?? Build Resilience Through Employee-Centric WFM ?? When we prioritize employee resilience, we improve not only performance but also the agent experience. It’s time to make resilience a core WFM goal! ???? ?? Join the WFM Labs community to explore employee-first WFM practices: https://lnkd.in/eqgYQcJt
WFM Labs
专业组织
Atlanta，GA 1,202 位关注者
Reinventing the next-generation approach to successfully operating contact centers.
关于我们
WFM Labs is a group of current and former Call Center and Workforce Management leaders determined to dramatically and rapidly improve the customer service experience for customers and employees by developing and sharing disruptive customer service solutions. The delivery of customer service today is broken because it relies on outdated technologies and management practices that have failed to keep pace with the seismic changes that have taken place in the ordering, delivery, and support of products and services over the past two decades. WFM Labs will rewrite the playbook for delivering customer service using powerful AI and Automation technologies to enable people to deliver customer service experiences that will immediately benefit customers, customer service workers, and shareholders. Membership in the WFM Labs team is free to qualified customer service leaders; for more information or to join the community, visit WFMLabs.org
- 网站
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https://wfmlabs.org/
WFM Labs的外部链接
- 所属行业
- 专业组织
- 规模
- 501-1,000 人
- 总部
- Atlanta，GA
- 类型
- 合营企业
- 创立
- 2023
- 领域
- Workforce Management、Contact Centers和Customer Service
地点
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主要
获取路线
US，GA，Atlanta，30339
WFM Labs员工
动态
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?? The Hidden Costs of Attrition in Contact Centers ?? Employee attrition isn’t just about recruiting replacements; it’s about lost productivity, customer experience, and increased costs. Can your WFM approach reduce attrition? ???? ?? Join the WFM Labs community to learn more: https://lnkd.in/eqgYQcJt
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?? Still Managing WFM on Spreadsheets? ?? Spreadsheets have their place, but next-gen WFM demands more dynamic solutions. Real-time adjustments, automation, and predictive models are redefining workforce management. ??? ?? Join the WFM Labs community to stay ahead: https://lnkd.in/eqgYQcJt
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?? Simulation for Smarter Staffing Decisions ?? With Monte Carlo simulations, WFM Labs transforms capacity planning into a proactive approach. Why rely on single points when you can plan across a spectrum of possible outcomes? ???? ?? Join the WFM Labs community for insights on the future of WFM: https://lnkd.in/eqgYQcJt
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?? Stay Ahead of Disruption with O-VIX ?? O-VIX by WFM Labs quantifies operational risks, from utility impacts to natural disasters, so your contact center can adjust in real-time. Imagine transforming volatility into opportunity! ???? ?? Get involved with like-minded professionals—join the conversation at https://lnkd.in/eqgYQcJt
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Founder @ WFM Labs | SVP Intradiem | Workforce Management, Customer Service & Artificial Intelligence
WFM Labs Members: Research continues on SL prediction, your input can win you a pair of Bose headphones... just in time for Christmas!?? Members, swing by and check out your chance to trade your feedback for a ticket to win! ?? https://lnkd.in/eFktwDj8
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Coming out next week!
?? New Episode ?? Listen to the episode on your preferred platform: https://lnkd.in/d33hqsMG
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?? Prioritizing Agents for Stronger WFM ?? Employee-first WFM puts agents at the heart of every staffing decision, leading to better engagement, retention, and job satisfaction. Let’s rethink WFM to empower our frontline! ???? ?? Join the WFM Labs community to learn more: https://lnkd.in/eqgYQcJt
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?? Transform Operational Resilience with O-VIX ?? In a world of constant change, WFM Labs’ Operations Volatility Index (O-VIX) empowers contact centers to anticipate and navigate disruptions by tracking real-time risk across news, finance, weather, and more. ????? Boost your contact center's resilience with smarter, proactive workforce planning. ?? Join the WFM Labs community for more insights: https://lnkd.in/eqgYQcJt
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Is your team constantly battling to keep up with changing demands? Join WFM Labs to see how next-gen automation and real-time insights can turn those fluctuations into stability. Our community offers the tools and guidance to lift service levels, optimize workflows, and put people first. Join us and redefine workforce management for the future! https://lnkd.in/gRt4AqtY