Wisetail, an Intertek Company

Kat Claypool and Max McGee had an amazing time at CHART 107 in Louisville! It was fantastic to reconnect with so many familiar faces and meet some new ones. As long-standing partners with CHART - Council of Hotel and Restaurant Trainers, we’re always excited to be part of such an inspiring community of leaders in the hospitality industry. A special congratulations to Jason M. Lyon, the lucky winner of our Ember Mug raffle! ?? And a special shout out to Audrey Benet who joined Kat in the toilet paper horse racing game! ???? It’s always fun to mix in a bit of laughter. We’re already looking forward to the next CHART event in Redondo Beach this August! #CHART107 #Partnership #CHART #Hospitality #LearningAndDevelopment

Straight from the experts! We're here with Thuy Ngo-Shaw, VP of Learning and Development at Black Rock Coffee Bar. She's sharing her top tips for rolling out new tech and getting everyone on board. The key? Build the right team, set clear expectations early, and bring everyone along for the journey. Starting with a strong foundation and involving your team early in the feedback process sets you up for success. When you create trust and clarity from the beginning, you’re not just launching new tech—you’re creating lasting change. #StraightFromTheExperts #TechImplementation #LeadershipTips #EmployeeEngagement #LearningAndDevelopment

Ever notice how quickly those morning toolbox talks fade from memory once your team hits the field??? ? Morning sessions are valuable, but let's be honest - how much information actually sticks after the? technicians head out to their first job??? ? Whether you're reviewing critical safety protocols, soft skills, or the most recent promotion, your message competes with dozens of other priorities. Stop making your field technicians rely on memory alone.?? ? With Wisetail: - Information is available anytime, anywhere, long after morning talks allowing team members to refresh their memory on the go. - Learning becomes part of the workday, empowering employees to access training when they need it most.? - Content is always up-to-date, ensuring technicians have the?latest resources to do their job effectively and safety. Learn more about Wisetail’s CMS Drive ?? https://lnkd.in/gYGExvif #FieldServiceTraining #EmployeeEnablement #MobileLearning?

What sets a thriving franchise apart? Culture. Bad Ass Coffee of Hawaii is expanding at an incredible pace, with 23 new store openings planned for 2025! But their real secret? A deep commitment to culture. From multi-unit franchisees to first-time owners, every partner is immersed in the Aloha Spirit from day one. By prioritizing cultural training before operational training with Wisetail's all-in-one learning platform, they’re ensuring that every store delivers not just great coffee, but a truly authentic experience. ?? ?? See how they’re doing it: https://bit.ly/4bN0V08

In honor of International Women’s Day and Women's History Month, we celebrate the achievements of women past, present, and future—and the progress we continue to make together. At Wisetail, we're lucky enough to work with amazing women day in and day out. Thank you for your commitment to building a stronger, more inclusive future—one where women drive change and uplift others. Your efforts make a difference, and together, we’re unlocking potential.

Kat Claypool and Briana (. are in Myrtle Beach and excited to kick off the Restaurant Franchising & Innovation Summit today! If you're there, be sure to swing by our booth and say hi. #RFISummit

??What a treat to welcome Andy's Frozen Custard to the Wisetail community!?? In under 30 days, Andy's successfully launched Wisetail! It’s amazing to see how quickly they’ve been able to get up and running. We're so proud to support their team as they create a more seamless, connected experience. As your partner, Wisetail is here to make the transition smooth and fast—helping teams grow and thrive every step of the way. Here’s to a sweet future together! ??

Nothing is more frustrating than watching an employee frantically search for answers while a customer waits. We've all seen it. Now imagine your technician—on-site, facing a problem, and the clock is ticking. What if, instead of flipping through binders or struggling with a poor connection, they had exactly what they needed, right when they need it? With Wisetail, clients tell us that technicians feel more confident, service stays consistent, and customers get solutions faster. Training shouldn’t stop after your team leaves the office. Knowledge should follow them into the field—accessible within a few taps, even offline. Because those who keep information consistent reduce mistakes and avoid costly rework. Those who don't? Well, you tell us—what does rework cost you? Where do your technicians turn for answers in the field?

Field Operational Leaders, this one’s for you! When your teams are scattered across locations and turnover is high, staying on top of training and compliance is critical. Falling behind can trigger a costly chain reaction—project delays, safety risks, and damaged client relationships. We get it. That's why we're breaking down how to use training data as a strategic advantage. ?? Get Data That Matters: Access real-time insights from customized dashboards. ?? Stay Ahead of Risks: Track certifications and set recurring enrollments to prevent compliance issues. ?? Drive Team Performance: Transform training data into actionable steps for better results. Read more about using your training and operations data to create measurable business impact: https://bit.ly/43j9g9M

?? Not all training programs stick. Some drive real change. Others? They fade into the background. The difference isn’t just what you’re teaching—it’s how you’re delivering it. ?? If employees struggle to access training, engagement drops. ?? If learning tools are scattered across multiple platforms, adoption suffers. ?? If training isn’t designed for real-world application, it won’t drive impact. Tech consolidation plays a major role in fixing these challenges. A seamless learning platform doesn’t just streamline training—it ensures employees actually use it, learn from it, and apply it. Is your training program driving real change? Or is it just another box to check? Read more on how to make training stick in this edition of the Wise Takes newsletter. #WiseTakes #LearningAndDevelopment #TechConsolidation