Voiso

"In fintech, speed, compliance, and trust aren’t optional, they’re essential." Yet, many fintech firms rely on generic contact center solutions that slow response times and create compliance risks. In his latest article, Muayad Al Kayyali explores: ?? The communication gap in fintech, and how to close it. ?? How AI-driven analytics and omnichannel support drive efficiency. ?? Why global fintech firms need local numbers to build trust. Fintech moves fast. Your communication strategy should too. ?? Read the full article and learn more about how personalised contact centre software can change your fintech strategy! #Voiso #Fintech #AIForBusiness #CustomerSupport #ContactCenterTech #CXInnovation

"98% of texts get opened. 45% get a response. Can your emails say the same?" Sales professionals often chase the latest digital trends while overlooking SMS, the most effective, direct, and underutilized communication channel. In her latest article, Tania B. breaks down: ?? Why SMS outperforms email and phone calls for sales outreach. ?? How smart SMS strategies can increase response rates and reduce no-shows. ?? How Voiso's Omnichannel Platform integrates SMS for seamless engagement. Sales is about meeting customers where they are. And most of the time? They’re on their phones. ?? Read Tania’s article and get all the insights of this fast paced industry! #Voiso #SMSMarketing #SalesSuccess #Omnichannel #CustomerExperience

?? Manual reporting wastes 30% of a Manager’s time, every single week Data should be fueling decisions, not slowing them down. Yet, too many contact centers still rely on outdated reporting processes that create bottlenecks, delay insights, and leave teams scrambling for answers. The reality? 53% of businesses say slow reporting leads to missed opportunities. And with 68% struggling with data accuracy, leaders are forced to make decisions on incomplete information. With Voiso's Real-Time Dashboards, you can: ? Create reports in a few clicks—no spreadsheets, no wasted hours. ? Automate reporting & delivery—get key insights exactly when you need them. ? Track performance instantly—from agent productivity to customer engagement, all in real-time. ?? Make reporting effortless. Click here to see how Voiso transforms contact center reporting. https://lnkd.in/dR7Npf9p #Voiso #AIForCX #SalesData #ReportingMadeEasy #ContactCenter

?? 50% of customer service agents are already using AI tools their IT departments haven’t vetted. But is this an advantage or a security risk? ?? Shadow AI is reshaping contact centers. Employees are turning to unapproved AI tools to speed up workflows, enhance productivity, and deliver better customer experiences. In some industries, Shadow AI usage has increased by 250% YoY, raising a crucial debate: Are the boosts to efficiency and problem-solving worth the risks of data breaches? As AI adoption accelerates, businesses must find a balance between allowing employees to leverage AI freely while maintaining compliance and control. ?? Swipe through to explore the opportunities and risks of Shadow AI in contact centers. #Voiso #AIForCX #AIInnovation #CustomerExperience #ShadowAI

?? Q&A with Christiana Ioannou, Performance Marketing Specialist at Voiso?? B2B CCaaS marketing is evolving fast. From AI-powered content saturation to the ever-growing challenge of lead attribution, standing out requires strategic precision and authentic engagement. In this Q&A, Christiana Ioannou shares her insights on: ? The biggest challenges facing B2B SaaS marketers today. ? How to drive demand in a competitive, multi-channel landscape. ? The overlooked strategy that builds trust and expands brand reach. ? What makes Voiso an exciting place to push marketing innovation forward. At Voiso, we believe great marketing isn’t just about tactics, it’s about understanding, engaging, and delivering real value at every touchpoint. ?? Read Christiana’s insights and see how marketing leaders are adapting to the future. #Voiso #B2BMarketing #MarketingStrategy #SaaSMarketing #BrandGrowth #PerformanceMarketing

???New Voiso Linkedin newsletter is here!??? This month, we’re making?WhatsApp setup fully self-service, expanding chatbot interactivity in Web Chat, introducing smarter routing, and more. Stay ahead with these updates: ?? Self-service WhatsApp channel setup ?? Interactive chatbot elements in Web Chat ?? AI-driven routing for dynamic workflows ?? Automated in-call announcements for compliance & CX Read more about how Voiso is enabling more for its customers!

?? Why Do Most Sales Calls Fall Flat? Because agents aren’t preparing correctly. ?? 65% of B2B buyers say sales reps don’t personalize conversations enough, and 82% of customers expect businesses to understand their needs before a call even starts. Sales teams that don’t plan ahead struggle with vague pitches, missed opportunities, and disengaged prospects. The most successful reps, on the other hand, follow a structured pre-call planning process that ensures every conversation is meaningful. Here’s how strategic pre-call planning improves outcomes: ? Personalized Conversations: Reps enter calls with relevant insights, leading to stronger connections. ? Stronger Positioning: Knowing a prospect’s needs in advance means delivering solutions, not just sales pitches. ? More Deals Closed: Sales reps who prepare before calls close 28% more deals than those who don’t. At Voiso, we enable better call preparation with AI-driven insights, real-time data, and customer history at your fingertips—so every conversation is optimized for success. ?? Want to master pre-call planning? Read more about it here: https://lnkd.in/dKmS2fTb Click the link to learn how Voiso empowers sales and support teams: https://lnkd.in/dnKuEj2U? #SalesStrategy #Voiso #SalesSuccess #CustomerEngagement #PreCallPlanning

?? “90% of customers expect seamless interactions across channels. 76% get frustrated when they have to repeat themselves.” Consumers demand more from every interaction, yet many contact centers still operate with outdated systems that cause friction, delays, and lost opportunities. In her latest blog, Tania B. explores why modernization isn’t optional, it’s essential. Learn about: ? Why real-time data is now a must-have for contact centers. ? How omnichannel strategies prevent customer frustration and improve loyalty. ? The power of AI-driven personalization to build better customer relationships. ?? The future belongs to contact centers that evolve with their customers. ?? Read the full blog piece here: https://lnkd.in/gcVGQqxf #Voiso #CustomerExperience #AIForCX #Omnichannel #ContactCenterTech

?? Why Some Sales Conversations Close Deals, and Others Don’t Most sales reps fail not because they don’t pitch well, but because they don’t ask the right questions. Studies show that sales professionals who ask 11-14 targeted questions in discovery calls increase their success rate by 74%. Meanwhile, those who ask fewer fail to uncover real customer needs. That’s where the 3-Layer Sales Approach comes in, helping sales teams structure conversations that: ? Build trust by focusing on the prospect, not the pitch. ? Identify real pain points instead of surface-level objections. ? Guide buyers to a logical "yes" by layering insights. ?? Want to improve your sales calls? ?? Click the link and discover how Voiso has specific tools to amplify your efforts: https://lnkd.in/dFNuVsKr? #SalesStrategy #Voiso #SalesSuccess #CustomerEngagement #AIinSales

?? 18% of businesses lose sales due to miscommunication. In global sales, even a minor language misunderstanding can derail a deal. With sales cycles depending on clear, precise communication, language barriers aren’t just an inconvenience; they’re a revenue risk. How can you eliminate lost sales due to miscommunication? Voiso’s AI Speech Analytics bridges language gaps with: ? Real-time multilingual transcription—understand conversations in 10+ languages, including English, Spanish, and Arabic. ? Instant call summaries—a 5-minute call transcribed in just 15 seconds, ensuring accuracy and clarity. ? 95% transcription accuracy—so nothing is lost in translation. ?? Sell smarter, communicate better, and close more deals—no matter the language. See how AI can help you break language barriers : https://lnkd.in/d4VtMAyk? #Voiso #SpeechAnalytics #AIForSales #CustomerExperience #GlobalSales