Tired of being told you need AI just for the sake of AI? There’s a better way to invest in your contact center. Visit a REAL Really Good AI Company ?? https://lnkd.in/g2zd5d-c
关于我们
Verint? helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap? helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence ? Headquartered in Melville, N.Y., with 40+ offices worldwide ? Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- 网站
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https://www.verint.com
Verint的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- Melville，New York
- 类型
- 上市公司
- 创立
- 1994
- 领域
- Customer Engagement Optimization、Customer Analytics、Engagement Management、Workforce Optimization、Contact Center、Branch and Back-office Operations、Video & Situation Intelligence、Artificial Intelligence、Chatbots、Automation、Compliance、Call Center、Workforce Engagement、Voice Of The Customer、Fraud、Intelligent Self-Service、Boundless Customer Engagement、Engagement Capacity Cap和Customer Capacity Gap
地点
Verint员工
动态
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AI business outcomes from real customers using Verint IVA ?? A financial services firm reduced call duration by 20 seconds by providing agents real-time coaching with Verint Coaching Bot See how your business can generate AI Outcomes, Now. ?? https://lnkd.in/gBTAng8x
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We’re on the road again! Come visit the Verint Branch Workforce Engagement team at Future Branches Austin. Verint is excited to be a sponsor of Future Branches in Austin, December 4-6, 2024. Stop by our kiosk to discover why 12 of the top 15 banks in the U.S. and Canada rely on Verint Workforce Management for Branch to power their branch strategies and optimize their workforce. Just think what we can do for you! https://lnkd.in/eKNvuBW #WorkforceManagement #FutureBranches #BranchSolutions #CustomerExperience #Efficiency #Innovation #workforceengagement
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What if you could save $5M in agent capacity with real-time coaching? ?? Or eliminate 30 seconds from every single call in your contact center? ?? DMG Consulting’s newly released white paper, AI for Business Outcomes: Selecting the Right Tools to Drive Results examines how generative AI and automation can drive significant business outcomes through improved CX and offers insight into which tools and applications to consider to make that happen. https://lnkd.in/gmRpZY5D
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?? Verint’s gift to retailers this season...The 2024 Holiday Survival Guide ?? Tis the season for consumers to spoil their loved ones – holiday shopping is expected to reach $1.59 trillion in the US this year. ?: How can retailers manage the inevitable holiday rush in their contact centers? ????♀?: AI (the ?? that keeps on giving) Discover how AI-powered contact centers are equipped to handle the increase in customer inbound volume and make it a Happy Holidays for retailers and customers. Treat yourself to a copy of this year’s report. https://lnkd.in/geXRJwf2
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?? “With Verint, users can expect immediate and continuous ROI with higher CX at lowser cost.” ?? Being named a leader in the Frost Radar: Voice of the Customer Analytics report highlights our commitment to innovation and growth in the VoC space. Learn why Verint is a top choice for businesses seeking to elevate their customer experience. Read the full report. https://lnkd.in/gT7dcsuA
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Calling all retailers! Are you ready for the holidays? Get ready--it's going to be a busy one! ? https://lnkd.in/gSb9i_E2
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Nobody likes long hold times for service. In the case of 911 calls, there really is no time to waste. Every minute without CPR reduces survival chances by 10%, yet about 70% of all calls to 911 agencies are non-emergencies, delaying critical responses. ? ?? Discover how technology can help automate routine, non-emergency requests, easing telecommunicators workloads and improving efficiency. In our 45-min fireside chat, our speakers are uncovering how the latest innovations can ensure timely, high-quality service, allowing 911 call takers to focus on real emergencies and enhance community safety. ??
Improving PSAP Operations with ?Self-Service and Automation
www.dhirubhai.net
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AI business outcomes from real customers using Verint IVA ?? A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot. See how your business can generate AI Outcomes, Now. ?? https://lnkd.in/gBTAng8x
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?? Verint has been recognized as an Exemplary vendor for excelling in product and customer experience! Don’t miss out—download the ISG Research “Contact Center Advanced Buyers Guide” today to learn more! ??? https://lnkd.in/gPG75Q9E
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