InMoment

Ever attended the XI Forum? If not, 2025 is your year! ?? Join us at #XIFORUM2025 on Thursday, 5 June, at Crown Towers Sydney for an unforgettable day of insights, networking, and innovation in #CustomerExperience. This year, we’re bringing an incredible lineup of industry leaders to the stage, including: - Shannon McKay – General Manager, Customer Experience and Marketing, MLC Life Insurance - Andy Kan – Head of Customer Insights – AU & NZ, QBE Insurance - Loren Howson – Research & Insights Lead, Sport New Zealand Ihi Aotearoa - Jason Katsambiris – Voice of the Customer Program Manager, Aesop - Nathan Kelk – Chief Executive Officer, Chargrill Charlie's - Terence Priggen – Voice of Customer & Insights Lead, NZ Post - Reiner L. – Chief Financial Officer, Storage King Group - Tony Skallias – Group Marketing Manager, Storage King Group Spots are filling fast, save your seat now: https://lnkd.in/gt3H6aJY

Tomorrow is International Women’s Day, and we’re ready to make some noise! ?? At InMoment, we’re not just talking about gender equality—we’re taking action. Our inspiring leadership panel, including Funda Calapover Whitaker, MSMR, CCXP, Bryan Culp, and Sarah Speigle, is sharing insights on allyship, supporting female leaders, and our initiatives to create a more inclusive workplace. From fun activities to thought-provoking conversations, we’re all in for #IWD2025. Let’s keep pushing the boundaries and #AccelerateAction together. ?? #InternationalWomensDay

Exciting news from InMoment! Our Director of Product, Sarah Speigle, was just featured in MarTech Series to discuss our recent Location Performance Scoring announcement! In her interview, Sarah shares insights on connecting CX investments to revenue metrics, uncovering key factors that drive listing performance, and the growing role of AI. She also discusses her journey in product management and the importance of customer conversations in building better solutions. A few key takeaways: ??? Location Performance Scoring helps brands pinpoint the real impact of reviews, photos, and engagement on customer conversion. ?? ?AI is evolving fast, but thoughtful application matters—it’s not just about using AI, but where it truly adds value. ?? ?Great products still require great teams. Technology alone isn’t enough—collaboration across teams drives innovation. Sarah’s perspective is a must-read for CX leaders, product managers, and marketers alike. Check out the full interview here ?? https://lnkd.in/gDXaG2K3 #InMoment #CustomerExperience #MarTech #LocationPerformanceScoring #AI #CXInnovation

Short list, big news: InMoment has been named to the Constellation Research, Inc. ShortList? for Conversational Intelligence for Customer Service in Q1 2025! We’re incredibly excited to be recognized for providing a differentiated Conversational Intelligence solution that helps clients: ?? Go beyond the post-call survey to analyze 100% of customer interactions by combining call transcripts, chat logs, IVR data, agent case notes, survey responses, and more in a single, unified platform ??? Separate conversations by speaker quickly and easily for agent-based performance and operational insights or VoC insights ?? Surface and track emerging issues using award-winning NLP and AI to keep teams informed on emerging themes, topics, and categories ?? Unlock operational efficiencies with automated QA scoring, call categorization, and Generative AI Call Summaries ?? Predict the impact of improvements through analysis tools and expert guidance, helping to prioritize action plans and achieve faster ROI ???? Empower agents with scorecards detailing KPI performance, customizable goals, and manager-approved best practice training modules As always, thank you to our clients and partners for pushing us to continue innovating at the forefront of customer experience management technology. If you’d like to read more about InMoment’s Conversational Intelligence solution and the Constellation ShortList?, check out the press release here: https://lnkd.in/g76kUKcn

Specsavers saw it firsthand—moving beyond surveys to get a 360-degree view of the customer journey leads to better CX and business outcomes: ?? 50% more feedback volume ? 2X online reviews from Google + Trustpilot ?? Rising NPS, month after month ??♀? Exceptional customer growth over 12 months ?? See how they did it: https://lnkd.in/gsYiC7tn

