VIcom - Virginia Integrated Communication

The Evolution of AI Receptionists: Where We Are and Where We're Headed We had a chance to experience a demo from one of the industry leader's in AI receptionist offerings, here are some immediate thoughts coming out of the demo... Today's AI receptionists showcase impressive capabilities in understanding and responding to callers, but there's a noticeable latency (delay) between query and response that affects the natural flow of conversation. While the latency wasn't a total deal-breaker, it's extremely noticeable and I could see it causing some friction for the user experiencing the call. I'm going to assume (this is not official but it's a confident and educated assumption) that the latency stems from their current technical architecture: audio must be captured, transcribed to text, processed by an AI model, and then converted back to speech. That process takes time which creates noticeable latency. Here’s the exciting part: we’re on the brink of a new era. Emerging multi-modal models promise to handle audio inputs directly, which could dramatically reduce delays and make interactions feel much more natural. This space is rapidly advancing and we're already seeing and experiencing demos of Voice powered AI with significantly reduced latency that feels impressively natural. While today’s solutions (like those from our valued partners) are essential building blocks, they’re just the beginning of what’s possible. For organizations considering implementing this technology today, it's important to understand both its current limitations and its tremendous potential. While today's solutions may not yet deliver a perfect seamless experience we're all hoping for, they represent an important stepping stone in the evolution of business communication. One could confidently argue that the technology we're experiencing in this space is the worst it will ever be and will only continue to get better. Does this mean right now is the right time to flip the switch on powering your communications with AI? That answer really depends on your specific scenario and needs. For most organizations, at the very least - this is a good time to gain an understanding for where things are and where they're going. This is also a great time to assess where your organization is at with your current tech stack plus the organized data you'll need to prepare to adequately provide an AI solution with all it needs to get to work for you. We'd love to chat with you about that if it's something you're interested in! At VIcom, we're committed to helping our clients navigate this rapidly changing landscape, ensuring they have access to the most effective communication tools available while preparing for the innovations just around the corner. What are your thoughts on AI receptionists? Have you experienced this technology first-hand? We'd love to hear your perspective. #AITechnology #BusinessCommunication #CustomerExperience #FutureOfWork

Enterprise AV systems are supposed to enable seamless collaboration—but all too often, they're doing the exact opposite. ???????????? ???????????????? ???? ?????????????????? ???? ?????????????????? ???????? ?????????????????????????? ???? ?? (formerly Twitter) revealed some eye-opening challenges facing organizations today: ???????? ???? ?????????????????????? ?????????????? ???? ???????????????? ???????????????? ???????????????????? ???????? ?????????????? ?????????? ?????????????????? ???????????????? ???????????????????? ?????????????? ???????????????? ?????????????????????????? ???????? ?????????? ?????? ?????????? ?????????????? ???????????????????? ???????????????? ???? ???????????????? ???????????????????? ?????????? ????????????????? ??????'???? ?????? ??????????. We want to dig deeper into these challenges, share insights from industry experts, and—most importantly—discuss practical solutions. "The Hidden Costs of Neglected AV Systems (And How Smart Maintenance Pays Off)," tackles the silent ways poorly maintained AV systems drain your organization's resources and productivity. You can read it here: https://lnkd.in/e7EhueRr Let's start the conversation: ?? What's your biggest AV headache right now? ?? Have you experienced the "workaround tax" or felt the security risks of outdated AV? Share your thoughts in the comments—let's collaborate on solutions that make technology work for us, not against us! #Enterprise

Are our schools truly emergency-ready? In our conversation with Steve Rahn from Valcom Inc, we tackle the hard truth: nearly half of Virginia’s school districts aren’t fully prepared for emergencies—but there’s hope. Awareness, training, and the right tech make all the difference. VIcom and Valcom are partnering to close the gaps, ensuring schools are not only informed but equipped to protect students and staff when it matters most. What are your thoughts on this? Share your comments below. #SchoolSafety #EmergencyPreparedness #VIcom #Valcom #ProtectOurKids

Schools don’t need costly overhauls to ensure effective safety communication. Valcom’s innovative approach enhances existing PA systems, integrates seamlessly with instructional audio and emergency protocols, and leverages IP technology to keep your school’s infrastructure relevant for years to come! Steve Rahn from Valcom explains how schools can maximize their current investments and prepare for future safety challenges. https://lnkd.in/ej-YXYS5

