Velaris

?? AI at Velaris just leveled up – welcome Tim Budden, our new Head of AI! ?? With a DPhil in Foundations of Physics from Oxford and a Master’s from Cambridge, Tim has been in the AI game long before the hype, pioneering privacy-safe analytics, synthetic data, and AI-powered automation at companies like DataSift, Hazy, and Meltwater. With Tim at the helm, we’re redefining AI in Customer Success—building the first Agentic Customer Operating System to help teams work smarter, act faster, and drive real impact. Stay tuned—big things ahead! ?? https://lnkd.in/evS72iyH #AI #CustomerSuccess #Velaris #ArtificialIntelligence #MachineLearning #Agentic

If you’re a Customer Success Manager who’s been feeling more like a support rep lately - our latest product release is for you ?? Introducing Velaris Support Bot — an autonomous AI support agent that syncs with your knowledge base and answers your customers’ questions so you can focus on strategy. Gone are the days of spending your precious time answering technical questions and teaching customers how to use your product. With Support Bot, you can now let AI do it for you! Discover its full capabilities here: https://lnkd.in/dw_hkQqi

Customer advocacy doesn’t just happen—it’s built with intention ?? Haig Kingston, Senior CSM at Deel, shares three actionable strategies to strengthen your advocacy efforts and turn customers into your biggest champions. What’s one thing you’ve done to boost advocacy? Share your thoughts below! #CustomerSuccess #CustomerAdvocacy #CSM

Case studies are powerful, but how do you get customers to say yes? ?? Haig Kingston, Senior CSM at Deel, shares practical tips on turning customers into enthusiastic participants in your case studies—showing how their success story can inspire others. #CustomerSuccess #CustomerAdvocacy #CaseStudies

Turning unhappy customers into advocates—how do you do it? ?? Haig Kingston, Senior CSM at Deel shares his insights on building customer advocacy by helping customers overcome challenges and discover the value in your product. What’s your approach to transforming customer relationships? Share your thoughts below! #CustomerSuccess #CustomerAdvocacy #CSM

Getting customers involved in advocacy programs can be a game-changer, but how do you make it happen? Haig Kingston, Senior CSM at Deel, shares three compelling reasons you can use to show customers the benefits of joining your advocacy program. What strategies have you found effective in encouraging customer advocacy? Let us know in the comments! #CustomerSuccess #CustomerAdvocacy #CSM

Curious about how AI might shape the future of Customer Success??? Ben Hubbard CSM at Ashby, shares his predictions on the tasks and processes he wishes AI could automate, helping CSMs focus more on what matters most—building lasting customer relationships. #CustomerSuccess #AI #Automation

There’s a goldmine of insights in your customers’ communications, but extracting them has always been a challenge - until now ?? Velaris’ new Trending Topics feature uses AI to analyze all your customers’ communications (think support tickets, emails, Slack messages) to surface trends and patterns that you can use to: → Address bottlenecks in the customer journey → Troubleshoot technical issues → Inform your product roadmap → Report to senior leadership Learn more on our website: https://lnkd.in/dFWNWbfm

How do Customer Success Managers keep track of multiple accounts without dropping the ball? :thinking_face: The answer lies in multithreading—an approach that allows you to manage multiple customer relationships simultaneously by engaging various contacts within the same account. From building diverse relationships to tailoring communication and syncing updates, multithreading helps CSMs keep the momentum going and ensures a consistent experience for every stakeholder. Ready to get started? Start small and scale up—using the right tools can make all the difference. Curious to learn more about multithreading? Check out the link in the comments to learn more ?? #Velaris #CustomerSuccess #Multithreading

The Nightmare Before Renewal ???? What do you do when a loyal customer wants to switch to a competitor? We asked some CSMs how they would respond in this situation - and got some interesting answers. Watch for some tips on raising contracts back from the dead ???? #CSMHorrorStories #CustomerSuccess #Velaris