?? Exciting News! VXI Global Solutions received the prestigious 2024 Asia-Pacific Customer Value Leadership Award by Frost & Sullivan! ?? Read here. https://bit.ly/3SU7HJt This recognition highlights our commitment to delivering exceptional customer experiences powered by our cutting-edge GenAI digital technologies.? At VXI, we believe in the power of combining human expertise with AI to create personalized, seamless interactions. Our innovative solutions — like Smart Recruit and AI Copilot — are not just transforming contact center operations but also enhancing agent productivity and customer satisfaction.? Sherrel Sonia Roche from Frost & Sullivan remarked, “VXI connects its deep-seated domain knowledge with advanced technologies… helping clients provide differentiated customer service and improve operational efficiency.”? This award is a testament to our team's hard work and dedication to driving value for our clients. Join us on this exciting journey as we continue to lead in the Asia-Pacific market and redefine the future of customer experience! ?? For more details, visit us at www.vxi.com. #CustomerExperience #Innovation #AI #AwardWinning #Leadership #FrostAndSullivan #GenAI #BPO?#VXI #VXIGlobalSolutions
关于我们
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- 网站
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https://www.vxi.com
VXI全球解决方案的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 超过 10,001 人
- 总部
- Los Angeles，California
- 类型
- 私人持股
- 领域
- Operations Management、Customer Interaction Services、Digital、OmniChannel Support、CX Consulting、Customer Experience Management、NPS Management、BPO、ITO、Product Development、Embedded Solutions、Outsourcing、Offshoring、Customer Care、CX、Customer Experience、Call Center和Agents
地点
VXI全球解决方案员工
动态
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?? Exciting News! We’re thrilled to announce an exclusive webinar happening live on December 11 at 1 PM ET! https://lnkd.in/gQigf6s5 ? Join our very own Sr. Vice President for Revenue Growth, Michael Aronowitz, LG's Brand Manager,?Lucia Albero and Execs In The Know's President Chad McDaniel to learn how LG Electronics, in partnership with VXI, transformed its sales with chat integration. ? Don’t miss out on this opportunity to gain valuable insights and elevate your sales game. Register now! ? #Sales #CX #VXI #VXIGlobalSolutions
What if every interaction on your website could establish deep relationships, amplify customer #satisfaction, and boost revenue? That’s exactly what LG Electronics achieved by enabling chat for its sales program on their eCommerce website. Join Execs In The Know and VXI Global Solutions on December 11 at 1 PM EST to learn how LG Electronics revolutionized their direct to consumer (DTC) strategy with the right people, processes, technology, and #culture. ?? Register Now: https://lnkd.in/eb88hCfY Key Takeaways: ?? Building a High-Performance Sales Team ?? Leveraging Technology for a Seamless Consumer Experience ?? Driving Results through Data-Driven #Operations Don’t miss this opportunity to gain actionable insights for your business! #CX #CustomerExperience #leadership
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VXI Global Solutions is Hiring in Morrow, GA! Read here: https://bit.ly/3zItkpC? ? We're expanding our customer service center and adding 300+ full-time positions to support new clients! This is your chance to join a company where 85% of leaders are promoted internally.?? ? ?? Now Hiring:? - Customer Service? - Sales? - Tax Preparation? ? Starting wages up to $19/hour, plus:? ? Paid training & benefits?? ? Convenient Southlake Mall location?? ? Inclusive culture & career growth? ? Apply Today https://lnkd.in/eSw8v8gr? ? #HiringNow #CustomerService #Sales #JoinVXI #MorrowGA #BPO #VXI #VXIGlobalSolutions?
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New blog! https://bit.ly/3ZexJL6 Financial service companies are under more pressure than most to manage risk. They need to both protect customers’ financial assets and protect their own reputation and data. The interaction with customers can be a weak point because fraudsters often use this engagement to gain access to accounts. How can your customer service partner help with advice and practical guidance on how to manage this process more effectively? Read more. #Diversity #Inclusion #Banking #FinancialServices #PurposeDriven #SupplierDiversity #BusinessSuccess #risk #riskmanagement #BFSI?#VXI #VXIGlobalSolutions
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At VXI, we’re more than a service provider – we’re committed to impact. https://lnkd.in/gMArYjU6 Our supplier diversity program brings opportunities to underrepresented businesses, fueling local economies and building lasting relationships. Discover how VXI’s Impact Hub initiative is reshaping communities and championing a more inclusive economy. #VXI #VXIGlobalSolutions
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Our teams thrive on creating standout customer experiences. VXI’s CX?Advisory?team is led by experts like Lauren Kindzierski, who helps brands reimagine service journeys, streamline processes, and boost customer satisfaction. With our strategic roadmap and human-centered design, we drive exceptional outcomes for clients across industries. Ready to accelerate your CX??Speak with our experts today! https://lnkd.in/e-nPJQs?
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Diversity isn’t just a box to check — it's a proven driver of business success. Hear more about the 1000 Person Pledge with Mark Wilson. He’ll share more about how you can create #socialimpact through #inclusivehiring. https://lnkd.in/g-K_sHdn?? ? #diversityinworkplace #diversitymatters #VXI1000PP?#VXI #VXIGlobalSolutions
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Discover how purpose-driven outsourcing is reshaping the future of financial services! Dive into VXI’s new whitepaper, https://lnkd.in/ghTAxCib The Road to Purpose-Driven Outsourcing, created in collaboration with TrendzOwl.? This insightful resource reveals how financial institutions can leverage outsourcing to boost innovation, social impact, and resilience right here in the U.S. In an industry that funds growth and fosters opportunity, choosing the right outsourcing partner is critical. Partnering with VXI means amplifying your organization’s social impact while delivering exceptional service. Ready to transform your business? #CX #Outsourcing #VXI #VXIGlobalSolutiosn
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We are thrilled to announce that we have been recognized as Service Excellence Company of the Year at the 2024 Asia CEO Awards.? ? This award stands as a testament to the dedication and hard work of every team member. It's all because of you!? ? Let us continue to strive to deliver outstanding, first-in-class service and make a difference every day. Thank you for your commitment! #VXI #VXIGlobalSolutions
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Take the pledge. Increase your impact. Change lives. https://lnkd.in/g-K_sHdn The 1000 Person Pledge is a bold, collective effort where brands unite for a common cause — hiring 1000 talented individuals from underserved communities to create meaningful, monetized impact. Join us as we create social impact through inclusive hiring!? #VXI1000PP #socialimpact #inclusiveemployement?#VXI #VXIGlobalSolutions
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