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Ringcentral just announced their AI-powered Receptionist, not only is this impressive technology but more importantly - it represents just the beginning of a major shift in business communications. Voice-based AI is becoming increasingly sophisticated, moving beyond simple commands to truly helpful, problem-solving interactions. Organizations implementing this technology now can position themselves ahead of competitors who will inevitably follow. More importantly, they can create a foundation for future AI capabilities that will continue transforming customer engagement. Where do you stand on AI powered customer-service? Check out this article ??https://lnkd.in/eG9ffWAQ and then comment down below??!

?????? ????????’?? ???????????????? ???? ???? ???????????????????????? ???????????????????? ?????????????????????????? (?????? ???????? ???????? ?????????? ?????? ???????? ????????????????????????) ???????????????????? ???????????????????????? (????) is evolving faster than ever—especially in the world of communication and collaboration. From smarter meeting summaries to automated workflows, Zoom’s approach to AI is more than just a cool new feature; it’s a glimpse into the future of enterprise operations. At ??????????, we’ve taken a deep dive into how Zoom is harnessing small language models (SLMs) and a federated AI approach, and why this matters for companies looking to stay ahead in their digital transformation. The key takeaway: AI isn’t just about one massive model; it’s about orchestrating specialized AI agents that can collaborate to deliver speed, accuracy, and cost savings. Curious how these insights could reshape your organization’s approach to AI? Check out our new article where we break it all down—and highlight how a trusted partner like VIcom can guide you from AI strategy to seamless implementation. Read the full story here ?? https://lnkd.in/eXD2RM8G

Public Sector Tech is about to get a major makeover—and your budget won’t even feel the pinch. At VIcom, we’re setting a bold new standard in public sector innovation with our Cooperative Contract, now enhanced by VTAP. Crafted specifically for SLED customers, this breakthrough solution lets you modernize your systems without a massive upfront cost. Instead, you unlock a range of benefits designed to truly transform your tech operations: ? Enjoy fixed monthly payments that cover complete maintenance support for up to 5 years—parts and labor, all included. ? Secure renewal options for up to 3 years at just 50% of your original rate once the initial term is over. ? Experience priority service with guaranteed response times, whether your issue is routine or urgent. ? Benefit from built-in risk insurance that protects your equipment from lightning strikes and other unforeseen events. ? Take advantage of discounted rates on MACs and service work across all VIcom divisions. ? Expand your system and upgrade to new technology whenever you’re ready—flexibility is key. ? Receive a complimentary annual needs analysis to keep your tech strategy ahead of the curve. ? And all of these advantages come without a hefty capital outlay. This isn’t just another contract—it’s a transformative opportunity for public entities to leap into the future of technology management. At VIcom, we’re dedicated to empowering you to overcome budget challenges and drive real innovation. Ready to leave outdated tech behind and lead the change in your community? Let’s start a conversation about how our cooperative contract can redefine your tech strategy. #PublicSectorInnovation #TechUpgrade #SLED #VTAP #VIcom

Spreading some integrator love this Valentine's Day! We couldn't resist creating a few VIcom-themed valentines...because who says technology can't get in the holiday spirit? ?? Who are you sending these valentines to??? Tag em below! ??????

?? Want to know why top enterprises trust us with their communication infrastructure? We just published a deep dive into Computer Telephony Integration (CTI) - the technology that's transforming how businesses handle customer interactions. Think: Your phone system and computer working as one unified powerhouse. When a customer calls, their entire history instantly appears on screen. No more awkward holds, manual searches, or frustrated customers repeating their story. What if you could: ? Cut call handling time by 50% ? Boost customer satisfaction scores dramatically ? Enable seamless remote team collaboration ? Eliminate manual data entry headaches The future of business communication isn't coming - it's here. And we're proud to be leading this revolution. ?? Ready to transform your communication infrastructure? Our comprehensive guide breaks down exactly how CTI can work for your business. https://lnkd.in/e-q7vUuN Questions about modernizing your business communications? Let's talk ?? #BusinessCommunication #Innovation #CustomerExperience #TechnologySolutions #VIcom