Join us for Austin Tourism Insider (ATI) in 2025! ?? ?????????????????????????????????????????????????????????????
Hosted in bi-monthly sessions by our wonderful Foundation board member and Austin Community College Assistant Dean, Michelle Costanzo CHT, MHM, this program is designed to support:
? Austin tourism and hospitality employees
? Corporate new hire onboarding
? Austin hospitality enthusiasts
ATI provides expert knowledge of Austin and its tourism industry, with the goal to:
? Improve confidence in suggesting options for visitors and elevate their experience
? Reinvigorate passion for the industry and community
? Foster deep-rooted connections with others and the city we proudly support
If your company is looking for a more personalized program, we also offer private sessions!
Over the past couple of weeks, we had the wonderful opportunity to host two private sessions for 60 dedicated staff members at Austin-Bergstrom International Airport (AUS). ????
?? Ramonika Carr, Airport Guest Services Officer, provided her thoughts after the sessions:
"What an outstanding experience Austin-Bergstrom International Airport’s Guest Services had with the Austin Tourism Insider Training Program! Our Guest Services management had the desire to invest in the development of our staff, but we needed assistance.
The program not only provided knowledge about Austin but also reignited our passion for the industry, fostered community connections, and strengthened ties with the city. I remember saying to myself, that is exactly what my team needs!
The Visit Austin Foundation ensured that we had a knowledgeable instructor, and after a couple of planning meetings, Michelle was able to develop a customized hospitality training course for our Guest Services staff within our specific aviation industry. The training aligned with our airport’s vision and our Guest Services goals.?A memorable highlight was seeing staff engage with specific airport interactive content that focused on customer experience.
I would absolutely recommend meeting with the Visit Austin Foundation to explore your options when it comes to the development of your staff."
?? To learn more about ATI, please visit: https://bit.ly/41xHnJG
#VisitAustinFoundation #HospitalityIndustry #CareerDevelopment #AustinCommunity #WorkforceDevelopment #HospitalityCareers