Don't let uncertainty hold you back. Our Applied AI consulting services will provide you with the clarity and direction you need. We'll help you navigate the ever-changing technology landscape and reveal opportunities for immediate improvement and long-term success. https://lnkd.in/eTR73VhU
关于我们
Waterfield Tech transforms experiences for organizations worldwide. Operating across six continents, our employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled business solutions. Our breakthrough innovations in contact center technology, applied artificial intelligence (AAI), workforce engagement, and secure digital infrastructure reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.
- 网站
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https://www.waterfieldtech.com
Waterfield Tech的外部链接
- 所属行业
- 信息技术和服务
- 规模
- 501-1,000 人
- 总部
- Waltham，MA
- 类型
- 私人持股
- 创立
- 1984
- 领域
- Voice Solutions、Contact Center、Genesys Software、Avaya Software、Workforce Optimization、Customer Engagement Solutions、Alvaria Software、Call Center、Conversational AI、Managed Services、Tech Maintenance、Product Development、Customer Experience Design、PCI IVR、IVA Platform、Xcelerate、Twilio Flex、IVR and Self-Service、Custom Application Development、Strategic Planning、Contact Center Consulting、Artificial Intelligence、Generative AI和Conversational AI
地点
Waterfield Tech员工
动态
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There's an AI elephant in the room, and it's too big to eat. How do you start small with AI to drive powerful results? #ContactCenter #CustomerExperience #ChatbotDesign
Eating the AI Elephant
Waterfield Tech，发布于领英
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Missed Kerry Robinson's latest podcast appearance with Dean Newlund? Sit back, relax, and watch it here ?? https://lnkd.in/eUa2n_Bv
Mastering AI in Business and Healthcare: Exploring AI's Impact on Industry | LEADOVATION
https://www.youtube.com/
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Channel Sales & Marketing Leader | Customer Experience | User Experience | Cloud | UCaaS | CPaaS | CCaaS | Technology
With Lombardi trophies in the background, we celebrated Waterfield Tech and their Retention Partner of the Year Award from Avaya. So excited to strategize with this amazing team! Let's make it happen! Evan Jones, Klaus Hillmann, Sarah Feinberg, Morgan McDermott, Bryan Shaw, Joanna Bovee, Florence Sollo, Chris Dickson
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On-premise. In the cloud. Or a hybrid, mixing both. Whatever’s best to meet your needs and keep your contact center investments running effectively and efficiently, we’re flexible. https://lnkd.in/e7_bJ_dA
Managed Services - Waterfield Tech
waterfieldtech.com
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Mastering AI-enabled customer service gives companies an invaluable foundation for ongoing success in an age of AI-driven consumerism. Now is the time to decide how you’ll navigate this exponential age. Check out our eBook, which was written to assist CX and IT leaders in developing an AI-first business strategy: https://lnkd.in/ez4uVtxv
The AI-First Contact Center - Waterfield Tech
waterfieldtech.com
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AI can do more than just help agents do their job. It can teach them how to do it better! ?? #CallCenter #CustomerExperience #VirtualAgents
Insight of the Week: AI Powered Agent Training
Waterfield Tech，发布于领英
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We've teamed up with Parloa to bring customers the experiences and outcomes they deserve. ?? Kerry Robinson explains how.
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Check out Kerry Robinson on the Leadovation podcast with Dean Newlund! Available on Spotify & Apple Podcasts. They discuss AI's role in shaking up customer service and the future of tech in business. Don’t miss out! https://lnkd.in/ghqPXF4H
Kerry Robinson: Navigating the AI Revolution From Customer Service to Super Intelligence - Mission Facilitators International
https://mfileadership.com