How quickly and efficiently do organisations answer your questions? What's your preferred format for receiving communications from organisations? Paper or online? These were some of the many topics that were discussed in the recent study we conducted with Adare SEC. We asked 2,000 UK consumers a range of questions about key communication themes. These findings produced a precise snapshot of current attitudes and gave valuable insights into future expectations and aspirations. Have a read of the report below... David Kapadia Catherine Billington Albany V. #communications #consumerattitudes #voiceofthecustomer
Huge thanks to Printweek for the write-up on our new consumer survey report ‘Communication Calibration’. We’re very proud of this piece of work which captures the attitudes and expectations of 2000 UK consumers relating to customer and citizen communications. As PrintWeek’s headline states, the report’s findings show a high demand for organisations to offer communication choice and convenience via a considered blend of digital and ‘traditional’ channels. The report covers a lot of ground, including latest consumer attitudes to AI and thoughts on the importance of sustainability in decision-making. The good news is that the full report is available free of charge from our website. Download today and please feel free to share the insights and data in your own discussions and presentations. https://hubs.ly/Q02Zwq-50