UserVoice

Ever sat through a "post-mortem" where engineers and product managers are practically speaking different languages? It's a classic case of "healthy tension" – code for complete misalignment. But it doesn’t have to be this way. Imagine a world where product and tech teams are united under one visionary leader, the Chief Product and Technology Officer (CPTO). Check out our August blog, where our CEO Matt Young unpacks how this role bridges the alignment gap, and unpacks why this could be the game-changer your organization needs. https://bit.ly/3WRQ7YX #productmanagement #product #userfeedback #customerfeedback #uservoice #customerfeedback #productleadership

Empowering Products through the Voice of the Customer ?? To build great products in today's landscape, understanding your customers is crucial to build for meaningful outcomes. Voice of Customer (VoC) programs provide the insights needed to make informed decisions, fostering stronger connections and driving innovation. Here’s why a robust VoC program matters: 1) Customer-Centric Decisions: Utilize feedback to ensure your product roadmap aligns with actual user needs. 2) Increased Customer Loyalty: Demonstrate that customer input leads to tangible improvements. 3) Enhanced Product Innovation: Leverage insights to uncover new opportunities and stay ahead of the curve. At UserVoice, we are committed to making feedback accessible and impactful. Our platform facilitates the capture, analysis, and prioritization of user feedback, ensuring your product evolves with your customers’ needs. Let’s make customer voices the cornerstone of your product development journey. #VoiceOfCustomer #CustomerFeedback #ProductManagement #Innovation #UserVoice #CustomerFocused

One of the biggest obstacles to effectively implementing a product feedback program is that identifying duplicate ideas can feel like finding a needle in a haystack. To help, we’ve recently upgraded our Merge Match functionality and precision. Our enhanced model now detects duplicates with improved accuracy, offers advanced filters to review suggested merges, and provides flexible merging options. Your team can also easily collaborate on suggested merges to make better decisions about distinct ideas and what feedback is actually duplicate data. Discover how these improvements can save you time and streamline your feedback process. Learn more about the new workflows here: https://bit.ly/3zicYU7 #FeedbackManagement #ProductInnovation #Efficiency

As we come together to celebrate Independence Day, we reflect on the values of freedom, unity, and innovation. It's a day to appreciate the diverse voices that shape our nation and our communities. Whether you're enjoying a barbecue, watching fireworks, or simply relaxing with loved ones, we hope you have a wonderful and safe holiday. Let's honor the spirit of independence and the power of every voice in creating a brighter future. Happy Fourth of July! ???? #IndependenceDay #FourthOfJuly #UserVoice

Imagine being able to understand your customers so intimately that you anticipate their needs before they voice them. Now, the world's leading product teams are making this a reality. Through AI, they're transforming raw feedback into hyper-personalized product experiences that resonate deeply with users. Our newest blog shares our journey, illustrating how AI empowers us to create truly customer-centric products. This isn’t just innovation; it’s a revolution in how we connect with our users. Join us in exploring these groundbreaking strategies: https://bit.ly/3RJDkVz #CustomerCentric #AIInnovation #SaaSProductManagement #productmanagement #productroadmaps #voiceofcustomer

Customers love the opportunity to share feedback, but let's face it...not all feedback is created equal. Some ideas need your immediate attention, and now, with our Urgency Score feature for UserVoice Premium Plans, you can prioritize like never before. This model scores each Idea and Comment based on urgency, helping you focus on what truly matters. From individual scores to average urgency views, this tool is designed to keep you ahead of the curve. Ready to elevate your feedback prioritization? https://bit.ly/4ciWwSm #Prioritization #ProductFeedback #SaaSTools #Voiceofcustomer #productroadmap

Product management is seeing a shift towards outcome-focused product strategies, driven by economic factors and industry maturation. This focus on results is crucial for growth and alignment, but many teams are asking how they can align their strategies to company goals, and actually influence outcomes at a broader level. Our friends at Dragonboat went deep on this topic, pitching the novel concept of "Product Portfolio Management" and providing thoughtful, actionable strategies to help build your product strategy to actually deliver against KPI's. Check out the blog post and drop a comment below with your thoughts: https://bit.ly/3RGZ5Fo #ProductManagement #Leadership #UserVoice #ProductStrategy #productportfoliomanagement #okr

In the world of product management, the volume of data can feel overwhelming. PM's know first hand the challenge of transforming raw feedback into clear, actionable strategies. However, AI has emerged as a compass, guiding us through this sea of information. Our latest blog details how AI is reshaping our approach, making data-driven decisions more precise and efficient. For those looking to elevate their product strategy, this read is essential. Discover how to the world's leading product teams are combining AI with voice of customer strategies to better prioritize their roadmaps: https://bit.ly/3RJDkVz #SaaSLeaders #AIRevolution #ProductStrategy #roadmaps #productroadmaps

Picture this: thousands of feedback entries, analyzed in mere minutes, revealing patterns and insights that once took days to uncover. At UserVoice, we’ve seen this transformation firsthand. AI isn’t just a tool; it’s an ally in the quest for deeper understanding and smarter decision-making. Our latest blog unpacks how AI is revolutionizing product management, turning routine tasks into strategic advantages. If you're ready to see beyond the data, dive into our insights. Explore the future of product management: https://bit.ly/3RJDkVz #AI #ProductManagement #SaaSInnovation

It's a changing landscape when it comes to data in product management… The days of optimizing for simple usage metrics or building product from "gut feel" are getting a long goodbye in the rearview mirror. The need to drive growth through behavioral loops has product managers leaving no stone unturned when it comes to data research and analysis. Furthermore, product management teams are increasingly being charged with creating outcome-focused roadmaps, prioritizing hitting key business targets above and beyond the traditional metrics of success. PM's are now forced to combine quantitative and qualitative data to feel even remotely confident in the decisions they're making about their roadmap. At UserVoice, we've been tracking this for quite a while; the product teams we're supporting have been enriching their feedback for years with all kind of supporting data…everything from sentiment of responses to revenue value, trying to optimize their roadmap for metrics like retention, winning new business, and overall growth. From our perspective, a great way to begin is to marry your CRM, usage, and interview data to get a holistic picture of your user value. From there, prioritization becomes much easier relative to the goals your business is trying to achieve. We're curious, what are some best practices your teams are using to improve your prioritization process and feel more confident in your product decisions? #productmanagement #product #userfeedback #customerfeedback #roadmaps #userexperience #prioritization