UXPressia

Hey, journey mappers! ?? Tomorrow, Nina Tsarykovich, Head of Customer Success at UXPressia, will join Carlos Molina, VP of Sales & Digital at Izo, for an insightful webinar (in Spanish ????). The webinar will focus on buyer personas, #customerjourneys, and archetypes. You will also learn how to elevate your journey mapping game with UXPressia. ?? When: November 28 ?? Time: 17:00 ESP | 10:00 MEX | 11:00 COL | 13:00 CHI | 13:00 ARG ?? Results and success stories included ?? Register now: https://lnkd.in/gUzREjwr #CustomerJourneyMapping #Webinar #UXPressia #CXInnovation

Creating a persona to represent your audience is powerful. But what if you could bring that semi-fictional character to life? ?? We’ve made it possible! Now you can interact with your personas, asking them about their needs, and preferences, and finding unique ways to improve customer experience—all in time! No more guessing or endless research. Our new feature, the AI chat with personas, allows your personas to chat, provide insights, and help you discover creative solutions. It’s not just useful—it’s also fun! ?? And guess what? That’s just the beginning of how this feature can transform your strategies. Ready to give it a try? ?? ?https://lnkd.in/dwXK_dmu #uxpressia_updates #newfeature #journeymap #persona #import #aiimport #ai #artificialintelligence #cjm #uxpressia #customerexperience #cx #ux #ex #experiencemanagement #customerjourneymapping #AI #artificialintelligence

Logistics is often seen as just a series of transactions, but it’s so much more. Behind every shipment and order lies the opportunity to improve customer relationships and build trust. In our latest article, we dive deep into how customer experience in logistics has become a key driver of business success and why even minor inefficiencies can make or break your brand’s reputation. We'll walk you through practical strategies—like real-time tracking, last-mile delivery optimization, and customer journey mapping—that can dramatically improve how clients perceive your logistics process. Curious to learn more? Read the full article and discover how to elevate your logistics game to retain loyal customers and drive growth. ?? https://lnkd.in/ejx_Cz49 #uxpressia #uxpressia_article #uxpressia_blog #article #insight #journeymapping #customerjourneymapping #journeymapping #customerexperience #cx #journeymap #businessstrategy #customersuccess#customerinsights #cxmetrics #ux #ex #logistics?

Say goodbye to manual work. Now, you can import your personas and customer journey maps from any tool in minutes! ? How it works: * Upload an image; * Wait for AI to process your image and create a persona or map inside UXPressia; * Start working on your document. Ready to give it a try? ?? bit.ly/AI_import #uxpressia_udpates #newfeature #journeymap #persona #import #aiimport #ai #artificialintelligence #cjm #uxpressia #customerexperience #cx #ux #ex #experiencemanagement #customerjourneymapping

Struggling to get the most out of your customer journey map? You’re not alone! Many teams miss out on the real potential of their maps by failing to integrate key data from different sources. Imagine turning your journey map into a dynamic knowledge hub that brings together marketing insights, sales data, customer feedback, and much more—all in one place! ?? In our latest blog post, you will find practical ways to enrich your map with valuable customer journey data. From embedding survey responses and sales CRM data to integrating design prototypes and CX metrics, we show you how to transform your map into a powerful tool that drives smarter decisions.? Ready to make your journey map a single source of truth for your entire team? ?? Head to our blog to read the full article and get inspired ??? https://lnkd.in/eAVS2vq6 #uxpressia #uxpressia_article #uxpressia_blog #article #insight #journeymapping #customerjourneymapping #customerjourneydata #journeymapping #dataintegration #customerexperience #cx #journeymap #businessstrategy #customersuccess #uxdesign #mappingtools #customerinsights #cxmetrics #ux #ex

?? Want to understand what makes a user choose one SaaS product over another and how businesses keep them engaged long-term? Our latest article dives deep into the SaaS customer journey—from awareness to onboarding, all the way to renewal (or leaving). We cover the essential stages, offer real-world examples, and share tips on how to map your own journey for both B2B and B2C models. Whether you're just starting to map your journey or want to fine-tune it, this guide is packed with actionable insights to help boost engagement and retention. Read the full article now ?? https://lnkd.in/eXJny2xJ #uxpressia_aritcles #blogpost #uxpressia #SaaS #сustomerоourney #B2BSaaS #customerengagement #userexperience #SaaSstrategy #onboarding #retention #business #cjm #customerexperience #journeymap?

