every conversation that Remark has with their shoppers feels like a genuine friend-to-friend interaction. It’s been extra special relaying shoppers to their retailers who represent a similar approach to brand identity. When we got the chance to work with Dan Holmes and Tyler Lee, Dan put it best “Remark filled the needed time where our customer service team was not available, so all shoppers could receive around the clock support they deserved.” KAVU has always been a community-focused, happiness-driven, brand. It’s been extra exciting to help extend that personality to more of their amazing community.
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Shopper: "Quick question - are these hiking boots fully waterproof or just water-resistant?" ?? Brand: "Sorry, I don’t know. For detailed product inquiries, please email [email protected]" Shopper: "Ummm.. but I'm ready to buy them now if they're waterproof. How long does it take to get a response?" Brand: "You’ll typically receive an answer within 2 business days." Shopper: exits chat, now ordering from another brand ?? Your customers need guidance in seconds, not in 2 days. Provide instant expert support or watch them hike over to your competition. Only with Remark. #ecommerce #cx #expertchat
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Denver, we'll see you next week! Thrilled to be hosting a meetup for folks in the commerce space with our partners at Brij. ?? Feel free to swing by Thursday, October 3rd starting at 8 am ?? Open to all folks in the commerce ecosystem - brands, partners, etc! ?? No agenda, just a space to connect with great people. If you're interested in joining, let us know and RSVP (link in comments).
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Does the BFCM traffic surge have you sweating those staffing hires? ?? Our partners have already avoided this seasonal hiring frenzy with us. Let’s see how they’re handling the “most wonderful” but *busiest* time of the year ?? 1. Vetted Humans: answers the complex inquiries — ensuring personalized, converting interactions 2. 24/7 Coverage: round-the-clock support without the cost of night shifts or overtime 3. AI Efficiency: handles the high-volume, repetitive questions, reducing the need for additional staff 4. Personalized Touch: every interaction feels on-brand, whether it's AI or human-powered The result? ? Personalized, converting shopper support ? No hefty seasonal hiring and training costs ? Your CX team is freed up for critical tasks At Remark, we make every #BFCM shopper feel like a VIP — without the VIP price tag for you.
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Shopper: "Love your Fall jacket! Does it run small? I'm usually between M and L." ?? Brand: "Our size guide is on the site somewhere... maybe check the product description?" Shopper: "Found a chart, but it doesn't mention if it's slim or regular fit." Brand: "Hmmm.. try checking our FAQ section for more details, it might be there?" Shopper: *exits chat, now ordering from a competitor* ?? Customers don’t have time for scavenger hunts. Give them the product guidance they need, quickly from experts — or watch them buy from a competitor who does. Only with Remark. #ecommerce #cx #productexperts