UVeye转发了
?? Let’s Talk Safety ?? During a recent visit to one of my amazing Toyota partners, I had an eye-opening experience that highlighted the importance of diligence of checking our UVeye scans and attention to detail in their service process. While reviewing system utilization with the service manager, we conducted a spot-check to ensure that significant damages and safety concerns detected by our inspection systems were properly documented and communicated to customers. Here's what we found: A brand-new 2025 Camry, with only 5,000 miles, had been serviced the day before for its first routine maintenance. However, our UVeye scans we uncovered serious safety issues: -Two passenger-side tires had chunks missing from their sidewalls. While not massive, they were significant enough to warrant attention. -The left rear tire had a large nail in the outer tread blocks — a puncture location that would make plugging the tire unsafe. Shockingly, none of these issues were documented on the repair order (RO), communicated to the customer, or accompanied by a tire replacement quote. The only items on the RO were a 5,000-mile oil change and a courtesy inspection marked as "completed." So, what went wrong? Likely, assumptions: -The service writer may not have reviewed the inspection scans, assuming no issues because the car was “brand new.” -The quick lube technician likely rushed the process, focusing only on the oil change and skipping a thorough checkup due to the low mileage. This is a major safety concern — not just for the customer but for the store’s reputation and responsibility. It’s a reminder that even brand-new vehicles can have serious issues, and it’s why our UVeye tool was developed for dealers, to catch and communicate these issues to dealers to protect their customers. After making this shocking discovery and realizing it had slipped through the cracks of the service department, the manager and I took immediate action. We went into the service drive and ensured all of the key service technicians received their own logins and access to our UVeye system. With this access, technicians can now review scans before pulling a vehicle in, helping them spot and document any detected damages on the RO moving forward. This is yet another prime example of why the mantra "every scan, every customer, every time" is so critical. It’s the best method to ensure that not only are our roads and customers safe, but that our service advisors are properly ADVISING customers on the condition of their vehicles. ?? Key takeaway: Dealers' employee's only as good as the processes and tools they are using. Have UVeye remain vigilant, help find the holes in your service drive with our automated inspections, and prioritize customer safety above all else. What steps is your team taking to ensure safety checks don’t get overlooked? Let’s share best practices in the comments! #Automotive #CustomerSafety #ProcessImprovement #Leadership