There are always shortcuts and clever techniques to make things easier in any field, and customer journey mapping is no exception. So why not save yourself some time and learn a ready-made process along with proven tips for creating impactful journey maps that truly capture your customers' experiences? ?? Join us on October 1 for an engaging, hands-on session where we'll build a customer journey map from scratch using a real-world example from the car subscription industry. You'll gain practical insights you can apply to your projects using UXPressia, our powerful journey mapping tool. ???? We’ll share how to… ?? Get familiar with the key elements of customer journey mapping. ?? Watch a live, step-by-step creation of a journey map. ?? Learn to visualize your customer’s journey and identify areas for improvement. ?? Work alongside your teammates to bring a journey map to life. Event details: ?? Tuesday, Oct 1 ? 8 AM PT | 11 AM ET | 5 PM CET? ?? Venue: Online | Zoom ?? Price: free ? Q&A? Absolutely. ?? Recording for all registered participants? You bet. Sign up now ?? https://lnkd.in/d2uvCidi #uxpressia_event #event #onlineevent #business #cjm #journeymapping #experiencemanagement #actionablemaps #journeymap #customerexperience #cx #ux #ex #guide #experiencemapping

Are you pouring time, energy, and resources into creating journey maps but not seeing the impact you expected? ?? You're not alone. Many journey mappers share this frustration, but the good news is that there's a solution. Join us on September 17 for a webinar that could be a game-changer for your journey mapping efforts. Julie Francis, the Founder of BellaVia Research, has interviewed over 75 journey mappers and stakeholders to uncover the biggest pain point in journey mapping — lack of actionable outcomes. She’s bringing her insights to our event, where she'll teach you how to make your journey maps truly impactful. What you'll learn: ? 5 principles for maximizing impact; ? Practical tips to elevate impact; ? Best practices for qualitative research; ? How to ensure your maps are accepted and acted upon. Event details: ?? Tuesday, Sept 17 ? 9 AM PT | 12 PM ET | 6 PM CET? ?? Venue: Online | Zoom ?? Price: free We’ll wrap up the session with a Q&A to answer your questions. Plus, we’re recording the event, so if you can’t make it live, no worries! We’ll share the recording with all registered participants within a few days. ?? Ready to get your free ticket? ?? https://lnkd.in/dwFaw5Fh #uxpressia_event #event #onlineevent #business #cjm #journeymapping #experiencemanagement #actionablemaps #journeymap #customerexperience #cx #ux #ex

?? Understanding your customers is the foundation of any successful business strategy. Whether you're operating in B2B or B2C, creating a detailed buyer persona is key to tailoring your marketing, sales, and product development efforts for maximum impact. In our latest blog post, we break down everything you need to know about buyer personas—from what they are and why they’re crucial, to step-by-step instructions on building them effectively. Plus, we share real-world examples and tips to help you connect more deeply with your audience. Ready to dive into the world of buyer personas and take your business to the next level? Head over to our blog and get all the insights you need to start creating personas that drive real results ?? https://lnkd.in/e23Y5Yym #uxpressia #customerjourneymapping #cjm #journeymapping #business #customerexperience #cx #ux #experiencemanagement #customerjourney #journeymap #measure #buyerpersona #buyerexperience #guide

You know, transportation is more than just getting from point A to point B ?? With so many options available, the experience you provide can make or break customer loyalty. In our latest article, we…? ?? dive deep into the challenges of customer experience (CX) in the transportation industry,? ?? explore key factors that influence CX,? ?? and share real-world examples of how companies are elevating their game.? From digital enhancements and personalized interactions to overcoming common challenges like delays and poor service quality, we cover it all, ‘cause whether you're in public transport, ride-sharing, or aviation, improving CX is crucial for staying competitive. Read the full article to discover actionable insights and strategies that can set your service apart ???https://lnkd.in/gQmTXiYx #uxrpessia #uxpressia_blog #article #transportation #transportationindustry #aviation #carsharing #car #cx #ux #business #strategy #customerexperience #passenger #passengerexperience #clientexperience #measuring