?? Today, we're excited to unveil an innovative solution that's set to improve how businesses understand their competitive landscape—Competitor Intelligence by InMoment, an AI-powered tool that allows you to move beyond the generic competitor insights offered by your current solution. ?? What Makes This a Game-Changer? -Instantly synthesize competitor review data with generative AI -Ask specific questions about your competition and get answers, not generic highlights -Uncover hidden insights with AI-suggested prompts -Apply granular filters for precise brand or location-based intelligence -Dig deeper with follow-up questions to reveal even more details Discover how InMoment is transforming competitor intelligence in reputation management: https://lnkd.in/gSTsKkpE #CompetitiveIntelligence #AI #MarketInsights #CX #ReputationManagement

?? Exciting News from InMoment! ?? We’re thrilled to announce the launch of our new Location Performance Scoring system, designed to help businesses enhance their online presence, reputation management, and revenue generation! ?? ?? What’s New? ?? Industry Score: A proprietary, data-driven metric that correlates reputation efforts with Google Profile views and revenue, giving businesses a clearer understanding of their performance against industry benchmarks. ?? Target Score: A customizable scoring system that enables brands to measure location performance based on the metrics that matter most to their unique business goals. ?? Why It Matters: Unlike other tools that chase vanity metrics, our scoring system directly links reputation metrics to ROI, giving marketing leaders the insights they need to boost location visits, improve star ratings, and drive measurable results. ?? Learn more here: https://lnkd.in/gjgWGAqg #InMoment #ReputationManagement #CustomerExperience #MarketingInnovation #BusinessGrowth #LocationPerformance #ROI

How Will Trump’s Proposed Tariffs Influence Consumer Buying Behavior? ?? In our latest InMoment Market Pulse study, we surveyed U.S. adults to explore potential shifts in their shopping habits due to President Trump’s proposed tariff policies. Here’s what the data reveals:? ??? 83% Anticipate Changes in Shopping Behavior A significant majority of respondents expect that increases in tariffs on imported goods will affect their future purchasing decisions.? ?? 55% Fear Higher Prices? Many believe that the new administration's proposed tariffs will lead to increased costs for goods and services.? ?? Tariffs Will Drive Future Changes When assessing which policies might truly shape their shopping habits, consumers highlighted tariff increases, tax hikes, and alterations in trade agreements as the top 3 most influential factors. What Does This Imply for Businesses? A robust customer experience (CX) program is crucial in an evolving economic landscape driven by federal legislation. You can enhance loyalty and reduce churn by ensuring your customers feel valued during uncertain times.? Explore our blog to learn how to effectively adapt your CX strategies in response to changing consumer sentiments!? ?? https://lnkd.in/gt2WRzuZ #ConsumerBehavior #Tariffs #MarketTrends #CXStrategy #CustomerExperience #BusinessStrategy

Reimagine Your CX Programme for Greater Success! Is your CX programme ready for a reboot? It’s time to reset your strategy and ensure your CX initiatives continue to thrive! Join Charlie West for an impactful webinar on the 13 February that will help you unlock your CX programme’s full potential. During this session, you’ll learn how to: * Align your CX programme with organisational goals * Drive business results through customer experience improvements * Gain and sustain buy-in across your company Don’t miss out—sign up now and elevate your CX programme! #CXInvestment #webinar #cxgoals https://lnkd.in/ey_M4wE6

Thrilled to be featured in CRM Buyer ??, where I dive into how #AI is reshaping industries in ways we never thought possible. The real power of AI ? It’s not just in automating tasks—it’s in unlocking game-changing opportunities: ?? Harness #SyntheticData to simulate strategies for accurate decisions, faster. ?? Turn #Profitability into a science with actionable, AI-driven insights. ?? Real-time #Intelligence to identify churn risks and boost lifetime value. Read the full article here: https://lnkd.in/gVKVWv3F Explore how AI is already reshaping industries and leading the way in #2025. #AIInnovation #CustomerExperience #CX #CRMPoweredByAI #FutureOfCX #RevenueManagement #DigitalTransformation #TechThoughtLeadership #JourneyMapping #Profit #CRM"