Walker Information

?? From Qualtrics X4 to Omnichannel CX: Insights from Alexandra Bennett, CCXP ?? Last week at the Qualtrics #X4Summit, Walker's Alex Bennett led a dynamic discussion on overcoming data and change management challenges in retail. Now, she’s bringing that expertise to a helpful XM resource on creating a strong and effective omnichannel strategy. ?? 70% of customers expect seamless interactions across channels ?? 66% say support shouldn’t interrupt their experience ?? A strong omnichannel strategy is no longer optional—it’s essential Gather tips to reduce silos, enhance customer journeys, and turn fragmented data into connected experiences ?? https://lnkd.in/gjRyDM7Z #CX #Omnichannel #UnifiedXM #CustomerExperience

We came. We saw. We EXPERIENCED something A-MAZING. ?? From our XM-themed tailgate party, to exceptional breakout sessions, meaningful partner conversations on Unified XM, and truly innovative thinking around what is next in experience management (hello AI Experience Agents!)—we couldn't have had a better time at?the Qualtrics #X4Summit. These are just a few of the highlights! ??? Thanks to everyone who joined in the fun! A huge round of applause ?????? for the entire team at Qualtrics who made X4 unforgettable. #TeamWalker is ready to transform the new insights into action! We're already working on implementing everything we've taken away from #X4SLC! Stay tuned! ?? What was your favorite part of X4? Let us know in the comments! ?? #WalkeratX4?#CX?#XM

You've got XM goals. We've got the exciting games. Let's put them together with buckets, brackets, and B-I-G DATA DISCUSSIONS! ???? Stop by our booth at #X4Summit in XM Park to chat Unified XM and catch the #MarchMadness action. It's CX + Cinderella stories—what could be better? ?? #WalkeratX4 #X4SLC

?? Day 2 of the Qualtrics #X4Summit is underway! Here are a few things you won't want to miss before the event concludes: 1?? You can find members of #TeamWalker attending "Creating a business-defining CX strategy" presented by the very talented Sandra Fornasier, CCXP of Autodesk at 11:45 AM MT. 2???Then head over to XM Park for a 12:30 PM MT chat with two outstanding leaders from Walker's healthcare team: Sheila March, CCXP and Nicole Richendollar, MHA, BSN, RN, CCXP. They will offer tips for overcoming data alignment and change management struggles that impact patient experiences. 3?? Next, catch our crew at "Turning digital listening into scalable CX success" from the dynamic team of Matt Hillard and Francisco Oliveira of ServiceNow at 1 PM MT. 4?? Don't leave XM Park without swinging by Walker's booth. We have tech demos, fun games, Q & A, and even a chance to win some ?? for you and #5fortheFight. It's also a great time to chat about Unified XM (https://lnkd.in/gg4-8qHE) and how you can do more with your data. ?? If there is a member of #TeamWalker who you want to connect with but haven't had the chance yet, drop us a comment and we'll make sure to coordinate schedules at X4. Have a great Day 2!!!

?? Here are a few things to add to your #X4Summit agenda today: 1?? Join XM experts Matt Braun, CCXP and Kitty Radcliff in XM park today at 11:15 MT for “Chat Through Challenges & Best Practices in B2B with Walker.” They will share tips for overcoming data alignment and change management struggles that you won’t want to miss! 2?? ?Looking for practical tips on how to leverage all that retail data to create a better customer experience? Chat with XM experts Alexandra Bennett, CCXP and Lauri Jones in XM Park today at 1:45 MT for a networking break where they’ll offer tactical takeaways to do just that! 3?? Don't leave XM Park without swinging by Walker's booth. We have tech demos, fun games, Q & A, and even a chance to win some ?? for you and #5fortheFight See you soon! #WalkeratX4 #X4SLC #XM

We partner with Qualtrics every day, so the kickoff of #X4Summit is no different. We are proud to be a sponsor of the world's premier experience management event and cannot wait for what the next 48 hours has in store! A huge thanks to the entire team at Qualtrics for putting on such an amazing event! We're thrilled to be part of it!?#WalkeratX4

What are you doing RIGHT NOW? Hopefully it's following the crowd over to Piermont Place (just across from the Salt Palace) for the one, the only WALKER TAILGATE PARTY! ?? This is THE place to be before the #X4Summit fully kicks off! Join us for food, fun and games, and the best adult bevvies. ?? We'll be here from 4:30-6:30 MT (163 W. Pierpont Ave). Post your favorite picture from the Tailgate with #WalkerTailgate and tag us to share in the fun! See you there! ?? #WalkeratX4

?? #TeamWalker has arrived! ??? Attending X4 in Salt Lake City this week? Be on the lookout for these #CXpert faces! We'd love to connect and talk all things XM as we engage in the latest and greatest innovations from Qualtrics! Be sure to block time in your schedule to visit us in XM Park to discuss our Unified XM approach and how to turn the dial on your experiences up to AMAZING! ?? See you soon! #X4Summit #XM #X4SLC

?? To celebrate the holiday, we want to take a moment to honor our own “St. Pat”—the incomparable Patrick Gibbons, CCXP, XMP, who will be retiring at the end of March after 25 years with Walker. His next chapter involves fun times with grandkids, creativity in his art studio, and lots of pickleball tournaments with his wife. ?? While we are sad that soon we won’t see Pat every day, we are so happy for him to enjoy this next phase of life. Pat’s wisdom, originality, and commitment to creating amazing experiences has been an invaluable part of Walker’s growth and success. ?? Please join us in celebrating Pat by dropping a message in the comments with a favorite memory, thank you, or wish for the future. ?? Pat, on this St. Patrick’s Day, all of us are truly the lucky ones for having 25 AMAZING YEARS with you on #TeamWalker. You are a pot of gold! ??

?? Big goals require a bold leader! ?? Walker is on a mission to grow our impact in 2025 and beyond—and we know that starts with our people. That’s why we’re searching for a Chief People Officer (CPO) who will champion a business-first, people-powered approach to HR. ? Why this role matters: HR at Walker isn’t about policies and processes—it’s about fueling business success. As a trusted partner to leadership, our CPO will align people strategies with business objectives to drive growth, efficiency, engagement, and cultural transformation. ?? Who we’re looking for: ? A strategic leader who sees HR as a growth engine, not a gatekeeper ? A business-first thinker who prioritizes clear communication, trust, and decisive action ? A culture builder who fosters a high-growth environment by engaging team members from across the U.S. ? A collaborator who breaks down silos, empowers leaders, and drives innovation ?? Why join Walker? People. Purpose. Vision. Our clients and associates consistently say the best part of Walker is the people. We believe everyone deserves an amazing experience, and we make that happen by having the best and brightest guiding their XM strategies. Now, we’re ready to take it to the next level—are you? ?? Apply today! Link in the comments. ?? Know someone who would be great for this job? Tag them and share this post! #WeAreHiring #JobOpening #HRLeadership #ChiefPeopleOfficer #TeamWalker #WorkAtWalker Whitney Albrecht, MPH