Verse.ai

In 2024, we worked hard to distill our millions of customer conversation data points in order to help you improve your approach. ?? In this report, we’ve compiled the most compelling data points that professionals should know to achieve their customer engagement and #CX goals in 2025. Data includes: ?? Lead engagement by time of day ?? Holiday engagement rates ?? Call answer rates ?? How to book more appointments Read it now: https://bit.ly/41flIF5 #CustomerEngagement #CustomerExperience #SMS #LeadEngagement

Better, more convenient CX always wins. Most people don't answer calls anymore. - Consumers are getting more spam calls than ever - Calls require more time, attention, and commitment Texting is the future of customer communication. ???? - Texting is accessible and easy - It requires almost no commitment - The customer can stop whenever they want and pick back up again Texting puts the customer in the driver's seat (get it?) - they are in control of their journey. When THEY want to call you or set an appointment, they will. #CX #CustomerExperience #Texting #SalesTips

SPEED TO LEAD = How fast you get back to your leads. This metric is VERY important to boosting conversion rates and making sales. ? Because customers do not want to wait for a reply from your business. Most consumers believe speed is as important as price, and most people will hire the first to respond - even if it's more expensive. ?? It's time to make SPEED your key differentiator. #SpeedToLead #LeadGeneration #ConversionRates #CustomerEngagement #Statistics

TCPA opt-out requirements will soon be expanded. The FCC's new Revocation of Consent Rule will affect opt-outs for business calls and texts. ?? Businesses must be ready by April 11, 2025. ?? Our latest blog explains the new TCPA opt-out requirements in practical terms, including answers to frequently asked questions: https://bit.ly/3DIAL1Y #TCPA #FCC #Compliance #Texting

If you're spending tons of time and money on lead generation, a re-engagement strategy is critical to your ROI. ?? Verse's SVP of Revenue, Damien Swendsen, explains 4 reasons why you NEED to re-engage leads. - Lead re-engagement maximizes lead conversion as well as ROI for your hard-earned leads. ?? - Most salespeople reach out less than 2 times. Shorten the sales cycle by re-engaging leads that otherwise would have been left on the table after 1-2 touches. - Most customers aren't ready to buy right away. By meeting customers where they are, re-engagement can change buyer readiness. - Most people need to hear something 5-7 times before remembering it. ?? Re-engagement builds brand recall and trust, so customers are more likely to remember you and what your message is. #LeadGeneration #ReEngagement #LeadEngagement #SalesTips #SalesExpert

When are prospects most willing to talk on the phone? Often, longer phone calls = better phone calls. Verse data shows that the longest calls happen at 5pm, 3pm, 10am, and 4pm. Unsurprisingly, the 8am - 5pm window has the highest call durations. #SalesData #SalesTips #PhoneCall

Is keeping up with leads, customer inquiries, and scheduling overwhelming? This could be the game-changer your business needs. ?? An AI digital web assistant. From automating appointment scheduling to qualifying leads and enhancing customer communication, AI empowers you to work smarter, not harder. In our latest blog, we break down 8 ways an AI digital assistant can streamline your business, improve efficiency, and boost customer satisfaction. Key takeaways: ? Reduce no-shows with automated reminders ? Capture more customer reviews to build credibility ? Improve accessibility with 24/7 customer support ? Qualify high-intent leads instantly ? Free up time for high-value tasks ?? Read the full blog here: https://lnkd.in/gfPkF8y9 #HomeImprovement #AI #DigitalTransformation #BusinessGrowth #CustomerExperience

TRUST leads to SALES. The latest episode of Inbox Insight's Demand Bites features Verse's very own Head of Demand Gen, Julie Smutko. Julie spoke to host Ross Howard about the power of thought leadership, lead scoring, and lead nurturing strategies that actually work. They discuss: ?? Why thought leadership is essential in B2B marketing ?? The lead handoff process: marketing to sales ?? Understanding lead scoring & qualification ?? The impact of ROI calculators & content-driven strategies Listen now ?? Blog: https://bit.ly/43vgIPn YouTube: https://bit.ly/3F9cl27 Spotify: https://spoti.fi/43rk85w Apple Podcasts: https://apple.co/3F7HnaK #DemandGeneration #B2BMarketing #ThoughtLeadership #LeadGeneration #BrandTrust

Why are your leads losing interest? ?? Whether they stopped engaging with your content, never replied to your emails, didn’t show up to an appointment, or even went with a competitor... Here are 10 common reasons why leads disengage. The first step to fixing issues with lead disengagement is to understand patterns behind it. 3 tips: ?? Track and analyze lost lead data ?? Try to identify common patterns or reasons why you are losing leads ?? Look for common points in the sales cycle where you see dropoff Learn more about lost leads and how to re-engage in our blog: https://bit.ly/4bm6Nxb #LeadEngagement #LostLeads #LeadGeneration #ReEngagement

?Wondering how to get more leads to reply? It’s time to boost your lead response rates fast with these effective re-engagement tactics. This month’s newsletter discusses:? ?? Why leads stop replying. ?? Why re-engagement matters. ?? How to get more lead replies. ? When to re-engage unresponsive leads. #LeadResponse #SalesTips #SalesAdvice #CustomerEngagement #LeadGeneration