SourceMedium is leveling up the customer support game with their new data infra product and strategic partnership! ?? Excited to support their continued growth. #ecommerce #customersupport #infrastructure #data #omnichannel #SourceMedium
The ability to see your customer support metrics is a superpower. ?? Until today, your customer support data lived in isolation. ??? We're thrilled to announce our official integration with Gorgias, the CS platform most requested by our customers. This integration transforms siloed support data into actionable insights through our analytics-ready models in BigQuery and includes a pre-built, open source dashboard template for immediate visualization. No more blind spots in your support operations. Our unified dashboard reveals critical metrics like: → Ticket volumes across channels → Messages per ticket → CSAT ratings → Time to resolution → Agent and team performance metrics → Support metrics by customer segments (subscribers, first-time buyers, high LTV customers) What this means for your team today: ?? For CS Leaders: Track performance metrics with our ready-built dashboard template, filter by agent or team to visualize individual and group efficiency, and generate board-ready reports in 3 clicks, not 3 days ???? For Data Teams: Access clean, analytics-ready support data in BigQuery alongside your other metrics with 60%+ reduction in data wrangling time and seamless connection to Shopify customer data ?? For Executives: Make data-driven decisions with a clear view of your customer support operations and understand how different customer segments experience your support The magic? It works with your existing stack:? ? Pulls live data from Gorgias daily ? Integrates seamlessly with your pre-existing BI tools ? Uses SourceMedium's battle-tested unified data models for comprehensive analysis ? Connects with your customer data model for full journey visibility This isn't just another dashboard - it's an extension of our proven metrics framework that's helped 100+ brands scale. ?? Special shoutout to our early design partners - Drink LMNT, cpap.com, Fuel Meals, and ZBiotics - for providing invaluable feedback that helped shape this integration. Already a SourceMedium customer? Reach out to our support team to enable this integration today. What customer support blind spot are you looking to illuminate? Comment below or DM me to learn how we can get you set up quickly. #ecommerce #gorgias #shopify