Verint

You had us in the first half, Irina “Mateeva” Hollatz!??? Thank you for sharing your joy with us! Your happiness is what drives us to keep creating special moments (and special solutions). We can’t wait to follow along on more adventures with the bot plushie by your side!?????

Webinar Alert?? Remove Human Bias from Your Critical Intelligence Stream Join us on March 26, 2025, at 1 PM ET for the latest webinar in our Verint Partner Master Class Series and learn how to remove human bias from your critical intelligence stream. Equip yourself with the knowledge and confidence to drive innovation and efficiency for your clients. Don’t miss this chance to elevate your AI expertise. Register here: https://bit.ly/4kSEM51 #AI #AgenticAI #Innovation #Webinar #TechSales #AIAdoption #ClientSuccess #VerintPartner Kasia Malecka Bill La Ruffa

Heading to SWPP? Don’t miss the chance to connect with Verint's WFM team! ??? ● 60 Ideas in 60 Minutes: Tips & Techniques ?? Thursday, April 24 | ? 10:15–11:30 a.m. ● How CX Automation is Shaping Workforce Management in the Contact Center and Back Office ?? Wednesday, April 23 | ? 1:30 p.m. ● Behind Closed Doors (Verint customers only) ?? Wednesday, April 23 | ? 8:00–9:00 a.m. ● Visit the Verint Booth ?? April 22–24 Swing by to get one-on-one time with our product experts, and don’t forget to grab some exclusive Verint swag! ?? We can’t wait to see you there. Register ?? https://bit.ly/4iW6yLW

What are financial compliance "false positives" really costing you? You might be surprised. Today's blog explores. https://lnkd.in/dp8xUnNi

?? Join Verint's Master Class Series! ?? Got questions about how generative AI can work for your business? How virtual assistants save money? How AI works in the modern contact center? We’ve got you! Verint’s new master class series features three sessions – pick one or attend all three and discover the latest in GenAI, Virtual Assistants, and Contact Center Automation. ?? Register Here https://bit.ly/42dvWHq

The power of automated call summaries for agents: ?? More capacity ?? Better customer experience #CX ?? Cost savings or revenue generation (or both) Rob Scudiere, CTO at Verint, says: “This monotonous and required micro-workflow can be automated with GenAI so that contact center agents can spend more time with customers." Using a specialized micro-workflow bot is key to success. Scudiere adds: “It serves as a minimally disruptive entry point for AI adoption, offering immediate ROI and building confidence in the potential of GenAI to drive rapid business outcomes.” ?? Learn more about GenAI outcomes ??https://lnkd.in/g3Wsf4DC #AI #CustomerExperience #Innovation

A Financial Services Business Saves $9M by deploying Verint’s Knowledge Automation Bot ?????? Our customer was able to reduce call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7% ?? The Knowledge Automation Bot spiders content from approved sources – such as an existing knowledge base – and uses generative AI to auto-summarise an answer ??????♀? The result? Agents receive a succinct answer instead of a list of search results, decreasing average handle time and increasing agent capacity ???? The answer is also presented with the original source links to provide further context to support explainable AI ?? Read more below ???? https://lnkd.in/ewhpT2Wg #CCaaS #OpenPlatform #Automation #CXautomation #AI #Bots #ProprietarySoftware #OutOfTheBox #BusinessOutcomes #CX #CustomerExperience #Transcription #Cloud #Hybrid #Transformation #ContactCentre #SelfService #Insight #FCR #AHT #Knowledge #KnowledgeManagement #Insight #Digital #DigitalTransformation #BestOfBreed #Gartner #FrostAndSullivan

Are you attending the KM & AI Summit? Don't miss Verint's very own John Chmaj, Senior Director of KM Strategy, as he takes the stage today at 2:15 PM PT! Join his session, 'Enterprises With AI in Action: Industry Insights,' to explore cutting-edge advancements and gain valuable perspectives on the future of AI in enterprise knowledge management. See you there! ?? https://lnkd.in/escVRGQF

Ready to elevate your #CX strategy? Join Verint’s Kyle Kovacs on Wednesday, March 19, at 11 AM PT / 2 PM ET, for an insightful session on unlocking the power of advanced Voice of the Customer (VoC) programs. In this 1-hour presentation, Kyle will dive into strategies to: ? Capture real-time VoC data for impactful, instant decision-making ? Empower your agents with AI-driven insights for peak performance Don’t miss this opportunity to gain the tools and insights needed to streamline operations and gain a competitive edge. Secure your spot now! Register here?? https://bit.ly/4ioKauO #CX #VoC #AI #CustomerExperience #Innovation

We are off and running Day #1 for Verint at #Enterpriseconnect in Orlando! Our AI BOTs are everywhere! ?? Experience CX Automation & AI in Action with Verint at Enterprise Connect – Booth 710! ?? The future of CX automation and AI-driven outcomes isn’t years away—it’s happening NOW. Are you ready to harness the power of AI to elevate customer experiences and drive real results? Join Verint at Enterprise Connect to explore how AI-powered automation can optimize customer engagement, improve efficiency, and deliver measurable business impact. Our experts will be on-site to showcase the latest innovations and answer your questions. ?? Booth 710 – Let’s talk! Jim Whatton David Singer Jaime Meritt Raj Balasundaram Malia Garcia Afef Bouchrika Randi Jaro Myles Holder Tiffany Hess Ken Archer Laryssa Maruski Christina Mero John Bourne Trish Nicolas Jasen Williams #EnterpriseConnect #CXAutomation #AIOutcomes #Verint