VUX World

Most #contactcentres have this one thing upside down... Laura Ball Zoom

?? This is a big one! ?? The award-winning team at VUX World will release a report on what's been shaping up the AI and CX industry and what you can do to prepare for 2025. Join Kane Simms as he unpacks the insights from the report, addressing the latest industry pain points and revealing new opportunities. #CXautomation #CustomerExperience #AICX

In a world where AI gets a lot of the spotlight, it's crucial to remember that AI is just one piece of the puzzle. Implementing AI isn’t a quick fix or a plug-and-play solution - it requires thoughtful design and dedicated effort to achieve meaningful outcomes. This is where service design comes into play. Our very own Benjamin McCulloch, recently certified in service design, is excited to bring new learnings into our work. Check out the carousel for key insights from Ben on how service design can transform your approach. #ServiceDesign #CustomerExperience #AI

?? VUX World’s solution just won its second award in less than six months! ?? Our client took first prize in the IRRV Excellence in Innovation (Enforcement) award for harnessing the power of artificial intelligence and setting a new standard in customer service. Huge congratulations to Dukes Bailiffs Limited, Kieran Norton and the entire team for their superb work! The #chatbot we designed and built has achieved: ?? 30% increase in CSAT ???? 400+ hours of effort ?? Over ￡1m moved to payment plans If you'd like to learn more, you can grab the case study by following the link in the comments.

Welcome to the team, Sandra Draganoiu! We’re super excited to have you on board and can’t wait to work together in helping companies achieve great things.

Thanks to Kane Simms and VUX World I'm now trained in Service Design ????? But why? Because AI is only one way to solve a problem ?? When considering AI, your use case has to play to AI's strengths, otherwise you might only be adding to the great digi-waste dustbin in the sky. Once you have a great use case, AI must be designed and implemented well. It's no magic box - you have to put in the hours and effort for a great result. So how do you define the use case, and how to solve it? You can use service design. Service design zooms out and considers the entire service; from the point of view of the customers and their journeys, as well as all the people, processes and systems involved from the business side. The aim is to redesign services, and look for improvements throughout. It's likely that AI will solve part of it, but we don't start by looking for an opportunity to shoehorn it in. By considering the entire service, and where AI might fit into it, you can genuinely transform your business. Otherwise there's no real strategy, and countless hours and money can be wasted. That's why I've got the 'Service Design: How to Design Integrated Service Experiences' from IxDF - Interaction Design Foundation! #servicedesign #ai #conversationdesign #voicetech #ux #userresearch #chatgpt #customerexperience

We are thrilled to announce that Andrew Heaney, CEO of Tankfarm, will be joining our upcoming webinar hosted by VUX World to share his story on adopting generative AI in Tankfarm’s contact center! In this 45-minute power session, you’ll gain exclusive insights from Andrew Heaney, along with AI experts Paul Biggs, Head of Product Marketing at Parloa, and Kane Simms, CEO & Founder of VUX World, as they discuss how to successfully implement GenAI-powered agents at scale and revolutionize your organization’s customer experience. ??? ?? October 17, 2024 ?? 8am PT, 11am EST, 4pm BST, 5pm CEST ?? Online Secure your spot now ?? https://lnkd.in/g78JJ-2U #Parloa #Webinar

?? Exclusive 45-minute session alert ?? Managing one AI agent is like taming a cat - fascinating, unpredictable, but manageable. Scaling to hundreds? Now you’re running a zoo. We've teamed up with Parloa to show you how to bring order to the AI chaos and keep things running smoothly when scaling AI agents in the contact centre. Register now ?? ?? #CustomerService #ContactCenter #AIautomation

?? We'll let you in on a secret: The latest episode of #AgonyAgent hosted by Benjamin McCulloch, featuring Ilana Meir and Peter Isaacs,?is a must-listen for the hottest topics in conversation design. Stream it now by grabbing the link in the comments ??

The revolution in AI processors with Robert Hallock at Intel Corporation In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importance they have, and why they’re in such high demand globally. Featuring exclusive insights from leading experts at Intel, this podcast is your gateway to understanding the silicon that’s shaping our future. #intel #aiprocessors #gpu #npu #IntelAmbassador #IntelvPro?#IntelCoreUltra, #AI?Intel Business