How Can I help? philosophy for team management!

Last year I unintentionally got hooked on the "New Amsterdam" TV show. An entertaining sow, in which you can see a clear reinvindication in each chapter, too simplistic, but that makes you think about things at times, and I like that.

Without a doubt, what hooked me the most in the show was a phrase "HOW CAN I HELP?", a phrase that the protagonist (Max Goodwin) always uses in each of his interventions, and that impacted me because I had been using it for a long time. in the workplace, in a strategic way and reflecting a proactive attitude focused on collaboration, for the sake of the final objective.

A phrase that seems simple, but in which there is a much greater background behind it in the form of leadership.

Servant Leadership

Max Goodwin's form of leadership, with which I feel very identified, is defined in 6 fundamental aspects with which the way we manage work teams and the relationship between the parties is transformed.

1. Lead without hierarchizing

Hierarchies are essential in an organization, but from my point of view for operational or decision-making aspect, but not so much on a day-to-day basis.

As a leader it is necessary to be able to manage a team in a harmonious and effective way, without imposing your criteria for the simple fact of being the leader. To do this you need a team with emotionally mature people, knowledgeable about their role/function within the team, committed and loyal to the objectives established together.

By asking this question sincerely and frequently, Max indicates that he is not above any task or problem, that he values everyone's input and experience, and that he is committed to removing barriers and finding solutions.

2. Empathy as the basis of the relationship with the Team

Empathy is a fundamental tool in team management. Just as Max Goodwin connects with patients and colleagues through empathy, leaders can build strong relationships with their teams by showing understanding of individual concerns and needs. Empathy creates an environment of trust and collaboration, essential elements for a cohesive team.

The issue is not personal, it is establishing a bond of trust that allows us to bring out the best in people; that allows a person of lesser rank or experience to feel comfortable sharing their point of view or opinions.

3. Challenge norms to stimulate Innovation

In team management, the ability to challenge existing norms can foster innovation. Inspired by Max Goodwin, leaders can encourage their teams to question the status quo and propose creative solutions. This approach not only promotes a stimulating work environment, but also drives effective problem solving.

Think outside the box, go beyond. Perhaps because of my training as an architect, it is something that I have always kept in mind in my career, first of all, question the statement of the project, surely you will get something valuable from there.

4. Advocate for positive change in organizational culture

Max Goodwin advocates for positive change in the healthcare system. In team management, leaders can work to change the organizational culture toward one that is more inclusive, transparent, and goal-oriented. Fostering an environment where work and effort are valued, open communication is promoted, and continuous improvement is sought contributes to the well-being of the team and the achievement of shared goals.

5. Commitment to continuous team development

Max's dedication to constantly improving the healthcare system reflects a commitment to continuous improvement. In team management, leaders can apply this principle by investing in the professional and personal development of their members. Providing training opportunities, constructive feedback, and support in individual growth contributes to more competent and motivated teams.

A practice that I copied from my friends at Modelical was to dedicate a part of your planning and budget to the self-training of the team. It is an investment in the future, which many organizations may not be prepared to assume, especially if they are large, but continuous team formation is essential.

6. Team work spirit

Although Max Goodwin is a charismatic leader, he recognizes the importance of teamwork. In team management, encouraging collaboration, delegating responsibilities based on individual strengths, and recognizing collective achievements strengthens team cohesion. A spirit of teamwork allows us to jointly address challenges and maximize operational efficiency.

"Skin in the game" leadership

As Taleb would say, “Skin in the game” means being willing to roll up your sleeves and get your hands dirty, risking your reputation, position, or even future.

If you ask your team members how you can help them and they tell you, don't delegate the task unless you have a good reason to do so. By showing that you are not afraid of hard work, you will show that he is not only responsible, but also a teammate.

Leading "skin in the game" means being curious and open-minded.

When you ask your team members how I can help, don't assume that you already know the answer or that your way is best. Listen actively, ask follow-up questions, and ask for feedback. If you show that you are willing to learn and adapt, you will foster a culture of continuous improvement.

Leading "skin in the game" means being understanding and grateful.

When asking your team members how I can help you, don't just focus on the task at hand. Recognize their efforts, their experience, their challenges and their aspirations. Show that you care about them as people, not just as workers.

By creating a sense of belonging and purpose, you inspire loyalty and commitment.

In summary, the use of this "philosophy" impacts many aspects of team management, such as:

• Emphasis on problem solving
• Fostering collaboration
• Autonomy and trust in the interlocutor
• Adaptability and flexibility
• Focused on the needs of another with the same goal
• Productivity
• Communication

The "How can I help?" philosophy by Max Goodwin embodies the essence of servant leadership, which is putting the needs and goals of others before your own and using your influence to serve their success. By adopting this philosophy, you can build trust, foster collaboration, and achieve remarkable results.

Finally, as I always try to do, I recommend a book that I liked a lot in relation to this topic. It is called "Reinventing Organizations" by Frederic Laloux.

Ignacio Rincon Goya, Amsterdam 02/18/2024