ITIL is more than just a method. It’s a comprehensive framework for continual service improvement. See how this approach to ITSM can help improve your service management platform and drive quality of service for better customer satisfaction. #ITIL https://hubs.li/Q02YG6_S0
Vivantio
软件开发
Boston，Massachusetts 3,221 位关注者
Vivantio is a leading provider of customer service management software and solutions for demanding B2B service teams.
关于我们
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
- 网站
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https://www.vivantio.com
Vivantio的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- Boston，Massachusetts
- 类型
- 私人持股
- 创立
- 2003
- 领域
- SaaS、B2B、Customer Service、Enterprise Service Management、Service Desk、IT Service Management和IT Asset Management
产品
![点击此处查看Vivantio]()
Vivantio
服务台软件
Our new product suite is specifically developed to meet and scale with the needs of growing B2B service teams. Each edition of the service management platform contains features to help service teams in small companies, right through to large enterprises managing multiple teams in IT, Customer Services, Operations, HR and more. The four editions, Value, Vital, Velocity and Vision, are built on a single unified platform and can be used for both internal and external customers. ? VALUE: For those looking to centralize customer service operations and provide their teams with the tools to succeed ? VITAL: Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs ? VELOCITY: Built to scale and meet complex service management needs across multiple teams and departments ? VISIONARY: A totally flexible solution for global enterprise companies looking for white glove service
地点
Vivantio员工
动态
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Do you know that by implementing a customer lifecycle management strategy, you can guide your customers through their journey in a way that boosts loyalty and maximizes lifetime value? Discover the importance of the Customer Experience Lifecycle in this extensive article from Vivantio. https://hubs.li/Q02YG7HS0
Understanding Your Customer Experience Lifecycle
https://www.vivantio.com
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An IT service provider is essential for maintaining business continuity, offering proactive support, and strategic technology management. Explore the key benefits and services that ensure smooth operations and safeguard your business's future. https://hubs.li/Q02YFPkr0
Unlocking IT Solutions: Understanding the Role of an IT Service Provider
https://www.vivantio.com
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Did you know that almost 55% of IT leaders admit to wasting resources due to poor capacity management? In today's business world, every tech dollar counts, so getting a handle on IT capacity management is key. Follow these best practices and discover how you can optimize your technology resources. https://hubs.li/Q02XPLKT0
IT Capacity Management: Optimize Your Tech Resources
https://www.vivantio.com
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Our CEO, Greg Rich, recently visited with software resource platform Sourceforge to discuss the importance of Service Level Agreements (SLA) and how they are key to delivering consistent and reliable service to customers. #sourceforge #SLA https://hubs.li/Q02XPpNX0
Mastering SLAs: The Key to Effective Customer Service Management for Service Providers - SourceForge Articles
sourceforge.net
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You need to follow in the footsteps of your customer. Discover how ITSM professionals can elevate service delivery by using customer journey mapping tools to streamline processes, minimize service disruptions, and seamlessly align with ITIL best practices. https://hubs.li/Q02XPlSp0
Boost ITSM Efficiency with Customer Journey Mapping Tools
https://www.vivantio.com
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This month's Vivantio Vision newsletter explains the essentials about the IT service desk, reveals our latest industry recognition and delivers a case study that really drives for success. #vivantio #servicedesk #G2 #ITSM #helpdesk #ITAM #customerservice #newsletter
Essentials Explained
Vivantio，发布于领英
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Vivantio's powerful service management solutions enhance efficiency, elevate service quality, and drive profitability. Maybe that's why so many independent software vendors have elevated their customer service game with Vivantio. Discover for yourself and schedule your free demo. https://hubs.li/Q02WT9j80
Solutions - Independent Software Vendors | Vivantio
https://www.vivantio.com
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So, what exactly is an IT Service Desk? This in-depth article from Vivantio explains the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management. https://hubs.li/Q02WSVms0
Enhance Your IT Operations with Vivantio’s Service Desk Solutions
https://www.vivantio.com
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Have you heard that companies leveraging data integration tools within an IT service management (ITSM) framework can boost their service data analysis and synchronization speed by up to 85%? Discover how these tools can help you enable real-time data flow, support strategic decisions and maintain data integrity. https://hubs.li/Q02WSvs70
Data Integration Tools: Elevate ITSM with Seamless Data Management
https://www.vivantio.com