Wilmac Technologies

November flew by, and we’re wrapping up early to enjoy the Thanksgiving holiday! Check out this month’s highlights, and have a wonderful weekend!

After a full 2 days of engaging presentations, strategic discussions, and sharing the vision for FY25, the Wilmac team celebrated our yearly Sales Kick-Off Meeting with a delicious dinner at Dinosaur BBQ! We’re incredibly proud of everything our team has achieved this past fiscal year and inspired by the energy and focus we’re bringing into FY25. Looking forward to an even stronger year ahead! #WilmacPack #SalesKickOff #VisionForFY25 #OneWilmac

What’s holding your contact center back from delivering better patient care? Our latest blog explores how AI is transforming healthcare contact centers, tackling outdated systems and manual processes. It dives into the challenges these centers face, the impact of the digital divide, and how AI can enhance patient engagement. You’ll also find highlights from our October 24th panel discussion, Digital Health in the Contact Center: An Opportunity to Advance Health Equity, where healthcare and tech leaders shared their insights. Learn how AI-powered tools can make your contact center more efficient and patient-focused. Read the full blog here: https://loom.ly/mhj2dqE

We were proud to sponsor the 16th Annual Mixed Doubles Paddle Tournament on November 23, 2024, benefiting AutismUp , a remarkable organization that has been making a difference for over 20 years. AutismUp provides programs and services for individuals and families living with autism, supporting over 3,700 families on their journey toward independence, community, and opportunity. A special shoutout to our Controller, Joe Brienzi, MBA, CPA , and his wife, Erica, who represented Wilmac Technologies on the courts! Not only did they make it all the way to the finals of their division, but Joe has also been a dedicated member of AutismUp’s Finance Committee for 10 years. His commitment to this organization inspires us, and we’re honored to support his efforts in helping AutismUp thrive. With nearly 120 teams participating, the tournament was a huge success—raising awareness and funds to help AutismUp continue its mission for the next 20 years and beyond. Thank you to everyone who made this event possible, and to AutismUp for the incredible work you do every day. #WilmacTechnologies #AutismUp #CommunitySupport #OneWilmac

From legacy systems to lengthy retention periods, the challenges can feel endless. We want to hear from you! Vote below to help us learn how to tailor our solutions to meet your needs:

Today wraps up the 2024 SBC Cares Thanksgiving Appeal! We’re grateful to be able to contribute every year and want to extend a huge thank you to everyone who helped us reach our donation goal. The Greater Rochester Chamber of Commerce is who makes this all possible! If you missed the chance to donate, the Pirate Toy Fund will be starting up in a few weeks, so keep an eye out! #OneWilmac #Thanksgiving #SBCCares

When compliance locks you into maintaining your legacy systems, but unlocking your data means true freedom. Continuity Replay simplifies the transition - secure, compliant, and accessible in the cloud. Why keep paying for a legacy system that's simply holding your data hostage, when you can future-proof your operations? #FridayMemes

It's been two weeks since we found out Wilmac Tech is the 14th Fastest Growing Company in Rochester! We're still buzzing with excitement and using it to propel us into another excellent year. At Wilmac, we believe growth is about more than numbers, it’s about delivering customer-driven solutions that empower people and organizations to thrive. Check out this highlight reel to relive the energy and inspiration from this exciting event. #OneWilmac #ROCTop100

Ready to explore the latest from Wilmac? As we close out 2024, the final issues of the Mac Memo are packed with everything you need to finish the year strong and gear up for 2025. Here’s what’s inside: A deep dive into IVAs and how they’re transforming 911 centers Two new episodes of The Wilmac Wire podcast A warm welcome to our newest team member Highlights from our recent compliance and customer interaction data virtual event Catch up on the latest and see what’s new!

Have you checked us out on YouTube yet? We're bringing industry insights directly to YOU. Whether you're into hot takes, expert interviews, or just love staying ahead in customer interaction technology, our channel's got it all: The Wilmac Wire: Biweekly podcasts where we dive into the latest trends, chat with pros, and break down what's next in the industry. Event Recordings: Missed our event? No worries. Catch the recordings on our most recent webinars, events, and more. Exclusive Content: From industry round-ups to tech deep dives, it's all here—on demand, for your convenience. Check it out: https://loom.ly/xVyN5NU