Valence Vibrations

MIT just released the AI Risk Repository outlining different dimensions of risk analysis based off 43 published frameworks with causal and domain taxonomies of risk. Below is our guide breaking down the domain taxonomy into layers of risk for a TLDR. #AIRisk #ResponsibleAI #AIEthics #AItrust #AIsafety

One last plug for our event tonight, #SFTechWeek Emotion AI & Wine. Special thanks to our sponsors tonight OpenLedger (openledger.xyz) OpenLedger is the world’s data blockchain built for the contribution and attribution of data, aimed at pioneering the next revolution in AI by utilizing a human coordination layer. Raised $8M in a seed round led by Polychain Capital and Borderless Capital. Other investors include Finality Capital Partners , HashKey Capital, and prominent angels including Sreeram Kannan (EigenLayer), Balaji Srinivasan, Sandeep (Polygon Labs), Kenny (Manta), Scott (Gitcoin), and Trevor among others! RSVP here: https://lnkd.in/guhXYV5n TECH WEEK by a16z

Quick vibe check for SF TECH WEEK by a16z! Excited to see 100+ friends tomorrow at our AI, Emotions, and Espresso event. For those that can't make it but still want to learn more about our new voice AI products, I'll be around all week for coffee chats and demos.

We're hosting a meetup during SF TECH WEEK by a16z next week to dicuss all things emotional intelligence and AI. As the past 2 years have seen great wins in LLM and text-based analysis, tech companies are starting to heavily invest in voice-based technologies as the next frontier of AI digital innovation. In order to make conversations with AI voices feel more comfortable, companies are starting to deploy artificial emotional intelligence. OpenAI GPT-4o with voice and ElevenLabs have been critical in this effort. Have we reached an uncanny valley with AI conversations? What are the ethical implications of producing conversations where the end user might not know they're speaking to AI? Much to discuss... Hosted by Valence Vibrations, a voice emotion AI company. Link in the comments.

Last night I had the incredible opportunity to serve on a panel at Observea's GenAI Observatory. I had so much fun talking through the future of LLMs and reasoning capabilities and hearing the thoughts of the other panelists. It was exciting to see how many people are interested in emotion as the next big step in genAI :) A special thank you to Chris Ryan Leggett and Vamsi Pandari for hosting us! #genAI #LLMs #networking #emotionAI #Dreamforce

**From Retail to AI: A New Kind of Connection** After years of working in luxury retail and interacting face-to-face with people, I find myself in a very different world today—communicating more with AI and online. It’s been a big adjustment! In retail, I used to engage with a handful of people daily, making personal connections and feeling their emotions firsthand. Now, in the world of AI at Valence Vibrations, I interact with hundreds of people virtually every day, yet I sometimes miss the direct emotional connection that comes with in-person interactions. But here’s the exciting part: I’m now working on a solution to that very feeling! At Valence Vibrations, we’re focused on emotional AI, where we’re creating technology that bridges the gap between data and human emotion. I’m excited to be part of a team solving this problem, bringing empathy back into our tech-driven world. Adapting to change can be challenging, but it also opens up new opportunities. Here’s to the future of tech, with a human touch! #AI #EmotionalAI #Innovation #RetailToTech #ValenceVibrations #HumanConnection

Voice agents are becoming more than just tools—they’re the frontlines of customer service. At Valence Vibrations AI, we believe that for these interactions to be truly effective, they need to be empathetic. By integrating our Pulse API, voice agents can detect and respond to emotional cues in real time. This means more natural, engaging, and satisfying customer experiences. Emotionally aware voice agents don’t just answer questions; they understand the urgency and nuance behind them. In today’s digital age, adding emotional intelligence to voice agents isn’t just a cool feature—it’s the key to maintaining customer relationships when introducing AI agents. #emotionAI #voiceagents #conversationalintelligence #customerservice #customerexperience #CX

As customer expectations evolve, so must the technologies that serve them. With Valence Vibrations AI, we’re at the forefront of enhancing customer understanding through voice AI. Our Pulse API integrates emotional intelligence into contact centers, transforming how agents interact with customers by providing real-time emotional context. By leveraging affective computing, contact centers can optimize agent performance and drive customer satisfaction. For sales and support teams, this means deeper insights into client needs, enabling more personalized and successful sales interactions. In today’s business landscape, emotional intelligence isn't just an advantage—it's essential context for conversations. The future of customer engagement is here, and it’s powered by emotion AI. #emotionAI #customerintelligence #conversationalintelligence #contactcenters #sales #customerexperience #CX

My post last week about McDonald's ending their AI agent program with IBM caused quite a stir with people expressing frustration at how difficult it can be to talk to AI agents when making an order or resolving a customer support issue. The video I posted showed an upset customer at McDonald's that was not able to order the Mountain Dew he wanted. Now I've made a new version showing what this interaction could be like if the AI agent was armed with emotional context from vocal tonal analysis. The AI agent would be able to detect the customer's frustration, recognize a mistake had been made, and either correct that mistake with empathy or quickly hand off to a human agent to complete the order in a timely manner. After the interaction, the AI agent model could then be fine-tuned to never make this kind of mistake again, and thus learn over time, just as a human would that had just started a new job at McDonald's. If we want AI to reach human-level competency at a specific task, we need to arm it with all the context we give a human to be successful at the same task. When AI cannot detect human emotion, it cannot respond to it, which makes the situation more frustrating and inefficient for all parties involved. (Thanks to Jerson Chavez for the help with this demo!) #QSR #conversationalintelligence #voice #aiagents #CX #emotionAI

Recently McDonald's announced an end to their AI drive-thru partnership with IBM due to difficulty with the voice agents. In one example, a customer was charged a $222 McNuggets bill, and in this viral video below, the customer simply wanted some Mountain Dew and had quite a challenge ordering it, especially because McDonalds does not always carry Mountain Dew. Emotion AI can aid AI agent understanding to detect this customer frustration and respond with (artificial) empathy, or escalate the conversation to a human being. Emotional analysis can also be used to improve the feedback loop to better train voice agent AI models with emotional context, or train customer support agents on how to better respond to customer emotions next time. Valence Vibrations Pulse API is optimized for customer intelligence in these drive-thru interactions to ease friction, and ensure customers can get their Mountain Dew and McNuggets in a painless, timely manner!